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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I one article of clothing from fashion nova on a Friday, was told it was shipped out on a Monday and was going to be delivered on that Wednesday. So in two days, I was quite happy about that because I was off that day. 7pm came, 8pm came and then it was 9pm, that's when I had enough. I called UPS and asked what was going on and they told me that the package is not yet in their facility and for me to call the company I bought my item from. I called fashion nova the next morning and the agen told me that it has not been shipped and for me to wait 8-10 business days. What the eff?! Both companies really ticked me off, making false promises and providing false information. So today I got an email from fashion nova stating that the order is delayed because they're moving to a state of the art warehouse and putting bull$#*! finishing touches on my order. As a consumer I don't give a eff what your doing to your warehouse I want my item when it's promised to me! Do Not say you've shipped an item when it hasn't been! Completely unprofessional! Never again! Over hyped for absolutely nothing, I will be passing my experience on to Everyone I know and I already have.
The store is so good and cool, it has a lot of variety of products and clothes. I like the accessories of the store, they are very stylish and unique, they are special, ideas to gift dear friends
I am glad to say that they have provided very good quality products and the price of these product are in budget. They serve with great decoration. I was happy to be in there.
I have ordered a product, I will receive within a couple of days. Cost of a shirt is really good average price but the shirt quality is always nice. The quality of products is really good.
I bought 2 months ago an amazing dress and a pair of shoes from their website, and I can tell you. It is the bomb! So many compliments by my friends! I really recommend you this website, where you can find really good quality items! Check it out!
The products received are as I expected them and reflect the photos proposed on the site. The sizes are right but always be careful to check the measurements and conversions
The goods arrived on time and with a good method of transport. The payment was immediately successful. Great Job FN!
I bought a dress it's a good quality. It's a same as picture. I like this dress and also happy to purchase. Thanks a lot.
I think the people posting stuff on this website do not know what they are talking about. I placed two orders then read the website and thought I better cancel my order. I have sent several emails and they responded within 48 hours each time. Then I received my ordered and loved the scandals.
I was happy with my one order, and I am trying to reinstate my other order i cancelled because of the post. Actually, it did not take as long as I thought.
I visited the website while searching for that special dress! I couldn't have asked for more! I found exactly what I wanted very easily! I said yes to the dress and I highly recommend! I suggest everyone to visit there website to find their dresses and honestly it's the best.
I love shopping online and when I discovered this site I took advantage of the advantageous prices to buy some clothes.
On this website I found all the products I needed, started from the clothes and including shoes or bags. I also like the fact that they offer coupon codes to get a better price.
I've had great experiences ordering from fashionnova. They have a lot of beautiful items with affordable prices. Thanks FN.
The quality of shirts is very good! The delivery is amazingly fast. It reached me within 3 days. Loved the shirts! The service is just awesome. Will use more in the future.
It has been a great experience shopping with them. Good Stuff and i have received on time delivery. Good Shopping website
I have ordered a product I will received within couple of days. Product quality is really worth. Cost of a shirt is really a good average Price but the shirt quality is really nice. Recommend to try once and then u will See how ot works
I highly recommend this shop, and their customer service can always assist you if you are having a problem with sizes and returns and tracking your parcel. They respond on time and are willing to help you
Customer service is always friendly and helpful, shipments on time. If they are longer, it depends on where you live. Excellent value for money.
I got the exact size and what's on the picture is exactly what I got. Again, I'm not in a hurry to order the items so waiting a few days is not a problem for me. Quality wise is okay for its price. I would probably recommend this to family who has very limited budget on their shopping.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

