Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fashion nova makes their products with good quality materials. The gold midi skirt is a great example. It's fit around the butt but it's thick enough that sitting down won't rip it in the middle. The material doesn't flake or fade easily either. I bought it a few months ago and it looks as gold as ever.
The burgundy waist shorts from Fashion NOVA hugs my waist just right. It holds back my belly flabs and the rest of the shorts show off my legs. They're comfortable to wear as well.
I bought the eyeshadow palette from Fashion Nova. The ones that came in nude colors. I love it so much because I use it everyday and it doesn't change my face in a bad way. It looks natural and non-clownish on my face.
I like how easy everything is on FN. I would do a few clicks, a quick payment, and Voila! I get my order. The wait feels like there's no wait at all because they never take too long to deliver. There's nothing complicated about anything.
Every customer services encounter I've had with fashionnova makes me feel satisfied every time. All my questions and concerns are addressed properly and they always give out complete answers so you would have no more questions about anything related later on.
With Fashion Nova, I don't have to worry about receiving anything late. They're always on time with their deilveries and I rely on their timeliness every time. It s always inconvenient whan a shop delivers late.
Fashion Nova has items that care for your skin. The face masks are really invigorating and your face comes out moisturized and fress as if you got a really great night's sleep and they have bath bombs that do wonders when you get in the tub.
I love the Beauty section of fashionnova because they have a lot of makeup to equip you with the right stuff to pretty you up. They have eyelash extensions, eyeshadow palettes, brow kits, lip gloss, face masks, and even blending sponges.
This company is successful with marketing but the customer service is poor. The clothes are not the greatest quality although I have found a few cute pieces. However, if you must return anything it will cost you. There is no way to call and get a hold of a Representative if there is an issue and if you email they never know the answers to any questions and send you in an endless circle. I just recently ordered something on January 31 and it is now February 14 and it has not arrived and there is no update on the status of the package! I emailed 3 times in the past few days and they don't know where the package is.
The hot tamale top from Fashion NOVA's Cardi shop can make you really sexy in instant. I wore it and I feel like I'm oozing tons of appeal just by standing in the corner. Their clothes are really something else.
I bought a really clear blue swimsuit from Fashion Nova that covers my arms fully, not just the torso. It's really effective in keeping the sun off my skin. I didn't want to get tanned or sunburnt and this was obviously a good choice for me.
I ordered a black floral bikini from Fashion Nova and I really love the colorful designs on it. They look just as great when they're wet, too. And washing them after use doesn't ruin it.
I haven't had any problems with the size of the clothes I order from fashion nova. They always fit right. The sizing chart is extremely heplful.
I have high expectations of fashionnova because all my friends tell me they have all the good stuff. They also say that fashionnova always delivers on time and it's an online shop that doesn't scam you for your money.
Fashion Nova's customer service is really good. I'm appreciative of their politeness and their promptness to respond to any query I have. They also know how to assure customers and they know how to explain things properly to the customers.
The delivery guys always arrive on time. I order other stuff from other online shops but it's fashionnova who's usually on time. When they come by I would always say, "right on schedule".
The sexy mesh robe from fashion nova has a nice effect on the wearer. You'd think that less clothes would be sexier, but wear this over your undergarments and you would look smoking hot.
I decided to buy from Fashion Nova because I didn't have time to go to the mall myself. I had a lot of training to do so I just ordered the windbreaker jacket. It turns out that it's really good and durable. I initially picked it just because it looked cute.
The biker shorts I bought from FN feel tight on my legs. It's the good kind of tight. The type that makes you feel that you can move however you want to and you'd still look sexy.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

