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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
1 review
2 helpful votes
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No disappointments
February 9, 2019

I don't recall a time when I've been disappointed when ordering from Fashion Nova. I'm always very happy with their products. The fast deliveries make me even happier, honestly. They were never a let-down and I think it would be this way for as long as they exist.

Date of experience: February 8, 2019
California
1 review
2 helpful votes
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Size availability
February 9, 2019

Fashion Nova is really inclusive because they make their outfits available for larger women like me. Your fashion desires should not be limited just because branded companies have limited views on beauty. Fashion nova is plus-size-friendly.

Date of experience: February 8, 2019
District of Columbia
1 review
2 helpful votes
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Wrap coat
February 9, 2019

The wrap coat I ordred from Fashion Nova looks just as great when I received it. I thought it would look a bit awkward wrapped around on me instead of the model, but it really suits me. The coat is well-tailored and it's the long-lasting kind.

Date of experience: February 8, 2019
Pennsylvania
1 review
2 helpful votes
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Proper service
February 9, 2019

FN has excellent customer service. I didn't fully understand if I placed my order right so I emailed them and they checked it out for me. They took the time to tell me that I did order correctly, and they assured me that the product I paid for will arrive on the stated date.

Date of experience: February 8, 2019
Washington
1 review
2 helpful votes
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Cheap price
February 9, 2019

When you first look at a product and the price below it, you would initially think that it's priced too expensively. You'd think differently once you actually get to hold the product in your hands. The material is always durable, it doesn't look cheap anywhere, and it looks, smells, and feels brand new meaning, it's well taken care of. Once you have the product you'd think why it was sold so cheaply.

Date of experience: February 8, 2019
Florida
1 review
2 helpful votes
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No hulk mode
February 9, 2019

I'm super impatient. I hate waiting for something that takes unnecessarily long to arrive. If I sound just like you, take my advice and shop at Fashion Nova.

Date of experience: February 8, 2019
Florida
1 review
2 helpful votes
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Oversized jackets
February 9, 2019

I love the oversized jackets they have at fashion nova. It all looks great and oversized strategically so you don't look a total bum. There's a lot of variety, too. There something that feels comfy for cold days, and there are some that can make you look badass.

Date of experience: February 8, 2019
Texas
1 review
2 helpful votes
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Beauty pageant
February 9, 2019

Our class muse backed out of the beauty pageant a few days before the competition and nobody wanted to fill in for her. I was class president and I had to go instead. I was able to get catwalk-worthy clothes on time for the pageant thanks to fashion nova.

Date of experience: February 8, 2019
Colorado
1 review
2 helpful votes
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On top
February 9, 2019

Fashion Nova has everything now fashionable clothes, great material, professional customer service, and fast deliveries. They're way ahead of the fashion competition now and I say they're at the top of their game.

Date of experience: February 8, 2019
Texas
1 review
2 helpful votes
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Learned
February 9, 2019

I don't know what occurred in the past but I heard that fashionnova didn't deliver as well or isn't as efficient as they are now. If that's true, then they really learned from it and took the customers' complaints seriously. Other shops should listen to their customers too.

Date of experience: February 8, 2019
Indiana
1 review
2 helpful votes
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Express lane
February 9, 2019

Fashion Nova always delivers my orders on time. I can't imagine why other online shops can't do the same. Does fashion nova have their own express lane? Whatever it is, I hope they keep doing what they're doing. Customers like me really appreciate it.

Date of experience: February 8, 2019
New York
1 review
2 helpful votes
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Hidden beauty
February 9, 2019

I've been wearing plain clothes and large jackets because I'm very self-conscious about my body. I took risk and ordered something different on fashionnova. I really loved how I looked in it. The fit makes it seem that my figure is perfect for that kind of outfit. I didn't know I had so much potential. It brought out the hidden beauty inside of me.

Date of experience: February 8, 2019
Illinois
1 review
2 helpful votes
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Fit for figure
February 8, 2019

FN's sizing chart is a really helpful tool and it's very accurate. The fit is absolutely critical to fashion. You can have a great figure but if the fit isn't for you, or it doesn't go on the right places, it's all for nothing. FN takes that into account because fashion is their forte.

Date of experience: February 8, 2019
Nevada
1 review
2 helpful votes
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No shame
February 8, 2019

I've always wanted to change my style and choice of clothes, so one day I ordered from Fashion Nova. I feel more confident in myself and I love how I know that I stand out because I look good. Fashion Nova can relly bring out a new person in you.

Date of experience: February 8, 2019
California
1 review
2 helpful votes
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No frustrations
February 8, 2019

I don't remember waiting too long for an order. Fashion Nova gets me my stuff exactly when I expect it. They don't make me wait forever unlike other shops where you have to wait for weeks to get a stupid blouse. They're a good shop and I'm never frustrated with their services.

Date of experience: February 8, 2019
Rhode Island
1 review
2 helpful votes
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Schedule
February 8, 2019

Fashion Nova sticks to the scheduled time of arrival. They only ever get delayed if it's seriously inevitable like a storm. They're a responsible company and they should keep this up to get more shoppers. All shoppers ask for is a shop that actually delivers on time.

Date of experience: February 8, 2019
New York
1 review
3 helpful votes
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Novababe
February 8, 2019

I ordered just one time from fashion nova and I've been hooked ever since. I've never seen myself in such a great light before. My wardrobe is almost exclusively fashion nova now and I'm proud to call myself a novababe.

Date of experience: February 8, 2019
Virginia
1 review
2 helpful votes
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Gets it right
February 8, 2019

Fashion Nova makes sure they got your order right. I have never needed to return an item because it was the wrong size or color. I have no complaints. They can be quite meticulous with customers' orders.

Date of experience: February 8, 2019
California
1 review
2 helpful votes
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Trusted
February 8, 2019

I've been online shopping for years and so far fashionnova is the only shop that hasn't misplaced any times. I always double check when receiving my orders, and usually there would be an item or two missing, but not with fashionnova.

Date of experience: February 8, 2019
Pennsylvania
1 review
2 helpful votes
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Push-up
February 8, 2019

FN's push-up bras are just perfect. They lift your breasts the right way. It's not obviously overdone and it gives a natural look of perkiness. It also doesn't hurt to put on.

Date of experience: February 8, 2019