Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my second transaction with them and all of my orders are in good condition. Fast delivery because my orders arrived earlier than I expect it. All the clothes are stunning and excellent in quality. Till our next transaction!
The shipping, the packaging were perfect! My friends have recommended me the website and definitely was a great choice buying from them.
I am amazed at the wide section of products specially the dresses, I end up buying more than 5 pieces of dresses one time. I m into unique pieces and I Instantly fall in love with this amazing store. This online store is a haven for unique and gorgeous pieces..
The site looks lovely, as do all of the photos, though I found it awkward to navigate at times. Also, it would often not list basic info about the garments such as length (though customer service is more than happy to answer questions about clothing dimensions), and I wish there was a review feature, as reading reviews is very often how I determine whether a garment will fit me correctly.
Overall, however, I would definitely recommend this company to others looking for well-made and fairly traded clothing, and will likely purchase from them again.
Ordered online then later received an email that the item I ordered was not in the size I ordered. Although I was disappointed (since my order with correct size had gone thru), customer service was very helpful in placing a new order for me. I was very happy with the product I ended up with and will definitely order from them again.
This skirt is so comfortable and cute. It's just a bonus knowing that it is made of organic cotton! I have considered ordering another one and I'm definitely looking at shopping on this site in the future!
I LOVED this website before it became very popular. I would always find nice clothes for cheap prices but now I don't find items that are attractive very often or if I do they are sometimes overpriced. When I do find something I always get my items within a 7day span from the day I ordered it and the quality is always great. One time I ordered something and they sent me an email saying it was out of stock and offered it back to me in fashion nova credit. I didn't like that, but I cannot complain because I still spent it.
A company with absolutely zero commitment to their customers. Well over a month and still have yet to receive my order or refund. Whenever I enquire, all they send is a discount code for my next order, as if I would give them another opportunity to steal my money again I'd give this company negative stars if that was possible.
I ordered from them in the past with no issues, fast forward to month of Nov. I placed an order Nov 1 never gotten my items till today, and when it was finally delivered I had four shirts and a pair of jeans missing from my order. I filed a complaint to bbb and report to my financial institution. There are numbers of on BBB of complaints about FN taking people money and not replying, or making things right with the costumers. I bet them instagram thots, Cardi b and other big names that promote them get their clothes on time.( enclosed if any naysayers out there with my shipping receipt can clearly see 163.13, and what they shipped is clearly not there)
I placed an order about two months ago and I was very satisfied of the clothes received. I took some trousers and some tops for the summer, they are very fresh and of good quality. I find good prices and there is a lot of choice of clothes. The waiting times for the order were those expected, without delays.
Finally found the best online shopping website that suits me a lot. So neat thus I can easily go through the outfit, bag, and accessories. I found the product actually is very trendy which follow the current trend and the product quality is so good as well. Love for this website!
I've ordered from FN a few times and have been impressed each time. My orders arrived on time, if not sooner than expected. The dresses I picked out were stunning and fit perfectly. They looked better in person than they did online and they were true to size. FN offers a wide selection, which makes shopping fun. I highly recommend them!
I think with their good quality, awesome designs and affordable prices, this site is recommended to anyone. Their collections are adorable!
I like ordering fashionnova online because it's very easy. I choose an item to buy, pay for it and I receive it in less than 5 days. The clothes are always a perfect fit.
All I can say is that Fashion Nova exceeds my expectations. It does not matter if I'm shopping in their physical store or buying stuff from them online. I get the same kind of treatment helpful and friendly.
I love FN especially when they slash prices, and I can afford the pieces that I like. The items on sale are all so pretty that it would be a waste not to buy them. So I regularly check their Sale and Blowout pieces. I have found great deals from them for many times now.
It is no doubt Fashion Nova is talked about a lot. They have many celebrity endorsers, they are on different social media platforms and they have all these cool clothes
I had a great shopping experience with them... Products are very awesome best quality products are available with them at affordable price I like there services. They have done faster delivery every time I like it a lot..
I love many of the elegant, yet comfortable and easy to wear to styles this company offers. The prices are a bit high, but I am thankful that 100 % natural materials! The pieces I have are lovely, very wearable. Good quality
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

