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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Maryland
1 review
1 helpful vote
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Excellent in quality
November 19, 2018

This is my second transaction with them and all of my orders are in good condition. Fast delivery because my orders arrived earlier than I expect it. All the clothes are stunning and excellent in quality. Till our next transaction!

Date of experience: November 19, 2018
Texas
1 review
1 helpful vote
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The shipping, the packaging were perfect! My friends have recommended me the website and definitely was a great choice buying from them.

Date of experience: November 19, 2018
New York
1 review
1 helpful vote
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I am amazed at the wide section of products specially the dresses, I end up buying more than 5 pieces of dresses one time. I m into unique pieces and I Instantly fall in love with this amazing store. This online store is a haven for unique and gorgeous pieces..

Date of experience: November 19, 2018
California
1 review
1 helpful vote
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The site looks lovely
November 19, 2018

The site looks lovely, as do all of the photos, though I found it awkward to navigate at times. Also, it would often not list basic info about the garments such as length (though customer service is more than happy to answer questions about clothing dimensions), and I wish there was a review feature, as reading reviews is very often how I determine whether a garment will fit me correctly.

Date of experience: November 19, 2018
New Hampshire
1 review
1 helpful vote
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Overall, however, I would definitely recommend this company to others looking for well-made and fairly traded clothing, and will likely purchase from them again.

Date of experience: November 19, 2018
New Jersey
1 review
1 helpful vote
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Ordered online then later received an email that the item I ordered was not in the size I ordered. Although I was disappointed (since my order with correct size had gone thru), customer service was very helpful in placing a new order for me. I was very happy with the product I ended up with and will definitely order from them again.

Date of experience: November 18, 2018
North Carolina
1 review
1 helpful vote
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This skirt is so comfortable and cute. It's just a bonus knowing that it is made of organic cotton! I have considered ordering another one and I'm definitely looking at shopping on this site in the future!

Date of experience: November 18, 2018
Florida
2 reviews
2 helpful votes
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Hit or a miss!
November 19, 2018

I LOVED this website before it became very popular. I would always find nice clothes for cheap prices but now I don't find items that are attractive very often or if I do they are sometimes overpriced. When I do find something I always get my items within a 7day span from the day I ordered it and the quality is always great. One time I ordered something and they sent me an email saying it was out of stock and offered it back to me in fashion nova credit. I didn't like that, but I cannot complain because I still spent it.

Date of experience: November 18, 2018
Georgia
1 review
6 helpful votes
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Fashionnova= Thieves
November 18, 2018

A company with absolutely zero commitment to their customers. Well over a month and still have yet to receive my order or refund. Whenever I enquire, all they send is a discount code for my next order, as if I would give them another opportunity to steal my money again I'd give this company negative stars if that was possible.

Date of experience: November 18, 2018
California
1 review
3 helpful votes
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Fake review
November 18, 2018

I ordered from them in the past with no issues, fast forward to month of Nov. I placed an order Nov 1 never gotten my items till today, and when it was finally delivered I had four shirts and a pair of jeans missing from my order. I filed a complaint to bbb and report to my financial institution. There are numbers of on BBB of complaints about FN taking people money and not replying, or making things right with the costumers. I bet them instagram thots, Cardi b and other big names that promote them get their clothes on time.( enclosed if any naysayers out there with my shipping receipt can clearly see 163.13, and what they shipped is clearly not there)

Date of experience: November 17, 2018
Missouri
1 review
1 helpful vote
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Good Experience
November 18, 2018

I placed an order about two months ago and I was very satisfied of the clothes received. I took some trousers and some tops for the summer, they are very fresh and of good quality. I find good prices and there is a lot of choice of clothes. The waiting times for the order were those expected, without delays.

Date of experience: November 17, 2018
Missouri
1 review
1 helpful vote
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Finally found the best online shopping website that suits me a lot. So neat thus I can easily go through the outfit, bag, and accessories. I found the product actually is very trendy which follow the current trend and the product quality is so good as well. Love for this website!

Date of experience: November 17, 2018
Massachusetts
1 review
0 helpful votes
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I highly recommend them!
November 17, 2018

I've ordered from FN a few times and have been impressed each time. My orders arrived on time, if not sooner than expected. The dresses I picked out were stunning and fit perfectly. They looked better in person than they did online and they were true to size. FN offers a wide selection, which makes shopping fun. I highly recommend them!

Date of experience: November 17, 2018
California
1 review
1 helpful vote
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I think with their good quality, awesome designs and affordable prices, this site is recommended to anyone. Their collections are adorable!

Date of experience: November 17, 2018
Texas
1 review
1 helpful vote
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I like ordering fashionnova online because it's very easy. I choose an item to buy, pay for it and I receive it in less than 5 days. The clothes are always a perfect fit.

Date of experience: November 17, 2018
Florida
1 review
1 helpful vote
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Helpful and friendly
November 17, 2018

All I can say is that Fashion Nova exceeds my expectations. It does not matter if I'm shopping in their physical store or buying stuff from them online. I get the same kind of treatment helpful and friendly.

Date of experience: November 17, 2018
Florida
1 review
1 helpful vote
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I love FN especially when they slash prices, and I can afford the pieces that I like. The items on sale are all so pretty that it would be a waste not to buy them. So I regularly check their Sale and Blowout pieces. I have found great deals from them for many times now.

Date of experience: November 17, 2018
California
1 review
1 helpful vote
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It is no doubt Fashion Nova is talked about a lot. They have many celebrity endorsers, they are on different social media platforms and they have all these cool clothes

Date of experience: November 17, 2018
California
1 review
1 helpful vote
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I had a great shopping experience with them... Products are very awesome best quality products are available with them at affordable price I like there services. They have done faster delivery every time I like it a lot..

Date of experience: November 17, 2018
Louisiana
1 review
1 helpful vote
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Good quality
November 17, 2018

I love many of the elegant, yet comfortable and easy to wear to styles this company offers. The prices are a bit high, but I am thankful that 100 % natural materials! The pieces I have are lovely, very wearable. Good quality

Date of experience: November 17, 2018