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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
1 helpful vote
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Every outfit is a go
December 27, 2018

Every outfit I get from this shop is so worth it. Good quality, great prices. Prompt delivery and very stylish. There is always something to look out for.

Date of experience: December 27, 2018
New York
1 review
2 helpful votes
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THE WORST
December 25, 2018

DO NOT BUY FROM THIS WEBSITE!
I ordered 10 items on black Friday and the following day I ordered 2 more items.
They didn't even start processing my order until 2 weeks later.
When I finally did receive my order, it was the second order I placed for the two items. I received the order that I placed second. Before the first order of 10.
The two item were perfect but when I finally got my first order of 10... THERE WERE ONLY 8 ITEMS IN THE PACKAGE!
So I emailed Fashion Nova, since you can not call them...
They finally responded three days later letting me know that the 2 items I did not receive were out of stock...(why wouldn't you say that before charging me)
And that they were going to give me a refund, and I should see the refund within 5-7 business days (weird but okay)
SIDE NOTE: When I sent them the email I sent the a picture of the 10 items I ordered and then the package label which only shows 8 items.
Now it is DECEMBER 24th and they are just now emailing me back asking for the pictures of the packaging label showing that I did not receive them and then they will work on processing an email.

MIND YOU THEY SAID ALREADY THAT THEY WERE ALREADY PROCESSING MY FREAKING REFUND!

I would let them keep this money to donate. To pay for better customer reps but they got celebrities endorsing this dumb company.

It's like all the plastic from their bodies went to their brain.

HOPE THEY GO OUT OF BUSINESS!

Another side note: they do have cute clothes but they try to steal money from you which is not worth the headache.

Agaci and Windsor sell the same things for cheaper.

Date of experience: December 24, 2018
New Jersey
1 review
0 helpful votes
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Wonderful scarfs
December 24, 2018

This brand is one of the great online shops where you can find various styles of scarfs. The quality's great and are decently priced. The services are great, too. You should check it out yourself.

Date of experience: December 23, 2018
California
1 review
1 helpful vote
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They mean business
December 24, 2018

The quality of service FN offers just guarantees that they mean business. The delivery is super quick and the items are well placed in packages. The customer support is also very professional and helpful. Good, good job.

Date of experience: December 23, 2018
New York
1 review
1 helpful vote
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A lot to choose from
December 24, 2018

Wide range of styles and sizes for all women. This shop gives me a lot of unique styles to choose from. I love how comfortable the clothes are and how well put the pieces are. Plus the customer care is very helpful and positive.

Date of experience: December 23, 2018
Maryland
1 review
1 helpful vote
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Fits perfectly
December 24, 2018

The jeans I ordered last Saturday arrived on Tuesday morning. Fine quality, perfect fit and a very fast delivery. And it's within my price range! Will recommend fashionnova to friends and family.

Date of experience: December 23, 2018
Indiana
1 review
1 helpful vote
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I don't need any other
December 24, 2018

I don't need any other quality clothesline provider beside FN. For someone who likes shopping online and finds it very practical, FN is the only shop for me. All the items I purchased did not disappoint. I don't know if I'm just lazy or this brand just really satisfies me.

Date of experience: December 23, 2018
Florida
1 review
1 helpful vote
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Trusted brand
December 24, 2018

Invest in a brand that gives you quality items. I mean, if you're going to stick to a good online shop, then choose the one that gives you the run for your money. Fashionnova offers a great deal of clothesline for affordable prices. And impressing services, too.

Date of experience: December 23, 2018
Pennsylvania
1 review
2 helpful votes
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Freebies
December 24, 2018

This is gonna sound weird but I really love the freebies I get whenever I bulk order clothes from FN. The ease of ordering is such a feel good' experience. Plus the delivery is prompt, items are neatly packed.

Date of experience: December 23, 2018
Maryland
1 review
5 helpful votes
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Purchased over 300 (181) dollars worth of things missing 80+ dollars of merchandise. Emailed multiple times and the lady stated because i didnt email in two days i waved my rights to any refund. I told her i did email and never got a reply, according to the policy it states they will send items in 7-10 business days if out of stock. I still have not gotten my money back or the items.
Lets join together in a class action lawsuit and shut this fake scamming company down.

Date of experience: December 23, 2018
Mississippi
1 review
1 helpful vote
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Comfortable clothes
December 24, 2018

Trendy and chic, very comfortable fabrics used. I love how beautiful the pieces are and how well they fit my figure. The shipping is fast, too. And the prices are fairly affordable. I love the deals, make me want to put in some more orders in one go.

Date of experience: December 23, 2018
California
1 review
1 helpful vote
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Nice site
December 24, 2018

FASHIONNOVA website is so easy to us, I'm done with just few clicks on the screen. I particularly love the vibrancy of the colors used, it appeals to me very much. Great delivery services, too.

Date of experience: December 23, 2018
New York
1 review
1 helpful vote
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Great Experience
December 24, 2018

I purchased 3 items for over $150 and got an additional item for free! At first I thought it may have been added incorrectly, but when I contacted their customer support, they said it was part of the package. I'm a happy customer right here.

Date of experience: December 23, 2018
Washington
1 review
1 helpful vote
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Reliable Services
December 24, 2018

Found a lacking piece shipped from the items I ordered. I panicked and contacted the customer service. Thankfully, receiver guided me professionally and tended to my concerns well. The item arrived a day after. Thanks for the reliable care.

Date of experience: December 23, 2018
New York
1 review
1 helpful vote
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So delighted
December 24, 2018

I'm so delighted with my purchases. I ordered two dresses on Friday and it arrived on my front porch early Monday. Great customer care and quick delivery services. Will recommend to friends and family.

Date of experience: December 23, 2018
Alabama
1 review
1 helpful vote
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Inviting website
December 24, 2018

I find navigating through the collections very inviting since the buttons are so easy to use. I like it even more when a spin for a discount always pops out when I visit the fashionnova site, makes me want to hoard stuff. The palette is also really pleasing to the eyes

Date of experience: December 23, 2018
California
1 review
1 helpful vote
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I binge shop
December 24, 2018

With this brand, I always binge shop. I do it at least twice a month. God, do I love their crop top collection! Delivery is so quick and favorable. Whenever I order items, they consistently arrive two days after. Fantastic service.

Date of experience: December 23, 2018
Alabama
1 review
1 helpful vote
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For me
December 24, 2018

It's cool how FN dresses fit my figure so well, it's like their pieces are tailored just for me! I love almost everything about this brand. The collections are well thought of very trendy and fab.

Date of experience: December 23, 2018
Idaho
1 review
1 helpful vote
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Great for gatherings
December 23, 2018

Thank you so much, FASHION NOVA! I wouldn't have survived our family dinner last weekend without you. Thank you for tending to my request on a faster shipping time. My relatives loved the look, by the way.

Date of experience: December 23, 2018
Florida
1 review
1 helpful vote
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Quick Transactions
December 23, 2018

On time delivery with neatly packed items. I got mine yesterday, I'm so happy! The items are just as promised. The wait was worth it, thank you!

Date of experience: December 23, 2018