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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
4 helpful votes
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Worst website for shopping! Refund is worst. They will not give your money back whenever you return your item without wearing even without opening the box, they will give you a store credit which basically means forcing consumers to purchase in their website. You have no any other choice if you get refund as a store credit rather than the real money which you paid back.

Date of experience: January 30, 2019
Arizona
1 review
1 helpful vote
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Simple
January 30, 2019

Fashion nova also has simple clothes that people can wear as an every day kind of thing. They're simple, but definitely not dull. I don't think I've seen a dull item at Fashion Nova. It's not Fashion Nova at all if it's dull.

Date of experience: January 29, 2019
California
1 review
2 helpful votes
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Fancy but comfy
January 30, 2019

I wore a mermaid dress I ordered from Fashion Nova and I look so fancy and sophisticated in it. What I appreciated best is the material that allows you to move and the stretchy part that allows you to sit in any direction. It looks fancy, but it feels really comfy.

Date of experience: January 29, 2019
New York
1 review
2 helpful votes
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Fuzzy
January 30, 2019

I ordered from FN a thick-looking sweater for the coming cold days and I am pleased to say that it's as thick as it was on pics. It's warm and fuzzy without being itchy. Great material.

Date of experience: January 29, 2019
Illinois
1 review
2 helpful votes
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Everything
January 30, 2019

What I noticed and really appreciated fashion nova for is the fact that they have a little bit of everything. They cover a lot of clothing styles that come in more than two different colors and for different sizes.

Date of experience: January 29, 2019
New York
1 review
2 helpful votes
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Work bodysuit
January 30, 2019

I bought the working hard bodysuit from FN because it's absolutely perfect for the office setting. It makes me look gorgeous as I try to get my work done.

Date of experience: January 29, 2019
Illinois
1 review
3 helpful votes
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Knot top
January 30, 2019

Fitting is really everything in fashion. The knot top I ordered from Fashion Nova is fit and loose at the right places. What makes it so magical is that you don't have accidental nip slips even though it was designed like that.

Date of experience: January 29, 2019
New York
1 review
2 helpful votes
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Long sleeves
January 30, 2019

The top I ordered from fashion nova are long sleeved. I was worried that it would shape my arm weirdly because my arms are far from thin. When I finally got it I noticed that it was made of great material so there's no problems with over stretching or threads unravelling.

Date of experience: January 29, 2019
California
1 review
2 helpful votes
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Solid shoes
January 30, 2019

The shoes from FN are really solid! I'm a kick boxer so I have to practice my kicks a lot. The shoes has survived multiple beatings and it still looks brand new.

Date of experience: January 29, 2019
New Jersey
1 review
2 helpful votes
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Sizing up
January 30, 2019

Fashion Nova is really ahead of other online shops. The sizing chart was extremely helpful when ordering for people who don't look anything like the models.

Date of experience: January 29, 2019
Canada
1 review
4 helpful votes
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Without even hearing of this company, I received an email about my newly activated account. How can that be when I never signed up for this? Most places require you to click on a confirmation email to be certain it was you that signed up for the account. When I emailed them, they said there was no way to delete an account. Seriously? How is that even possible? If they ever try to charge me for anything, they will have serious issues on their hands!

Date of experience: January 29, 2019
California
1 review
0 helpful votes
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Less worry
January 29, 2019

The way fashion nova always delivers on time really eliminates tiny inconveniences. Time is very important and a mistake like delayed orders would really make it hard for both the buyer and seller. So keep up the good work, FN!

Date of experience: January 29, 2019
New Jersey
1 review
2 helpful votes
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Easy usage
January 29, 2019

FN's website isn't hard to figure out. Infact, everything is so easy in it. The only thing that's difficult is deciding which cute pair of clothes is the best. The transactions are easy to follow, too.

Date of experience: January 29, 2019
Massachusetts
1 review
2 helpful votes
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Time
January 29, 2019

Fashion nova delivers right on time, all the time. You can definitely rely on Fashion Nova to have your stuff delivered to you before you miss out on anything important. If I could give 10 stars, I would.

Date of experience: January 29, 2019
Maryland
1 review
2 helpful votes
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Money
January 29, 2019

Paying in advance is no problem to me because fashionnova does not scam you for your money. You always get your order and it's made of quality stuff and not the cheap kind.

Date of experience: January 29, 2019
Michigan
1 review
2 helpful votes
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Inclusive brand
January 29, 2019

Fashion Nova is a very inclusive brand. It caters to all kinds of shapes, people of different sizes, and all shades of skin color. It's successful because it's inclusive. Not many online shops can cater to every type of human being there is.

Date of experience: January 29, 2019
Washington
1 review
2 helpful votes
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Impressed
January 29, 2019

I ordered a sweater dress and fashion nova promised a two-day delivery. It arrived just like they said they would and it seems that they work extra hard to make sure their customers get what they paid for.

Date of experience: January 29, 2019
Michigan
1 review
2 helpful votes
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No missing item
January 29, 2019

I would order in bulk from fashionnova and I wouldn't have to worry about anything. Nothing is ever missing when I receive it and every single item would have no damage or dirt on them.

Date of experience: January 29, 2019
Pennsylvania
1 review
2 helpful votes
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Flats
January 29, 2019

My shoes of choice are set in default. The default choice would be the flats I bought from FN. I wear them every time I leave the house because it's convenient to walk in and it fits nicely.

Date of experience: January 29, 2019
New York
1 review
2 helpful votes
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Careful employees
January 29, 2019

The employees from fashion nova really handles orders like they're going to break something inside if they're not extra careful. Seeing that kind of attitude, I assume that these employees also make sure the buyer always gets his or her orders right.

Date of experience: January 29, 2019