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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
2 helpful votes
Follow Jennifer M.
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I placed an order on Thursday evening, so I figured it would be shipping out the following day. NOPE... I checked the status on their site and it still says "unfulfilled." So they will give you "free 2 day shipping" however, you'll never get your clothes in 2 days. I guess this is no big deal for some people but others that have events to go to... TIME MATTERS. I tried to email them to see if they could change the address it was going to and the woman "Deja" responded, "Unfortunately, even if your order is still processing and not yet shipped out, we have nothing in our system that grants us the ability to cancel orders, change items, sizes, quantities, shipping method, payment methods, discount codes, names or addresses on an order once it's placed." LOL That's hilarious, sounds like there is one person running the company and their software doesn't allow them to do much of anything. I'll never order from them again as their return policy is even garbage, no money back, just store credit. The reviews on this site that have people praising them look completely made up. I'm writing this review on every website I can find to warn people.

Date of experience: July 22, 2018
New York
1 review
2 helpful votes
Follow Cassandra R.
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I ordered 11 items from this company. They tried to ship it to me but forgot to put the address so it went all the way back to the sender. After 20 emails I finally got a response from somebody that they were overnighting it to me. Again that address was wrong and it was sent to my FedEx facility where I had to go pick it up myself. After many days of trying to get in touch with somebody I finally got my package. Two of the items I ordered were missing. Not only were they missing, but I guess to make up for it, they just decided to just ship me two of the same item and not only once but twice. Ive had such a disappointing experience with this company and wouldnt recommend ordering from here. By the time I got my items I was so upset about the whole situation that I cant even enjoy what I did get from them.

Date of experience: July 21, 2018
Arizona
1 review
4 helpful votes
Follow Ashley S.
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Ordered $72 worth of clothing and they said I didn't include my apartment number on the order. I sent them the screenshot of my apartment number listed on the order. They said they do not take responsibility for incomplete addresses. I still have not received a refund nor my package. I hate fashionnova. NEVER AGAIN. 0/10 Recommendation.

Date of experience: July 20, 2018
Canada
1 review
3 helpful votes
Follow Ivory R.
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I'm writing this so people stay away... do not order from this company! I ordered one item for $50... I noticed that I accidentally gave them the wrong address so I emailed the company to let them know that instead of changing the address I would just like a refund since I changed my mind. Karla Rosales from their support team answered giving me a tracking number for my item which is not what I asked for. I already knew where my item was, I just wanted to talk to someone about getting a refund. Then I emailed again explaining that all I requested for was a refund. Not a tracking number. Then Sergio Rivera from their support team explained to me that if I can contact USPS to re-route the package to the correct address or arrange a pickup and if the package is returned as non-deliverable; they will issue a store credit for the net price of your item. This time I went on the USPS website and put in the tracking number which came up to an invalid number, which is interesting because it was a totally different tracking number than the one I received before. How can a tracking number be different? Sounded like a bunch of bologna to me. I emailed again and again with this time no response. At that point, I started calling the companies number multiple times either getting voicemail instantly or just being on hold for hours on end. Now I am left with being ignored and $50 short with no item. PLEASE don't order from this company, I was very sad and disappointed as I followed their Instagram account and was more than excited to order from them. Total B. S.

Date of experience: July 20, 2018
Texas
1 review
1 helpful vote
Follow Adena W.
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Definitely 5 stars
July 20, 2018

This company offer many campaign sales, for example flash sales and not only that, you can buy a lot for cheap prices with a relativly good supply range. Definitely 5 stars for me!

Date of experience: July 20, 2018
California
1 review
1 helpful vote
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Magnificent
July 20, 2018

After searching on Google for online stores, I encountered Fashionnova, and I've been shopping in this store for a few years and I won't stop doing it, because that is how much I love Fashionnova!

Date of experience: July 20, 2018
Ohio
1 review
1 helpful vote
Follow Elenore M.
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They have good customer service, so prefer you to use this site for shopping. No worries about this online website, its very secure and safe site so keep shopping!

Date of experience: July 20, 2018
Alabama
1 review
1 helpful vote
Follow Michal M.
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I Love Fashionnova
July 20, 2018

I love shops with Fashionnova. I have purchased mostly blouse, shoes and accessories from them, their quality is good and they deliver at time.

Date of experience: July 20, 2018
Georgia
1 review
1 helpful vote
Follow Fredericka H.
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If you want to buy something that is only available US, I strongly recommend that you look up this site first.

Date of experience: July 20, 2018
Virginia
1 review
1 helpful vote
Follow Angella P.
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Fashionnova is always my first choice and mostly they have what I want. I always end up purchasing more than what I wish for and get free international shipping.

Date of experience: July 20, 2018
Maine
1 review
1 helpful vote
Follow Antonietta L.
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Many choices!
July 20, 2018

Many choices! Fashionnova has always been one of my favorite online shop. Lots of choices. Easy web navigation.

Date of experience: July 20, 2018
California
1 review
1 helpful vote
Follow Tena K.
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Very good!
July 20, 2018

I like that all the sizes are listed so that you know what will fit and what will not. I had a great service, the clothes are superb.

Date of experience: July 20, 2018
Germany
1 review
3 helpful votes
Follow Dasia D.
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I ordered a really cute jumpsuit on Saturday for a wedding I would be attending next Saturday. The website specified 2 day shipping. I received an email 3 days later stating my order was delayed. Still waiting!

Date of experience: July 20, 2018
Massachusetts
1 review
1 helpful vote
Follow Jessia L.
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I always shop on here! Fashionnova! Has a lot of unique fashions that I love to go through. I've ordered lots on here!

Date of experience: July 19, 2018
California
1 review
1 helpful vote
Follow Zona T.
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All of their items are so cute! I don't think i'll be going shopping at the mall anymore, thats how cute everything is. Everything is also somewhat cheap and totally worth it. I can't wait till it all comes in (=

Date of experience: July 19, 2018
North Carolina
1 review
1 helpful vote
Follow Lesli W.
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Fashionnova has all your favorite clothing, accessories, and shoes! Its so great to have everything you're looking for in one place! They also list the brand names, unlike some other websites.

Date of experience: July 19, 2018
Texas
1 review
1 helpful vote
Follow Hye M.
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Very good quality, fashionable, good response and order was filed and received much faster than other places I have ordered from in the past. Price was also better. Will use them again

Date of experience: July 19, 2018
Indiana
1 review
1 helpful vote
Follow Bev T.
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The prices are fantastic, and the quality has always been great. I'll continue to shop here as it fits all my needs in the clothing/accessories department.

Date of experience: July 19, 2018
Connecticut
1 review
1 helpful vote
Follow Marquitta P.
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I've shopped here countless times and have always been able to find anything I was searching for, among other hidden gems as well.

Date of experience: July 19, 2018
Wisconsin
1 review
1 helpful vote
Follow Colby M.
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Recommendable!
July 19, 2018

Beautiful clothes and good quality at a good price and received much faster than other places I have ordered from in the past.

Date of experience: July 19, 2018