Fashion Nova
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Yesstyle
Snag Tights
Spiral Direct
Missguided
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Shein
Bloomchic
In The Style
Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would be good for me if you could keep things in your basket as I often have to shop and then come back to it later but I would shop with Fashionnova again. Had prompt delivery, appropriately packaged, all the items I wanted were available in the sizes we wanted and all the items were good quality.
I ordered a T shirt, when I received the T shirt it did not fit, I sent the T shirt back on Tuesday, by the following Tuesday I received the correct size and it fit perfect, thank you FN for such fantastic service and I love the T shirt.
I placed an order from fashionnova.com on 1/6/19 for a total of $262.38. I used gift cards totaling $235.64 and paid the remainder ($26.74) on my Visa Debit card. I received an email the next day which stated: "Some items in your order have been refunded Note: This can be from either customer protection or an inventory discrepancy. Total amount refunded: $31.49 USD Order Number: #******* Refund Date: 01/07/2019" I never received the refund. I emailed on 2/19/19 to inquire about the refund and was informed that I would be refunded via gift card. Fashionnova's own refund policy states: Refunds are issued to the original form of payment used on an order in the event that it is canceled." I have called the customer service phone number numerous times and have been hung up on or told someone would call me back and ultimately that because of "the system" the refund has to be in gift card only. I want to be refunded the amount I paid in cash "$26.74" and the other portion on a gift card is fine since the original form of payment is gift card/cash. If the original form is a combination and they purport to refund in the "original form of payment" it is unfair and deceptive to choose to only issue the refund in a gift card, especially when the item was not even a return, simply an item that wasn't in stock. I would have had no way to know that the item wasn't in stock and that I would have to forfeit the USD I paid for a gift card. The money was stolen from me because that part of the order was not even fulfilled and they kept my USD, even though it is clearly against their own policy. Additionally their own email plainly stated to me that I would be refunded $31.49 USD but I never was. I will never use Fashion Nova again and have filed compliants with the consumers office of the attorney general in PA, the BBB and the FTC. Hopefully someone will hold them accountable as they take advantage of more and more consumers.
My figure was boring until I put on fashionnova's body suits. It shaped me immediately and kept me looking that way no matter how I move. I look so shapely and sexy. It's such a new feeling for me. Every outfit now looks 200 times better.
The studs on both my shoes and my accessories don't come off easily and that shows that FN doesn't make thingd cheaply.The studs themselves look so stylish and badass. FN's use of studs brought studs back from oudated to trendy.
It wasn't enough for fashion nova to fix my fashion sense, they had to fix my face, too. Anyway, now I feel like a new woman. Fashion nova's clothes, makeup, and skin care really upped my game and my self-confidence.
The bodysuits they sell in fashionnova are really effective. My waist looks so slim and my tummy is finally flat. Now I look great in whatever I choose to wear.
I love fashion nova's buttlifters. Because even though I have large breasts that other women envy, I totally lack in the jeans department. The buttlifters gave me a perky, slappable $#*!. With these, I finally got the hourglass figure I wanted.
I don't ever remember waiting long for any order I've ever placed from fashion nova. They're always on time. I usually get my orders within the week, sometimes just two days later. It's amazing how fast their delivery is.
I have had no delays whatsoever with fashionnova ever since I started shopping from them a few months ago. Just for this they deserve 5 stars. Not a lot of online shops are this fast anymore.
Fashion Nova's clothes are tight and loose at just the right places to create a very flattering look. This is the effect of every clothing I buy from Fashion Nova. I don't look awkward at all in any of them, not even the high-fashion ones.
Buying from fashion nova is a great economic choice. The price of one outfit from a different shop would get you more from fashion nova. You get more from your money on here plus you're assured that you won't regret the quality.
Fahsion Nova's delivery service is top notch. I got my orders really quickly. They don't do delays and they usually only take a few days to deliver all my stuff. It's the thing I like most about them.
The shapewear from fashionnova's lingerie section really changes my look. It gives me the boost needed to look even better in their outfits. Part of being fashionable is having the right shape. I just needed a bit of help in that area.
I'm always really happy when I shop from FN. The site is easy to use, the tracking number works, nothing's overpriced, and I get all my stuff on time. Nothing makes a shopper happier than knowing they won't get scammed after using a lot of money.
Fashion Nova has better selections than other fashion brands. I've never cringed or felt disgusted by any of the pieces displayed by fashion nova. Nothing is overdone and every design is great.
I honestly believe that FN has the best fashion. They take everything into consideration design, material, color, fitting, and price. I also look and feel good whenever I wear their outfits.
If you want to get the most out of your saved-up money, it's best to shop at fashionnova. You get more than what you expected both in quantity and quality. And they don't scam you for your money. So rest assured your hard-earned money won't suddenly vanish.
Fashion Nova's items are all at a good price. Some may seem overpriced at first, but it will be clear later on once you get the item. Everything here is made of good material, and the designs are all fashionable and trendy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members