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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Items as described. Good qualitŷ and packaged sufficiently. Website functions better on pc rather than tablet. Attempting to select gender on a tablet was annoyingly slow and required repeated user input. Prices were decent. Wasn't sure about having to pay for postage because selected items were on sale and looked elsewhere before proceeding with purchase. Delivery was quick with good communication.
Purchased t-shirt for my grand daughter's 21th birthday, she loves it, price very competitive. Website easy to view and purchase from. Quick delivery and updates from courier on delivery time which was spot on. I recommend Fashion Nova and will use again
Fast delivery, well wrapped and competitively priced.The delivery was accurate time and also the packaging was fantastic sealed with care.
Really good customer service, when one Item i ordered was not in stock they emailed to say and asked if I'd like to change for another product or get my money refunded. Not many company's do that. Thank you
A perfect online purchase show other websites such as how online shopping works. Show how online trading is done
Ordering was easy and returns are free and simple. Ordered a few times and no problems. Brilliant products and quick delivery
Great value for money! All my items were delivered very quick with daily updates about my parcel. Thanks FN!
Staff were very patient with me and my daugthers. More than one member of staff assisted at one point showing great work relations and team working.
The service I received from FN was first class, efficient and very helpful. I had to return a coat and re-order a different size and this was fully facilitated by the customer services representative.
Very reliable service & would use again. Clothes were very nice not sure if they are expensive compared to other online stores but liked this site.
Excellent service and grate stuff, I like shop at FN. They provide the perfect customer service. Delivered within 2days, all as expected.
Very good products & customer service. Would recommend Fashionnova with confidence! Thanks Fashion Nova!
Would recommend excellent service with my order. Quality clothing, delivered on time. Great job Fashionnova!
The items arrived within a couple of days, one item was returned as it was too big. Returns were free, and a refund was made within a couple of days.
Like the fact that you can track orders right down to the minutes before your parcel arrives. Will definitely use again.
A very fast delivery on my order! And the clothes were of a very high standard, I love the experience and all the brands in one with cheap pricing.
Charged higher shipping fee without my consent
No obvious promotion code entry- missed mine because they charged me prematurely without my permission via paypal
I'm so angry
This was a week ago, I got in contact with them immediately and they refuse to do anything and only give credit notes. I wish I had known this. I will never shop from fashionova again, i honestly feel robbed. It's trash and fraudulent
I am in love with the jean collections. I purchased two pairs yesterday and awaits their arrival two days after. I got 5 more in my closet. I have been a fan and a hoarder for a month now. Glad I discovered this brand. Happy me.
When I opened the package I knew I was in love. The colors are vibrant true to the photo. The fabric is delicious, soft and silky, the perfect weight for a warm summer day. Hoarding for summer!
I bought this dress in black with the polka dot pattern, and the style is adorable. I love the empire waist and the fit is very flattering. The v does come down a bit low, but a cami can be work underneath. Apparently, fabric was just too thick for me!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

