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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Thank you FN for your quality services. You deliver really fast and the items are beyond lovely. I get so happy every time I receive your packages. What I love above all is how they fit my budget so well.
Very smooth delivery of purchases. I love almost everything about this brand. The services are great, and the clothes are fantastic. Have recommended you to my colleagues already. My sister even got me a Christmas present from fashion nova.
I was so excited about my first order and it turned out so badly. I paid for express shipping but my order came after a month and items were missing. The quality of some of the stuff was really bad.The shoes are shaky you can't even walk in them properly. The stitching on some outfits was bad. When I tried emailing them I was replied by a machine with a little no to the shipping policy even though they had already passed the time frame indicated in the policy. I tried replying and got a message saying we are receiving too many emails'. Maybe try being more honest with your customers and more professional then no one needs to email you. I do not even want store credit because i don't intend to purchase anything from them again. I really wanted to like them but it's not worth it
Original: Paid to send items I purchased back for store credit. Unfortunately misplaced my receipt with my tracking number... contacted them and the representative I'm emailing with has repeated herself several times instead of allowing me to explain, describe what I shipped and even state my address that should be on the box. I literally just shipped over 50 dollars back to them and cannot get store credit or a refund. I hate that This happened because I really loved their clothing, can't deal with such shady business people though. Definitely living up to their reputation of scamming.
UPDATE: They found my review on TrustPilot, responded and resolved my Issue. If I didn't post on one of these boards I probably wouldn't of gotten attention, because emailing with reps at *******@fashionnova was a lost cause.
PLEASE READ THIS BEFORE BUYING FROM THEM! I'm pretty sure almost all of the 5 star reviews are fake. I placed an order from fashion nova during their black Friday sale. It took almost 3 weeks to get my items and when I did some of my items were missing, I sent them an email with the packing slip which did not include the missing items on it and I was told I will be refunded my money to my original form of payment. It has been almost a month and I still have not gotten my money back and I keep getting the same response every time I email them. How can they think it is OK just to take someones money, I go to work and work hard to get a paycheck, I don't get it for free. This is complete FRAUD! I am now working with my CC company to get my money back. And i will be making a review video taking about this on my you tube channel and I pray you guys can help me make the video go viral... These celebrities really should stop promoting for such a LOW CLASS company that operates their business in a fraudulent manner.
STOP SELLING SOLD OUT ITEMS, AND WHEN AN ITEM IS OUT OF STOCK... GIVE PEOPLE THERE MONEY BACK! IT ISN'T YOURS TO KEEP!
I buy my dresses for parties and dinners countless of times here. This is probably one of my favorite shops ever. The pieces make you feel like they're tailored just for you. Plus they deliver so fast and the customer care is very efficient.
From a classy look to a hip, edgy, or just casual you name it, they have it. I love how everything seems to have a wide range of stock for women of all sizes. I just can't contain my happiness finding this online shop.
The stock range is amazing and the delivery is really convenient. Items are very lovely, fabrics used are very comfortable. Very trendy and appealing to women and men of all sizes. Interesting shop.
The service is incredible with FN. They've got great delivery system and efficient support team. The items are to of quality and transactions are processed fast. Pieces feel like they're tailored for your own size. I own a couple of jeans already. Been with this brand for 4 months now.
Fashion nova offers very stylish clothesline for women of different sizes. The items are decently priced and the fabrics used are of high quality. It seems like they put so much thought in each piece, and I love that. Will purchase again later today. Thanks, fashion nova.
The ease of putting an order on your website just makes my shopping experience very memorable. The colors are friendly and very vibrant, plus the items are amazing. The transactions are easily processed, too. Cool thing.
What I like about FN is how they deliver such high quality items. With FN, the blouses are just perfect! I am lucky to have discovered this brand online. The pieces are within an affordable price range. More love, less hate. Keep it up, FN
Every piece of clothing in this shop is so well thought of. Indeed, fashion nova is worth investing more. Almost everything is also within the budget. The services are very reliable, too.
Items are well packed and delivered fast. I love the return policy very convenient. Great service from start to end. The pieces are trendy and are affordable. You should try for yourself.
I had just received my jeans last Friday and one of them doesn't fit me quite right. I contacted the customer care and they responded well to the return of the item. The replacement arrived a day after. Great services, thanks!
I am a fan of blue and gold fashion. I keep numerous outfits in their hues. FN offers unique addition to my set of clothes and I love them for it. Pieces are very comfortable and stylish.
A lot of fantastic finds in this shop. They have all the variety I can choose from, I get to choose from their previous collections and the new additions. Great shop, and the delivery's very quick, by the way.
Fashion nova's deliveries are always on time. My sister and I often talks about how convenient their services are. We both actually ordered 2 dresses last week and wore it last night at our family dinner. We had such a great time, the dresses were so comfortable.
This shop has been my go to shop on busy days. I adore the prompt delivery and convenient support team. I love how the pieces make me feel so comfortable with my own skin. The laced dress I ordered a while back was my favorite among all. Keep it up, FashionNova.
I literally have a small FN filled closet at home. This brand is so good, I always come back for more. The items are of high quality and are very comfortable to wear. They deliver quick, too.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

