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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Lurella lipsticks from fashionnova are the best. The consistency is smooth and it always makes your lips look so kissable. Your lips pop and the colors are so vivid.
It was great to pre-order. This was delivered as promised on my return flight. Would do this again with no hesitation
Most annoying thing is the automated email responses as soon as you submit an issue. In my case it was returns, their online return website was not working and I was directed to fill out the return slip that is included in the package. Sent two items back, brand new, never worn with tags on, only tried on. Received credit for one item only when I filled out the return slip for both items. I reached out explaining my situation and asking if they can recheck the return slip. All they could say was I had no proof meaning no proof that I sent out those shorts, no receipt, no photo of my slip or video of me packing away those items with the slip to be return (who thinks of doing that?) so to conclude they will keep my shorts that I returned along with my money. Simply because the people there can't comprehend returning 2 items only. Note to all future returns out there, better take photos and record yourself packing away items and at the post office returning your items.
The replies I get from fashion nova's customer service is always helpful and they never make me wait for a good response.
The eyeshadow palette I bought from fashionnova has great color choices and the powder does not fade easily and is easy to apply. Creasing also does not happen.
Fashion Nova's delivery service has competent staff. They were able to deliver everything I ordered on the agreed time. Not a single item was missing and everything is intact and undamaged.
With fashion nova's bamboo under eye treatment, I finally said my good byes to the heavy bags under my eyes. A few applications was all it took.
Fashionnova's customer service guided me step by step on how to purchase from this online shop and how to keep track of my order. I've had a wonderful experience.
Fashion Nova's brush set has good quality. The hair on the brushes has stayed on and in the same position. Not a single hair has fallen off as of yet in my three months of use.
FN's overnight shipping really does deliver their shipping overnight. You can count on them to come through for you. It's not a waste of money.
I don't have those pesky blackheads on my nose anymore thanks to fashionnova's nose mask. Just a few applications later and there are no blackheads anywhere to be seen.
Fashionnova's customer service takes time to explain details about your question to you. I appreciate how they want to make sure you understood it and have further questions regarding the matter.
What I like about fashion nova is that there's always something for everybody. The clothes have good variety with a good range in style.
Fashionnova's roll on glitter is a nice topper for a great blooming effect, especially when you go somewhere that has no normal lighting.
Fashion Nova is proud of its affordable fashion. It does not try to sell their quality clothes for overpriced values in hopes that they would be seen as sophisticated. Their designs and quality material speak for themselves.
My body is so bootylicious with fashionnova's buttlifters. It's so hard to get a nice $#*!. I'm working on it but for now I'll have to settle for butt lifters from FN.
FN has gotten my correct size every time I order. Their size guide is very effective and I'm glad they have that.
Skin care is an important part to looking beautiful. The easiest and simplest way is to order derma masks from fashion nova. They do the job well and all you have to do is put it on and leave it for a few minutes.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

