Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
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Customer Service
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Quality Product(s), fast service with reasonable pricing. Thank You for customizing the advertising to our needs, as well as offering great specials at the right times of the year.
Outstanding Customer Service Department. They are always friendly and helpful. Quality shirts, great prices, and even better service!
The size I ordered was too small for me and customer service rep quickly took care of it and sent me the next size up. Also the new web design is much easier to use and order from!
Excellent processing of orders, website and management. All items during the years have been the best i have enconter for the price also
All items during the years have been the best i have encounter for the price also. Excellent quality & service
I have recommended fashionnova to dozens of people. Having used them for over 2 years, I have never been disappointed in the products and their customer service is excellent.
I have placed several orders since march & they always arrive quickly. I wish there were more coupon codes or free shipping my orders arent always $75.
They always deliver clothes on time and have the sizes I need available. Shipping prices seem a little steep and are a lot slower than anticipated.
Its been more than 2 months and nothing. They say is still in transit, I don't believe them its been to much, I just think they don't want to refund me. I wouldn't buy again.
Fairly quick delivery and good prices. I purchase a lot of fashionnova clothing, great prices great products I recommend to all
Excellent prices and selections. One stop shopping. Great product and dependable on time delivery from fashionnova!
Everything fit perfectly true to size and the shipping was fast I would give 20 stars if I could. Ill be ordering again and I already recommended friends and family to shop online here
Top notch items. Sent several friends to your site. Great selection and always in stock. The standard $5 shipping is quick.
Excellent quality products for near unbelievable prices! I ordered at 5pm and was extremely surprised when I received my 16pc order the next day via UPS. I have never had shipping this fast before!
I paid for rush shipping (2 day) placed my order Monday today is Friday and I still havent gotten my pkg. I am going on vacation so I have to run out today and try to find a few things because Fashion nova rush shipping is slow as hell,
Okay so I've ordered a couple of times from fashion nova and had no problem until recently when I ordered the last time, I was never sent a confirmation email or it never posted on my fashion nova account so tried to contact them because I never got the package and I was told that it was sent and delivered and to double check because they couldn't do anything about my shipment in which I still never got any confirmation or tracking information. So where I live all of our packages go to the concierge desk and they said I never received that package and I couldn't dispute the charges because unfortunately I used a prepaid card so thats money down the drain that Fashion nova has "no idea" about and can't resolve my issue so I nor anyone I know will never be using them again.
Better prices and better quality than anywhere else I could find. Really like your hard to find cotton clothes!
The shopping experience was very simple and the quality of the merchandise is great... ordered wrong size (my mistake) it was great in facilitating the exchange to the proper size and credit to the account... will shop again
Got a few of their summer outfit, ended up getting 5 more than 6 more for summer and every time i wear one someone asks me for their link. Great shirts, great price love this company and delivery is very fast
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members