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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Beautiful pictures but no connection with what you receive! Specially in women fashion...
Awful fitting and you have to pay for return! No refund of course just a little store credit!
Don t spend your money here, not worthy at all
Better to though it to garbage!
The lace dress I ordered from fashion nova is by far the raciest dress I have ever tried on but I have no regrets! I look great and it gives me a new kind of confidence.
I ordered online for the first time and I was right to trust fashion nova. I received the correct item, the right color and size, and exactly on time.
Everything about fashion nova is professional, from the way they market their clothes, the transactions, to the way they deliver on time and with no errors.
I ordered a dress. It looks like in the photo, but the material was quite cheap. I don't like such quality
In fashion nova, you get what you order. I never received a wrong item so far. Other shops I used to go to should learn something from them.
The size chart fashion nova has is realistic and caters to a many different-sized customers. It makes their items more accessible to all.
I appreciate FN's customer service. I get updates should there ever be a delay or when they're really close to my location.
I ordered a satin dress and glass heels from fashion nova. I received it no problem there wasn't any damage on either item. It shows that fashion nova has quality control.
I thought my emails to fashion nova would be buried under piles of other mails they would receive but I got a response sooner than expected. They also addressed my concerns properly.
Fashion nova has great customer service. Their system is effective with their tracking numbers and record keeping at the same time it's also easy for the customers.
Fashion Nova offers overnight shipping and it's really convenient when I'm totally unprepared for something important. Their service is worth putting money on.
The stones on my rhinestone dress look so pretty and shiny and they don't come off easily which is very important one or two missing rhinestones would totally ruin it.
The black wrap dress I ordered from fashion nova really wraps around me well. It hugs my body to show off my waist and my cleavage looks amazing.
I wanted a specific red heels but I found something better in fashion nova. Red metallic heels. They're so fiercely sexy I just had to have them. They have great color choices.
The clear heels I bought from FN really worried me at first because they looked so fragile, but they're actually really solid and won't break easily. Not so fragile after all.
The boots I ordered look like they're so expensive but fashion nova sold it at an affordable price plus it was on sale! There's a lot of good stuff on sale.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

