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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Michigan
1 review
1 helpful vote
Follow Mozelle R.
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However, I can't give it 5 stars since this was my first order and only went through small parts of the site. While saying this, there wasn't anything taking away from the site either. It was presentable, attractive, simple, and plain nice. I look forward to using this site in the future.

Date of experience: July 25, 2018
Tennessee
1 review
1 helpful vote
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Good
July 25, 2018

So far I have had no bad experiences with fashionnova everything I ordered I have kept or have returned if I didn't like it. I love using this website and will continue to do so in the future.

Date of experience: July 25, 2018
California
1 review
1 helpful vote
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I wish they had some larger sizes, but I can find a lot of cute dresses and outfits that are in my size! If they had larger sizes in every dress they carried, I would definitely buy a lot more.

Date of experience: July 25, 2018
Illinois
1 review
1 helpful vote
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Great Service!
July 25, 2018

So far, all the items that i ordered from Fashionnova arrived in good condition, not to mention their sizes which fit me perfectly.

Date of experience: July 25, 2018
New Jersey
1 review
1 helpful vote
Follow Otha S.
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The prices are great plus they have tons of cute stuff. I would 100% recommend fashionnova to friends and family.

Date of experience: July 25, 2018
Minnesota
4 reviews
7 helpful votes
Follow Darla W.
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I placed a order 2 weeks ago. Says on there site takes 2-3 days 2 receive Tracking # says my order which came from CA. Is in FL. I live in IL. It went wY past where I live. They have 2 phone #s which no ONE ever answers. And endless emails with no answers. They have no clue where my order is. They r of no help

Plus looked up guy I have been emailing from there company for 1 wks. He had lengthy criminal record for fraud burglary & stealing identity

I wAnt my order. Not my m9bey stolen. WILL B CONTACTING BBB on them. Worst customer service & worst company ever

Date of experience: July 24, 2018
New York
1 review
1 helpful vote
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LOVE FN
July 24, 2018

I really enjoy buying clothes from Fashionnova. Most of the products are high quality and style. It is during sale season so many of the beautiful products are being sale, which is a great opportunity for customers to purchase expensive products that they can't purchase before.

Date of experience: July 24, 2018
Colorado
1 review
1 helpful vote
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Good experiences
July 24, 2018

I've mostly had good experiences from the clothing I buy from this company. Everything is packed correctly and shipping is on time.

Date of experience: July 24, 2018
Florida
1 review
1 helpful vote
Follow Maragret F.
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Beautiful designs on clothes, shipping right on the guarantee days. Love the page overview, very convenient to find stuffs.

Date of experience: July 24, 2018
New York
1 review
1 helpful vote
Follow Rubye M.
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I ordered from Fashionnova twice already, totally in love with all products and the customer service. Thanks FN!

Date of experience: July 24, 2018
Texas
1 review
1 helpful vote
Follow Rena A.
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Got a happy shopping experience. The products are like the pictures, good quality. I like this shopping website which is really convenient!

Date of experience: July 24, 2018
District of Columbia
1 review
1 helpful vote
Follow Madelaine B.
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I really like the security it has, it makes me feel secure about shopping online! I will definitely repurchase again! Highly suggested and recommended to all my friends :)

Date of experience: July 24, 2018
Illinois
1 review
1 helpful vote
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Good!
July 24, 2018

Fashionnova has very nice customer service and free shipping over just $25! Such a bargain for people like me! The clothes are also really cute and fitted for every occasion.

Date of experience: July 24, 2018
Spain
1 review
1 helpful vote
Follow Lavonne T.
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I just love this website and buy most of my clothes here. And if you ever got a question, the customer support is a great help. Really.

Date of experience: July 24, 2018
Alabama
1 review
1 helpful vote
Follow Hortencia S.
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I fell in love with
July 24, 2018

This website has a large choice of clothes so you're sure to find something you'll like! It sells everything, the price isn't high (there's always sales) and the free shipping for 25$ is a bonus I fell in love with.

Date of experience: July 24, 2018
California
1 review
1 helpful vote
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The Quality of the products are pretty good and there a lot of choices for me to choose. However, the bad thing about Fashionnova is they ship very slow and I have to wait for like 20 days almost. But overall, it is a good website for shopping online.

Date of experience: July 24, 2018
Georgia
1 review
1 helpful vote
Follow Lou P.
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Great service!
July 24, 2018

I've shopped on fashionnova for a while now, and I've had good experiences with them. Not only are they pleasant to work with, their shipping is fast and they carry quality products, I highly recommend fashionnova as a great place to buy unique goods!

Date of experience: July 24, 2018
Washington
1 review
1 helpful vote
Follow Kassie C.
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I am a loyal Fashionnova costumer because I know the prices justify the quality (and sometimes the price is pretty low even though the quality is super high) I have bought so many things from this store! Clothes, Shoes, bags, lifestyle stuff, and I am never disappointed.

Date of experience: July 24, 2018
Maryland
1 review
1 helpful vote
Follow Billi M.
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I have used this online shopping site a few times. Fast selections and fast shipping. Two thumbs up! Wonderful shopping site

Date of experience: July 24, 2018
California
1 review
1 helpful vote
Follow Kylee W.
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Very beautiful and wonderful thing to buy and access to our wonderful I have two good items and ask for the case of good packaging and shipping and good speed

Date of experience: July 24, 2018