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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Mississippi
1 review
1 helpful vote
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Are you ready?
January 8, 2019

Great stuff, stylish clothes and chic accessories. Fashion Nova's got super quick delivery system, too. The parcels always arrive on time with no miss! You should try and visit the website yourself. Are you ready?

Date of experience: January 7, 2019
Massachusetts
1 review
1 helpful vote
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Love the site!
January 8, 2019

I love their site because its cute and you can choose from a wide variety of options. And well, who doesn't like sales and discounts, right? Thank you FN!

Date of experience: January 7, 2019
Kansas
1 review
1 helpful vote
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Great service
January 8, 2019

What I love about fashion nova is that they answer to the complaints of their customers in a quick and orderly manner. They quickly address your concern, change the wrong order, and apologize for the inconvenience. Truly remarkable.

Date of experience: January 7, 2019
Kentucky
1 review
2 helpful votes
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Jeans
January 8, 2019

One time I ordered this pair of jeans. I thought they will arrive by next week. However, they arrived sooner than I expected. And they have never cut off in terms of the product quality. I was glad I ordered it at Fashion Nova.

Date of experience: January 7, 2019
Connecticut
1 review
1 helpful vote
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One time, my mom asked me where I get my stuff. Then I introduced her to FN, and now both of us are buying our stuff in FN, like we have our own thing. So thank you Fashion Nova!

Date of experience: January 7, 2019
Texas
1 review
2 helpful votes
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Student friendly
January 8, 2019

With only my allowance as a means, I can still shop in fashion nova without thinking if I still have extra cash because of their affordable prices and big discounts. So much love with their cheap prices.

Date of experience: January 7, 2019
California
1 review
1 helpful vote
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Fashionable
January 8, 2019

I like fashionnova because their items are not just of good quality, but also are trendy and unique! My friends always ask me where I buy my stuff, and I always say only at fashionnova.

Date of experience: January 7, 2019
Missouri
1 review
1 helpful vote
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Fast delivery
January 8, 2019

I thought that I can have my products by the end of the week. But I was amazed that FN have delivered my items in 5 days. And the products were really good! More power FN!

Date of experience: January 7, 2019
Maryland
1 review
1 helpful vote
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Trendy tops
January 8, 2019

What I like about Fashion Nova is that they never run out of fashionable clothes to order. And their new arrivals are to die for!

Date of experience: January 7, 2019
Virginia
1 review
1 helpful vote
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Mother of two
January 8, 2019

As a mother of two, I dont usually find time to pamper myself. But when I discovered fashionnova, it had given me a moment to buy things that I deserve. Thank you fashionnova!

Date of experience: January 7, 2019
Maryland
1 review
1 helpful vote
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Fantastic service
January 8, 2019

Before, I really dont trust online shopping due to some people that says they are very slow and their products are below standard. But, FN is not your typical online shopping site. They are fast to process, they deliver quick, and their products are superb.

Date of experience: January 7, 2019
Georgia
1 review
1 helpful vote
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Reasonable
January 8, 2019

Quality items for reasonable prices. The deals are fantastic and the services are very convenient. The customer support is also really professional and friendly. Thumbs up!

Date of experience: January 7, 2019
California
1 review
1 helpful vote
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Personal Style
January 8, 2019

FN captures my personal style. I like how the items they put up seem to fit figure so well. It feels like the items are made exceptionally for me. Great services, very convenient transactions.

Date of experience: January 7, 2019
New York
1 review
1 helpful vote
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Slaying these dresses
January 8, 2019

I have two sunday dresses delivered to me last friday. They're actually gifts from my sister inlaw. I tried it on and I would just have to say that the dresses are so comfortable to wear. I don't know how much this costs but I sure enjoy wearing them. I'll be slaying these dresses later tonight! Thanks Fashionnova.

Date of experience: January 7, 2019
Utah
1 review
1 helpful vote
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Fashion Nova is a waste of time and your money.
I placed an order on Nov 23rd 2018 of two dresses I was going to wear for the holidays. I kept an eye on tracking and it said delivered on Dec 8th BUT I never got it. I had to file a claim, which took FOREVER. They responded back finally TODAY Jan 7th 2019 saying "looks like your order was lost in transit here is a store gift card in the amount of your order" Um WTF NO.

I have waited more than ONE month for them to even respond to my inquiries and they just give me a gift card. Do they really think after all that BS that I'm going to order from them again.

They take literally like 2 weeks to respond to you, then they don't even ask how you would like a refund just give you credit. I have been dealing with this for over a month why would they think I want credit.

Please don't waste your time and money on this stupid crappy service company.

Date of experience: January 7, 2019
Georgia
1 review
2 helpful votes
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I made my first purchase at the end of October. I received the items at the end of NOVEMBER! The items did not fit and the quality was much like clothing sold at Rainbow.
If you are a first time customer please note that you will ONLY receive a credit, if you are not pleased with the item(s) you purchased.
I had no choice but to purchase from this company again being that I was given a credit for the returned items and I was not going to just give them my money which would have been what I did if I did not use the credit they issued.
You pay for return shipping. The return shipping cost was $21.98.

Date of experience: January 7, 2019
South Carolina
1 review
2 helpful votes
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SATURDAY HOORAH
January 7, 2019

I've ordered two pairs of jeans last Thursday and it arrived on Saturday. The items complimented my backside so well and are very comfortable to wear. It's a Saturday hoorah, indeed.

Date of experience: January 7, 2019
Indiana
1 review
1 helpful vote
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Phenomenal finds
January 7, 2019

Fashion Nova has got numerous phenomenal finds that's worth a run for your money. The dresses are my personal favorites. The jeans are also to be looked out for. They give out discounts, too. Over all, amazing shop and great services.

Date of experience: January 7, 2019
Texas
1 review
1 helpful vote
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Truly satisfying
January 7, 2019

As a working mom, it's hard to find time to go to a mall and buy my stuff. But because of fashion nova, all of my stuff are just a click away.

Date of experience: January 7, 2019
Georgia
1 review
1 helpful vote
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Nice reviews
January 7, 2019

I first heard about FN from Jenny, a colleague of mine. When I saw the reviews, it entices me to try and purchase items just to see how it really works. My items arrived last weekend and I am so happy with the quality of items I got. The delivery is as promised. Nice.

Date of experience: January 7, 2019