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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Thanks fashionnova. I just got the romper I ordered and it was a great fit. I was able to move around in it no problem. The size guide is pretty effective.
It's fun to mix and match clothes in Fashion Nova. They have quite a few suggestions and ideas in their mix and match category, but I like to have fun with their selections myself too.
It always takes FOREVER to get a response from fashion nova. Not to mention "easy returns" are bs. There is nothing easy about it. I'm practically ripping my hair out trying to get this return done! I'm most likely not going to order from here again because it's just not worth it! My first order was great and that's the only reason I've continued to order, but every order after that has been terrible, items are misleading, don't fit, horrible material. It's practically overpriced Wish. The worst part is they only refund your money for gift cards! And the customer service is not cooperative AT ALL! If your child orders an item, they don't cancel it! Select few of the items listed are nice but the customer service and overall quality are not there.
A great deal of my money always goes into clothes shopping. Ever since I started shopping at fashion nova I end up with quite a few quality clothes plus a bit of savings left.
I didn't know body chains were a thing until I browsed Fashion NOVA's accessories category. They can really transform your whole outfit and it adds a fun or sultry look depending on how you use them.
I always get the right fit for me whenever I shop from fashion nova. It's thrilling to see if the skinny jeans I bought would fit me, but I should have known that fashion nova's size guide would get me the right fit.
The selections in fashionnova's pastel collection all are pretty cute and girly. It's just my style. I feel like Barbie. The colorful choices are wonderful.
FN's pricing is good and it's advantageous for the customer. High quality clothes sold at such a price is an opportunity you shouldn't miss. It's hard to trust an online shop, but I hope my review encourages future customers.
Fashion Nova's charm bracelets all had really cute designs and I had a really hard time picking one so I bought three different kinds. Their accessories are pretty well made and they don't irritate my skin.
Fashion Nova's size chart is a simple thing but it's really effective at keeping inconveniences to a minimum. Most shops have problems regarding sizing, but not fashionnova.
I really like the charm that's seen in neutral clothes. The wearer is emphasized and not the clothes, and I like that people complement me more when I wear clothes from Fashion Nova.
I always win discounts in fashionnova's spin to win and I can use them immediately after. I was able to save so much thanks to these games.
I always win discounts in fashionnova's spin to win and I can use them immediately after. I was able to save so much thanks to these games.
It's rare for an online shop to have efficient delivery service these days. FashionNova's delivery service is always on time with my orders and I never felt like I have to wait forever.
My favorite derma mask from fashionnova is definitely their multivita derma mask. It rejuvenates my skin. My skin looks so healthy and moisturized after applying it.
Customer services usually suck, but the ones in fashion nova are doing a pretty decent job. They reply quickly, and their replies actually guide and assist you, not beating around the bush.
The highlighting palette I ordered from fashion nova has been really handy. I can match my skin depending on where I'm going and what I'm attending. Also, I can help out friends with different skin colors.
Fashionnova's delivery service is pretty great. They managed to earn my trust and loyalty because they have never disappointed me. They have maintained their timeliness every time.
I ordered a total of 9 matching sets from fashion Nova over about a week's timeframe. When I received them, all nine of the sets were missing a piece (either the top or bottom). What can I do with one piece to a set? Nothing! So what do I get to do? Pack all of them up to send back (spending MY money on shipping costs for THEIR errors) and risk not being refunded for everything because I am already aware of how unorganized their returns system is-- don't get me wrong, I've gotten some "to die for" outfits/items from them in the past, but 9 major order errors in a week? C'mon fashion Nova, get it together!
FN's hyaluronic acid face mask really helps in maintaining skin turgor. Your skin will definitely stay young longer and it will keep wrinkles at bay.
Fashionnova's customer service does not make you wait. They answered my mail and was very helpful the whole time. Quality service.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

