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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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North Carolina
1 review
2 helpful votes
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Trusted brand
January 6, 2019

Thank you FN for your quality services. You deliver really fast and the items are beyond lovely. I get so happy every time I receive your packages. What I love above all is how they fit my budget so well.

Date of experience: January 6, 2019
Ohio
1 review
2 helpful votes
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Smooth Delivery
January 6, 2019

Very smooth delivery of purchases. I love almost everything about this brand. The services are great, and the clothes are fantastic. Have recommended you to my colleagues already. My sister even got me a Christmas present from fashion nova.

Date of experience: January 6, 2019
Canada
1 review
1 helpful vote
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I was so excited about my first order and it turned out so badly. I paid for express shipping but my order came after a month and items were missing. The quality of some of the stuff was really bad.The shoes are shaky you can't even walk in them properly. The stitching on some outfits was bad. When I tried emailing them I was replied by a machine with a little no to the shipping policy even though they had already passed the time frame indicated in the policy. I tried replying and got a message saying we are receiving too many emails'. Maybe try being more honest with your customers and more professional then no one needs to email you. I do not even want store credit because i don't intend to purchase anything from them again. I really wanted to like them but it's not worth it

Date of experience: January 5, 2019
California
1 review
2 helpful votes
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Original: Paid to send items I purchased back for store credit. Unfortunately misplaced my receipt with my tracking number... contacted them and the representative I'm emailing with has repeated herself several times instead of allowing me to explain, describe what I shipped and even state my address that should be on the box. I literally just shipped over 50 dollars back to them and cannot get store credit or a refund. I hate that This happened because I really loved their clothing, can't deal with such shady business people though. Definitely living up to their reputation of scamming.

UPDATE: They found my review on TrustPilot, responded and resolved my Issue. If I didn't post on one of these boards I probably wouldn't of gotten attention, because emailing with reps at *******@fashionnova was a lost cause.

Date of experience: January 4, 2019
Arkansas
1 review
5 helpful votes
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PLEASE READ THIS BEFORE BUYING FROM THEM! I'm pretty sure almost all of the 5 star reviews are fake. I placed an order from fashion nova during their black Friday sale. It took almost 3 weeks to get my items and when I did some of my items were missing, I sent them an email with the packing slip which did not include the missing items on it and I was told I will be refunded my money to my original form of payment. It has been almost a month and I still have not gotten my money back and I keep getting the same response every time I email them. How can they think it is OK just to take someones money, I go to work and work hard to get a paycheck, I don't get it for free. This is complete FRAUD! I am now working with my CC company to get my money back. And i will be making a review video taking about this on my you tube channel and I pray you guys can help me make the video go viral... These celebrities really should stop promoting for such a LOW CLASS company that operates their business in a fraudulent manner.

STOP SELLING SOLD OUT ITEMS, AND WHEN AN ITEM IS OUT OF STOCK... GIVE PEOPLE THERE MONEY BACK! IT ISN'T YOURS TO KEEP!

Date of experience: January 4, 2019
Georgia
1 review
2 helpful votes
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Fabulous choices
January 4, 2019

I buy my dresses for parties and dinners countless of times here. This is probably one of my favorite shops ever. The pieces make you feel like they're tailored just for you. Plus they deliver so fast and the customer care is very efficient.

Date of experience: January 4, 2019
New York
1 review
1 helpful vote
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Everything is in here
January 4, 2019

From a classy look to a hip, edgy, or just casual you name it, they have it. I love how everything seems to have a wide range of stock for women of all sizes. I just can't contain my happiness finding this online shop.

Date of experience: January 4, 2019
Indiana
1 review
2 helpful votes
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Interesting shop
January 4, 2019

The stock range is amazing and the delivery is really convenient. Items are very lovely, fabrics used are very comfortable. Very trendy and appealing to women and men of all sizes. Interesting shop.

Date of experience: January 4, 2019
Maine
1 review
2 helpful votes
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Incredible services
January 4, 2019

The service is incredible with FN. They've got great delivery system and efficient support team. The items are to of quality and transactions are processed fast. Pieces feel like they're tailored for your own size. I own a couple of jeans already. Been with this brand for 4 months now.

Date of experience: January 4, 2019
New Jersey
1 review
1 helpful vote
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Very stylish
January 4, 2019

Fashion nova offers very stylish clothesline for women of different sizes. The items are decently priced and the fabrics used are of high quality. It seems like they put so much thought in each piece, and I love that. Will purchase again later today. Thanks, fashion nova.

Date of experience: January 4, 2019
New York
1 review
2 helpful votes
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Cool thing
January 4, 2019

The ease of putting an order on your website just makes my shopping experience very memorable. The colors are friendly and very vibrant, plus the items are amazing. The transactions are easily processed, too. Cool thing.

Date of experience: January 4, 2019
Illinois
1 review
4 helpful votes
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High quality
January 4, 2019

What I like about FN is how they deliver such high quality items. With FN, the blouses are just perfect! I am lucky to have discovered this brand online. The pieces are within an affordable price range. More love, less hate. Keep it up, FN

Date of experience: January 4, 2019
New York
1 review
3 helpful votes
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Worth investing more
January 4, 2019

Every piece of clothing in this shop is so well thought of. Indeed, fashion nova is worth investing more. Almost everything is also within the budget. The services are very reliable, too.

Date of experience: January 4, 2019
Michigan
1 review
3 helpful votes
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Great service
January 4, 2019

Items are well packed and delivered fast. I love the return policy very convenient. Great service from start to end. The pieces are trendy and are affordable. You should try for yourself.

Date of experience: January 4, 2019
Florida
1 review
2 helpful votes
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Satisfied customer
January 4, 2019

I had just received my jeans last Friday and one of them doesn't fit me quite right. I contacted the customer care and they responded well to the return of the item. The replacement arrived a day after. Great services, thanks!

Date of experience: January 4, 2019
California
1 review
2 helpful votes
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Blue and gold
January 4, 2019

I am a fan of blue and gold fashion. I keep numerous outfits in their hues. FN offers unique addition to my set of clothes and I love them for it. Pieces are very comfortable and stylish.

Date of experience: January 4, 2019
California
1 review
1 helpful vote
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Fantastic finds
January 4, 2019

A lot of fantastic finds in this shop. They have all the variety I can choose from, I get to choose from their previous collections and the new additions. Great shop, and the delivery's very quick, by the way.

Date of experience: January 4, 2019
Pennsylvania
1 review
2 helpful votes
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On time
January 4, 2019

Fashion nova's deliveries are always on time. My sister and I often talks about how convenient their services are. We both actually ordered 2 dresses last week and wore it last night at our family dinner. We had such a great time, the dresses were so comfortable.

Date of experience: January 4, 2019
New York
1 review
2 helpful votes
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My go to
January 4, 2019

This shop has been my go to shop on busy days. I adore the prompt delivery and convenient support team. I love how the pieces make me feel so comfortable with my own skin. The laced dress I ordered a while back was my favorite among all. Keep it up, FashionNova.

Date of experience: January 4, 2019
New York
1 review
1 helpful vote
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FN filled closet
January 4, 2019

I literally have a small FN filled closet at home. This brand is so good, I always come back for more. The items are of high quality and are very comfortable to wear. They deliver quick, too.

Date of experience: January 4, 2019