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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
1 review
0 helpful votes
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Body glitter
April 29, 2019

I am a fan of fashionnova's body glitter. It's fun to add to my overall look whenever I go out and it is a must when you have to be onstage for anything.

Date of experience: April 28, 2019
Georgia
1 review
0 helpful votes
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Shipping
April 29, 2019

I appreciate fashion nova's shipping services because they always deliver on time as promised and they are really consistent. They also care for their packages.

Date of experience: April 28, 2019
Nevada
1 review
0 helpful votes
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Corsets
April 29, 2019

Fashionnova has waist trimmers, bodysuits, and waist cinchers that are way better than corsets because they do not cause discomfort or asphyxiation. They work just as well and they are less suspicious.

Date of experience: April 28, 2019
Mississippi
1 review
0 helpful votes
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Delivery time
April 27, 2019

Fashion Nova's delivery time is always on point. They have never let me down and I have not experienced any delays so far in my four months of being a novababe.

Date of experience: April 26, 2019
Washington
1 review
0 helpful votes
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Nude palettes
April 27, 2019

I once thought fashionnova only has palettes for the flashy and eccentric until I came across their nude palettes. I am so team No makeup look' so this product is great for me.

Date of experience: April 26, 2019
New Jersey
1 review
0 helpful votes
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I want to thank fashion nova's employees for clearing it up for me about the misunderstandings I have about their policies. I was able to understand quickly when they explained it.

Date of experience: April 26, 2019
Texas
1 review
0 helpful votes
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Push ups
April 27, 2019

FashionNova's push up bras really gives me good cleavage and a generous boost. I look amazing in every revealing dress I wear thanks to these babies.

Date of experience: April 26, 2019
Illinois
1 review
0 helpful votes
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Fast shipping
April 27, 2019

FN's fast shipping is what got me really hooked. I'm a loyal shopper now because it can get really addictive when an online fashion site like FN can get you your order within a few days time. No wait is great.

Date of experience: April 26, 2019
Ohio
1 review
0 helpful votes
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Policies
April 27, 2019

Reading and understanding policies can be a real hassle and customers like me just don't have the time or just can't understand it well enough so we opt to ask employees instead. I'm grateful that fashion nova's employees are competent and professional.

Date of experience: April 26, 2019
California
1 review
0 helpful votes
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Briefs
April 27, 2019

The briefs in fashionnova's sleepwear is excellent for when you have a bit of love handles that you really need to hide. It works really well and it doesn't look suspicious.

Date of experience: April 26, 2019
Maryland
1 review
0 helpful votes
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Matte
April 27, 2019

I am a huge fan of everything matte that fashion nova sells. I like the rich colors and the consistency of the substance. It covers everything and is really bold and vivid.

Date of experience: April 26, 2019
Michigan
1 review
0 helpful votes
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Tracking
April 27, 2019

Fashionnova is a non ripoff site. The tracking number works and I am constantly assured that my order will definitely find its way in my hands soon enough.

Date of experience: April 26, 2019
Georgia
1 review
0 helpful votes
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Luminating cream
April 27, 2019

Fashion Nova's luminous cream can do wonders for you if you just know how and where to apply them. I find it best to apply on the shoulders and on collarbones. Maybe even a bit on the cheekbones. It makes you look radiant.

Date of experience: April 26, 2019
Florida
1 review
0 helpful votes
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I appreciate fashionnova's delivery services for their consistency in delivering my orders on time. I trust them enough to rely on them when I have some last minute shopping to do.

Date of experience: April 26, 2019
Illinois
1 review
0 helpful votes
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Im not even international, im in the united states... really never had any issues with receiving or ordering from fashion nova until now... place an order that i never received, claimed it was "lost" so refunded as a gift certificate. Lost some items i wanted in the reorder due to now they were out of stock, thinking ok, one time its ok, and spent more on top of my refund. And here we are for the 2nd time... no items, no status, nothing, and the damn customer service only responds in a genric same $#*! response wait 48 hrs. Well "Karen" i do believe 7 days after my order is definitely way more then 48 hrs. And no refund, no orders, and no answer... so $#*! ever being a customer again

Date of experience: April 26, 2019
Florida
1 review
1 helpful vote
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I placed an order for a Bondoc Lounge set (top & bottom) and a dress. After receiving my order and reviewing their site, I emailed Fashion Nova informing them I would be returning my order. I only received the top to the Bondoc Lounge set and the dress was too small in the bust. I received a response, "Kindly note that damaged, missing and incorrect items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." My email was submitted in 5 business days. I find it inexcusable to have poor customer service and irrational return policies.

Date of experience: April 25, 2019
Connecticut
1 review
0 helpful votes
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Customer services
April 25, 2019

FN's customer services are commendable for being able to message back quickly despite the fact that they must have received a lot of questions and concerns from shoppers every day.

Date of experience: April 25, 2019
Illinois
1 review
0 helpful votes
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Waist shapers
April 25, 2019

Fashion Nova's waist shapers are such a blessing. My tummy gets really bloated when I eat too much and these waist shapers can really hold it back until my tummy comes back down.

Date of experience: April 25, 2019
New Jersey
1 review
0 helpful votes
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Lurella
April 25, 2019

Everytime I see the label Lurella in fashionnova, the product always catches my eye. They make your lips pop with color. I tried it and it does not easily fade or get erased.

Date of experience: April 25, 2019
Georgia
1 review
0 helpful votes
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Buttlifters
April 25, 2019

Buttlifters are exactly what I needed. Fashionnova's shapewear has everything. My butt just need a bit of a boost to look perfect in the new jeans I bought. I wanted to look my best for my first day in school.

Date of experience: April 25, 2019