Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every outfit I get from this shop is so worth it. Good quality, great prices. Prompt delivery and very stylish. There is always something to look out for.
DO NOT BUY FROM THIS WEBSITE!
I ordered 10 items on black Friday and the following day I ordered 2 more items.
They didn't even start processing my order until 2 weeks later.
When I finally did receive my order, it was the second order I placed for the two items. I received the order that I placed second. Before the first order of 10.
The two item were perfect but when I finally got my first order of 10... THERE WERE ONLY 8 ITEMS IN THE PACKAGE!
So I emailed Fashion Nova, since you can not call them...
They finally responded three days later letting me know that the 2 items I did not receive were out of stock...(why wouldn't you say that before charging me)
And that they were going to give me a refund, and I should see the refund within 5-7 business days (weird but okay)
SIDE NOTE: When I sent them the email I sent the a picture of the 10 items I ordered and then the package label which only shows 8 items.
Now it is DECEMBER 24th and they are just now emailing me back asking for the pictures of the packaging label showing that I did not receive them and then they will work on processing an email.
MIND YOU THEY SAID ALREADY THAT THEY WERE ALREADY PROCESSING MY FREAKING REFUND!
I would let them keep this money to donate. To pay for better customer reps but they got celebrities endorsing this dumb company.
It's like all the plastic from their bodies went to their brain.
HOPE THEY GO OUT OF BUSINESS!
Another side note: they do have cute clothes but they try to steal money from you which is not worth the headache.
Agaci and Windsor sell the same things for cheaper.
This brand is one of the great online shops where you can find various styles of scarfs. The quality's great and are decently priced. The services are great, too. You should check it out yourself.
The quality of service FN offers just guarantees that they mean business. The delivery is super quick and the items are well placed in packages. The customer support is also very professional and helpful. Good, good job.
Wide range of styles and sizes for all women. This shop gives me a lot of unique styles to choose from. I love how comfortable the clothes are and how well put the pieces are. Plus the customer care is very helpful and positive.
The jeans I ordered last Saturday arrived on Tuesday morning. Fine quality, perfect fit and a very fast delivery. And it's within my price range! Will recommend fashionnova to friends and family.
I don't need any other quality clothesline provider beside FN. For someone who likes shopping online and finds it very practical, FN is the only shop for me. All the items I purchased did not disappoint. I don't know if I'm just lazy or this brand just really satisfies me.
Invest in a brand that gives you quality items. I mean, if you're going to stick to a good online shop, then choose the one that gives you the run for your money. Fashionnova offers a great deal of clothesline for affordable prices. And impressing services, too.
This is gonna sound weird but I really love the freebies I get whenever I bulk order clothes from FN. The ease of ordering is such a feel good' experience. Plus the delivery is prompt, items are neatly packed.
Purchased over 300 (181) dollars worth of things missing 80+ dollars of merchandise. Emailed multiple times and the lady stated because i didnt email in two days i waved my rights to any refund. I told her i did email and never got a reply, according to the policy it states they will send items in 7-10 business days if out of stock. I still have not gotten my money back or the items.
Lets join together in a class action lawsuit and shut this fake scamming company down.
Trendy and chic, very comfortable fabrics used. I love how beautiful the pieces are and how well they fit my figure. The shipping is fast, too. And the prices are fairly affordable. I love the deals, make me want to put in some more orders in one go.
FASHIONNOVA website is so easy to us, I'm done with just few clicks on the screen. I particularly love the vibrancy of the colors used, it appeals to me very much. Great delivery services, too.
I purchased 3 items for over $150 and got an additional item for free! At first I thought it may have been added incorrectly, but when I contacted their customer support, they said it was part of the package. I'm a happy customer right here.
Found a lacking piece shipped from the items I ordered. I panicked and contacted the customer service. Thankfully, receiver guided me professionally and tended to my concerns well. The item arrived a day after. Thanks for the reliable care.
I'm so delighted with my purchases. I ordered two dresses on Friday and it arrived on my front porch early Monday. Great customer care and quick delivery services. Will recommend to friends and family.
I find navigating through the collections very inviting since the buttons are so easy to use. I like it even more when a spin for a discount always pops out when I visit the fashionnova site, makes me want to hoard stuff. The palette is also really pleasing to the eyes
With this brand, I always binge shop. I do it at least twice a month. God, do I love their crop top collection! Delivery is so quick and favorable. Whenever I order items, they consistently arrive two days after. Fantastic service.
It's cool how FN dresses fit my figure so well, it's like their pieces are tailored just for me! I love almost everything about this brand. The collections are well thought of very trendy and fab.
Thank you so much, FASHION NOVA! I wouldn't have survived our family dinner last weekend without you. Thank you for tending to my request on a faster shipping time. My relatives loved the look, by the way.
On time delivery with neatly packed items. I got mine yesterday, I'm so happy! The items are just as promised. The wait was worth it, thank you!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

