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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Ohio
1 review
2 helpful votes
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Nice items
January 14, 2019

Items as described. Good qualitŷ and packaged sufficiently. Website functions better on pc rather than tablet. Attempting to select gender on a tablet was annoyingly slow and required repeated user input. Prices were decent. Wasn't sure about having to pay for postage because selected items were on sale and looked elsewhere before proceeding with purchase. Delivery was quick with good communication.

Date of experience: January 14, 2019
Louisiana
1 review
1 helpful vote
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Excellent
January 14, 2019

Purchased t-shirt for my grand daughter's 21th birthday, she loves it, price very competitive. Website easy to view and purchase from. Quick delivery and updates from courier on delivery time which was spot on. I recommend Fashion Nova and will use again

Date of experience: January 13, 2019
Arizona
1 review
2 helpful votes
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Fast delivery, well wrapped and competitively priced.The delivery was accurate time and also the packaging was fantastic sealed with care.

Date of experience: January 13, 2019
Colorado
1 review
2 helpful votes
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Good customer service
January 14, 2019

Really good customer service, when one Item i ordered was not in stock they emailed to say and asked if I'd like to change for another product or get my money refunded. Not many company's do that. Thank you

Date of experience: January 13, 2019
Florida
1 review
2 helpful votes
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A perfect online purchase show other websites such as how online shopping works. Show how online trading is done

Date of experience: January 13, 2019
Texas
1 review
2 helpful votes
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Ordering was easy and returns are free and simple. Ordered a few times and no problems. Brilliant products and quick delivery

Date of experience: January 13, 2019
Indiana
1 review
2 helpful votes
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Value for money
January 14, 2019

Great value for money! All my items were delivered very quick with daily updates about my parcel. Thanks FN!

Date of experience: January 13, 2019
Pennsylvania
1 review
2 helpful votes
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Staff were very patient with me and my daugthers. More than one member of staff assisted at one point showing great work relations and team working.

Date of experience: January 13, 2019
Pennsylvania
1 review
2 helpful votes
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The service I received from FN was first class, efficient and very helpful. I had to return a coat and re-order a different size and this was fully facilitated by the customer services representative.

Date of experience: January 13, 2019
California
1 review
2 helpful votes
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Very reliable service & would use again. Clothes were very nice not sure if they are expensive compared to other online stores but liked this site.

Date of experience: January 13, 2019
Washington
1 review
2 helpful votes
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Excellent service and grate stuff, I like shop at FN. They provide the perfect customer service. Delivered within 2days, all as expected.

Date of experience: January 13, 2019
Texas
1 review
2 helpful votes
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Very good!
January 14, 2019

Very good products & customer service. Would recommend Fashionnova with confidence! Thanks Fashion Nova!

Date of experience: January 13, 2019
New Jersey
1 review
2 helpful votes
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Excellent service
January 14, 2019

Would recommend excellent service with my order. Quality clothing, delivered on time. Great job Fashionnova!

Date of experience: January 13, 2019
Texas
1 review
2 helpful votes
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The items arrived within a couple of days, one item was returned as it was too big. Returns were free, and a refund was made within a couple of days.

Date of experience: January 13, 2019
Florida
1 review
2 helpful votes
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Great service
January 14, 2019

Like the fact that you can track orders right down to the minutes before your parcel arrives. Will definitely use again.

Date of experience: January 13, 2019
Alabama
1 review
7 helpful votes
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Brilliant service!
January 14, 2019

A very fast delivery on my order! And the clothes were of a very high standard, I love the experience and all the brands in one with cheap pricing.

Date of experience: January 13, 2019
Ireland
1 review
4 helpful votes
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Charged higher shipping fee without my consent
No obvious promotion code entry- missed mine because they charged me prematurely without my permission via paypal
I'm so angry
This was a week ago, I got in contact with them immediately and they refuse to do anything and only give credit notes. I wish I had known this. I will never shop from fashionova again, i honestly feel robbed. It's trash and fraudulent

Date of experience: January 12, 2019
New Jersey
1 review
1 helpful vote
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Lovely jeans
January 12, 2019

I am in love with the jean collections. I purchased two pairs yesterday and awaits their arrival two days after. I got 5 more in my closet. I have been a fan and a hoarder for a month now. Glad I discovered this brand. Happy me.

Date of experience: January 11, 2019
Colorado
1 review
2 helpful votes
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Go to summer shorts
January 12, 2019

When I opened the package I knew I was in love. The colors are vibrant true to the photo. The fabric is delicious, soft and silky, the perfect weight for a warm summer day. Hoarding for summer!

Date of experience: January 11, 2019
Minnesota
1 review
2 helpful votes
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I bought this dress in black with the polka dot pattern, and the style is adorable. I love the empire waist and the fit is very flattering. The v does come down a bit low, but a cami can be work underneath. Apparently, fabric was just too thick for me!

Date of experience: January 11, 2019