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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I am a fan of fashionnova's body glitter. It's fun to add to my overall look whenever I go out and it is a must when you have to be onstage for anything.
I appreciate fashion nova's shipping services because they always deliver on time as promised and they are really consistent. They also care for their packages.
Fashionnova has waist trimmers, bodysuits, and waist cinchers that are way better than corsets because they do not cause discomfort or asphyxiation. They work just as well and they are less suspicious.
Fashion Nova's delivery time is always on point. They have never let me down and I have not experienced any delays so far in my four months of being a novababe.
I once thought fashionnova only has palettes for the flashy and eccentric until I came across their nude palettes. I am so team No makeup look' so this product is great for me.
I want to thank fashion nova's employees for clearing it up for me about the misunderstandings I have about their policies. I was able to understand quickly when they explained it.
FashionNova's push up bras really gives me good cleavage and a generous boost. I look amazing in every revealing dress I wear thanks to these babies.
FN's fast shipping is what got me really hooked. I'm a loyal shopper now because it can get really addictive when an online fashion site like FN can get you your order within a few days time. No wait is great.
Reading and understanding policies can be a real hassle and customers like me just don't have the time or just can't understand it well enough so we opt to ask employees instead. I'm grateful that fashion nova's employees are competent and professional.
The briefs in fashionnova's sleepwear is excellent for when you have a bit of love handles that you really need to hide. It works really well and it doesn't look suspicious.
I am a huge fan of everything matte that fashion nova sells. I like the rich colors and the consistency of the substance. It covers everything and is really bold and vivid.
Fashionnova is a non ripoff site. The tracking number works and I am constantly assured that my order will definitely find its way in my hands soon enough.
Fashion Nova's luminous cream can do wonders for you if you just know how and where to apply them. I find it best to apply on the shoulders and on collarbones. Maybe even a bit on the cheekbones. It makes you look radiant.
I appreciate fashionnova's delivery services for their consistency in delivering my orders on time. I trust them enough to rely on them when I have some last minute shopping to do.
Im not even international, im in the united states... really never had any issues with receiving or ordering from fashion nova until now... place an order that i never received, claimed it was "lost" so refunded as a gift certificate. Lost some items i wanted in the reorder due to now they were out of stock, thinking ok, one time its ok, and spent more on top of my refund. And here we are for the 2nd time... no items, no status, nothing, and the damn customer service only responds in a genric same $#*! response wait 48 hrs. Well "Karen" i do believe 7 days after my order is definitely way more then 48 hrs. And no refund, no orders, and no answer... so $#*! ever being a customer again
I placed an order for a Bondoc Lounge set (top & bottom) and a dress. After receiving my order and reviewing their site, I emailed Fashion Nova informing them I would be returning my order. I only received the top to the Bondoc Lounge set and the dress was too small in the bust. I received a response, "Kindly note that damaged, missing and incorrect items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." My email was submitted in 5 business days. I find it inexcusable to have poor customer service and irrational return policies.
FN's customer services are commendable for being able to message back quickly despite the fact that they must have received a lot of questions and concerns from shoppers every day.
Fashion Nova's waist shapers are such a blessing. My tummy gets really bloated when I eat too much and these waist shapers can really hold it back until my tummy comes back down.
Everytime I see the label Lurella in fashionnova, the product always catches my eye. They make your lips pop with color. I tried it and it does not easily fade or get erased.
Buttlifters are exactly what I needed. Fashionnova's shapewear has everything. My butt just need a bit of a boost to look perfect in the new jeans I bought. I wanted to look my best for my first day in school.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

