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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Maryland
1 review
1 helpful vote
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Fashion Nova's makeup is so easy to apply because they have the appropriate brushes. Also, you don't need to press hard or apply a lot of layers because the colors are bold and they stick.

Date of experience: March 15, 2019
Florida
1 review
1 helpful vote
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Luscious lips
March 15, 2019

My lips now has this natural pinkish tint on them and they're not pale and cracking like before ever since I tried FN's lip mask. I didn't even know what it was, I just told myself it's something good because it's from FN.

Date of experience: March 15, 2019
Florida
1 review
1 helpful vote
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Sized up
March 15, 2019

I was nervous and I told myself not to expect anything when I was using fashion nova's size chart after picking out clothes. I was so impressed by the accuracy once I received the clothes, they all fit great on me.

Date of experience: March 15, 2019
Kentucky
1 review
1 helpful vote
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Tropical skirt set
March 15, 2019

The tropical skirt set I ordered from Fashionnova looks really good on me. It's flowy, sexy, and the design is so mother nature-ish. I feel like a tropical goddess in this skirt set.

Date of experience: March 15, 2019
Colorado
1 review
1 helpful vote
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Material girl
March 15, 2019

FN's new section, material girl, is full of great girly clothes that are perfect for city girls who love to look chic, stylish, and isn't afraid of the spotlight at all.

Date of experience: March 15, 2019
Texas
1 review
1 helpful vote
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Shapewear short
March 15, 2019

Fashion Nova's shapewear shorts has helped me out big time. My bestfriend wanted me to wear the body-hugging dress she got me but I was too ashamed. The shapewear shorts held back fat from my tummy, waist, abdomen, and thighs.

Date of experience: March 15, 2019
Michigan
1 review
1 helpful vote
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I feel so relaxed!
March 14, 2019

I don't have to panic when knowing which clothes I should wear and which outfits go together because fashion nova is always there, preparing my next outfit or telling me which matches with which. This is the most relaxed that I could get. Phew.

Date of experience: March 14, 2019
New York
1 review
3 helpful votes
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It saved my body!
March 14, 2019

I gained a lot of weight and I had to attend a birthday party, my sister suggested Fashion nova to me and get this, I got an outfit that matches my present size but still made me look like my old self! Sometimes, the people on the party didn't even notice that I gained weight!

Date of experience: March 14, 2019
New York
1 review
1 helpful vote
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Always on hot!
March 14, 2019

I always see outfits from fashionnova on hot in magazines and sometimes, I don't bother to read the magazines and immediately order the hottest ones from fashionnova and I still got the outfit that the magazines use! Fashion Nova really works its way to the big leagues.

Date of experience: March 14, 2019
Illinois
1 review
1 helpful vote
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My dress tore right before a party and it was the kind that you knew would get you to be admired for the whole event! My friend suggested Fashion Nova and get this, a better outfit was in the site with just the same price! I took it immediately and still got the reaction that I expected!

Date of experience: March 14, 2019
Virginia
1 review
1 helpful vote
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Whenever I go on dates, different men like different women so I usually wear my outfits on our dates based on what they prefer and fashionnova always has the right outfits for me to choose from! I'm finally dating a guy who prefers my very own being and fashion sense and I thank fashionnova for that.

Date of experience: March 14, 2019
Alabama
1 review
1 helpful vote
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I used Fashion nova as my last minute site whenever an event comes up and I have no time to prepare for it and once I went to my cousin's birthday party using Fashion Nova's hottest outfits and dang was I the center of attention! Fashion nova is a must when you want to stick out of the crowd.

Date of experience: March 14, 2019
New York
1 review
1 helpful vote
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Fashionnova is so easy to use that even my grandparents are using it! Even people who aren't into sites and apps easily get through Fashion Nova and that's also the reason why I chose Fashion nova out of the other stores, it's fast, simple and easy!

Date of experience: March 14, 2019
Ireland
1 review
3 helpful votes
Follow Dimitrina M.
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It's been more than a month since I made my order and I had neither got any clothes nor my money back.
I have ordered from many online stores but never had such a bad experience. 10 days after my order has been processed I sent a message to the customer service asking about it's location, the reply was that the delivery time could reach 30 days and I should wait. A week later I sent them another two emails and they finally gave me a tracking number so I could call the delivery company. After a short talk I was told that the package was sent back to the sender, the reason was that my phone number was not provided so they couldn't reach me and FashionNova asked them to return it back. Even though I had provided my phone number and I had even subscribed for tracking messages I also contacted them many times during which time my package had arrived but they didn't even bother checking this out.
Another upsetting thing was the communication with the customer support, I had the feeling I was never understood and never felt sympathy. The mistake was theirs and not mine and they didn't even admitted it nor apologised, this is what pisses me off the most.

Update: Two months since I made my order and I neither have clothes nor my money back in my account. I've sent many emails, I even wanted to speak to their manager but I had no response to that.
I've been told that once they receive the package back they'll give me a credit of the value of the order minus the delivery fee. I sincerely don't want to order from them again after the experience that I had and after explaining this several times to them I was still getting the same answer ". Once the package is processed by the return department you will be issued a credit of the value of the order minus the delivery fee." I'm angry, upset and speechless because I've ordered online many many times and never dealt with something like this before, never felt so ignored.

Date of experience: March 14, 2019
Florida
1 review
2 helpful votes
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My husband always says that I shop too much so he would always be suspicious if I went outdoors, so Fashion Nova saved my shopaholic self! Their outfits are just the ones I always shop for at the mall! I love this site!

Date of experience: March 14, 2019
New York
1 review
1 helpful vote
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I have never seen a boring and dull outfit from Fashion Nova, even the least trending outfits look so neat and pretty! Whenever I feel like looking hot on a party or on a casual day, I always try on the clothes I got from Fashion Nova.

Date of experience: March 14, 2019
Washington
1 review
1 helpful vote
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Unlike the other online stores, fashion nova never fails to give me what I want and it always makes me excited to find more clothes! Some online stores always disappoint me and might even let me down from finding what I want, but this one really puts my hopes up! More and more scrolling

Date of experience: March 14, 2019
California
1 review
1 helpful vote
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I've never seen FN shut down or closed for maintenance and I'm scared that I'll get too addicted and it suddenly stops at least for one day! Man, Fashion nova is so addicting!

Date of experience: March 14, 2019
Illinois
1 review
2 helpful votes
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I needed tips for good outfit matches and I always can't seem to get it right, but after using Fashion nova and getting addicted to seeing all these fashionable outfits, I got a hand of mix matching outfits til I looked pretty good without Fashion Nova's help! Thank you, Sensei!

Date of experience: March 13, 2019
Iowa
1 review
2 helpful votes
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Whenever I find a cute outfit in the mall or on my favorite store, I always check on fashionnova if they have similar ones and there usually is! Fashion Nova became my favorite second option because it's cheaper and sometimes better than the outfit I wanted!

Date of experience: March 13, 2019