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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Canada
1 review
3 helpful votes
Follow Gigi M.
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Fashion nova is a joke!
November 16, 2018

I one article of clothing from fashion nova on a Friday, was told it was shipped out on a Monday and was going to be delivered on that Wednesday. So in two days, I was quite happy about that because I was off that day. 7pm came, 8pm came and then it was 9pm, that's when I had enough. I called UPS and asked what was going on and they told me that the package is not yet in their facility and for me to call the company I bought my item from. I called fashion nova the next morning and the agen told me that it has not been shipped and for me to wait 8-10 business days. What the eff?! Both companies really ticked me off, making false promises and providing false information. So today I got an email from fashion nova stating that the order is delayed because they're moving to a state of the art warehouse and putting bull$#*! finishing touches on my order. As a consumer I don't give a eff what your doing to your warehouse I want my item when it's promised to me! Do Not say you've shipped an item when it hasn't been! Completely unprofessional! Never again! Over hyped for absolutely nothing, I will be passing my experience on to Everyone I know and I already have.

Date of experience: November 16, 2018
Georgia
1 review
1 helpful vote
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The store is so good and cool, it has a lot of variety of products and clothes. I like the accessories of the store, they are very stylish and unique, they are special, ideas to gift dear friends

Date of experience: November 16, 2018
Texas
1 review
1 helpful vote
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I am glad to say that they have provided very good quality products and the price of these product are in budget. They serve with great decoration. I was happy to be in there.

Date of experience: November 16, 2018
TW
1 review
1 helpful vote
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I have ordered a product, I will receive within a couple of days. Cost of a shirt is really good average price but the shirt quality is always nice. The quality of products is really good.

Date of experience: November 16, 2018
California
1 review
1 helpful vote
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Amazing Website!
November 16, 2018

I bought 2 months ago an amazing dress and a pair of shoes from their website, and I can tell you. It is the bomb! So many compliments by my friends! I really recommend you this website, where you can find really good quality items! Check it out!

Date of experience: November 16, 2018
California
1 review
1 helpful vote
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Thank you FN!
November 16, 2018

The products received are as I expected them and reflect the photos proposed on the site. The sizes are right but always be careful to check the measurements and conversions

Date of experience: November 16, 2018
California
1 review
1 helpful vote
Follow Tonya C.
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The goods arrived on time and with a good method of transport. The payment was immediately successful. Great Job FN!

Date of experience: November 16, 2018
California
1 review
1 helpful vote
Follow Mamie J.
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Best Dress
November 16, 2018

I bought a dress it's a good quality. It's a same as picture. I like this dress and also happy to purchase. Thanks a lot.

Date of experience: November 16, 2018
New York
1 review
1 helpful vote
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Good job!
November 16, 2018

I think the people posting stuff on this website do not know what they are talking about. I placed two orders then read the website and thought I better cancel my order. I have sent several emails and they responded within 48 hours each time. Then I received my ordered and loved the scandals.

Date of experience: November 16, 2018
Pennsylvania
1 review
1 helpful vote
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I was happy with my one order, and I am trying to reinstate my other order i cancelled because of the post. Actually, it did not take as long as I thought.

Date of experience: November 16, 2018
Arizona
1 review
1 helpful vote
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I highly recommend!
November 16, 2018

I visited the website while searching for that special dress! I couldn't have asked for more! I found exactly what I wanted very easily! I said yes to the dress and I highly recommend! I suggest everyone to visit there website to find their dresses and honestly it's the best.

Date of experience: November 16, 2018
Oregon
1 review
1 helpful vote
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Trendy website!
November 16, 2018

I love shopping online and when I discovered this site I took advantage of the advantageous prices to buy some clothes.

Date of experience: November 16, 2018
Colorado
1 review
1 helpful vote
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On this website I found all the products I needed, started from the clothes and including shoes or bags. I also like the fact that they offer coupon codes to get a better price.

Date of experience: November 16, 2018
Texas
1 review
1 helpful vote
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I've had great experience
November 16, 2018

I've had great experiences ordering from fashionnova. They have a lot of beautiful items with affordable prices. Thanks FN.

Date of experience: November 16, 2018
Vermont
1 review
1 helpful vote
Follow Laverne B.
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The quality of shirts is very good! The delivery is amazingly fast. It reached me within 3 days. Loved the shirts! The service is just awesome. Will use more in the future.

Date of experience: November 16, 2018
Maryland
1 review
1 helpful vote
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Good Shopping website
November 16, 2018

It has been a great experience shopping with them. Good Stuff and i have received on time delivery. Good Shopping website

Date of experience: November 16, 2018
Illinois
1 review
1 helpful vote
Follow Kristina B.
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I have ordered a product I will received within couple of days. Product quality is really worth. Cost of a shirt is really a good average Price but the shirt quality is really nice. Recommend to try once and then u will See how ot works

Date of experience: November 16, 2018
California
1 review
1 helpful vote
Follow Katie C.
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I highly recommend this shop, and their customer service can always assist you if you are having a problem with sizes and returns and tracking your parcel. They respond on time and are willing to help you

Date of experience: November 16, 2018
Florida
1 review
1 helpful vote
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Customer service is always friendly and helpful, shipments on time. If they are longer, it depends on where you live. Excellent value for money.

Date of experience: November 16, 2018
Georgia
1 review
1 helpful vote
Follow Opal B.
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I got the exact size and what's on the picture is exactly what I got. Again, I'm not in a hurry to order the items so waiting a few days is not a problem for me. Quality wise is okay for its price. I would probably recommend this to family who has very limited budget on their shopping.

Date of experience: November 16, 2018