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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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South Carolina
1 review
0 helpful votes
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Great fit
June 7, 2019

Thanks fashionnova. I just got the romper I ordered and it was a great fit. I was able to move around in it no problem. The size guide is pretty effective.

Date of experience: June 7, 2019
Pennsylvania
1 review
0 helpful votes
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Mix and match
June 7, 2019

It's fun to mix and match clothes in Fashion Nova. They have quite a few suggestions and ideas in their mix and match category, but I like to have fun with their selections myself too.

Date of experience: June 7, 2019
Georgia
1 review
1 helpful vote
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It always takes FOREVER to get a response from fashion nova. Not to mention "easy returns" are bs. There is nothing easy about it. I'm practically ripping my hair out trying to get this return done! I'm most likely not going to order from here again because it's just not worth it! My first order was great and that's the only reason I've continued to order, but every order after that has been terrible, items are misleading, don't fit, horrible material. It's practically overpriced Wish. The worst part is they only refund your money for gift cards! And the customer service is not cooperative AT ALL! If your child orders an item, they don't cancel it! Select few of the items listed are nice but the customer service and overall quality are not there.

Date of experience: June 6, 2019
Florida
1 review
0 helpful votes
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Money
June 6, 2019

A great deal of my money always goes into clothes shopping. Ever since I started shopping at fashion nova I end up with quite a few quality clothes plus a bit of savings left.

Date of experience: June 6, 2019
North Carolina
1 review
0 helpful votes
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Body chains
June 6, 2019

I didn't know body chains were a thing until I browsed Fashion NOVA's accessories category. They can really transform your whole outfit and it adds a fun or sultry look depending on how you use them.

Date of experience: June 6, 2019
Illinois
1 review
0 helpful votes
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Right fit
June 6, 2019

I always get the right fit for me whenever I shop from fashion nova. It's thrilling to see if the skinny jeans I bought would fit me, but I should have known that fashion nova's size guide would get me the right fit.

Date of experience: June 6, 2019
New York
1 review
0 helpful votes
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Pastel
June 6, 2019

The selections in fashionnova's pastel collection all are pretty cute and girly. It's just my style. I feel like Barbie. The colorful choices are wonderful.

Date of experience: June 6, 2019
Massachusetts
1 review
0 helpful votes
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Pricing
June 6, 2019

FN's pricing is good and it's advantageous for the customer. High quality clothes sold at such a price is an opportunity you shouldn't miss. It's hard to trust an online shop, but I hope my review encourages future customers.

Date of experience: June 6, 2019
Michigan
1 review
0 helpful votes
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Charm bracelets
June 6, 2019

Fashion Nova's charm bracelets all had really cute designs and I had a really hard time picking one so I bought three different kinds. Their accessories are pretty well made and they don't irritate my skin.

Date of experience: June 5, 2019
North Carolina
1 review
0 helpful votes
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Size chart
June 6, 2019

Fashion Nova's size chart is a simple thing but it's really effective at keeping inconveniences to a minimum. Most shops have problems regarding sizing, but not fashionnova.

Date of experience: June 5, 2019
New Jersey
1 review
0 helpful votes
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Neutral
June 6, 2019
Updated review

I really like the charm that's seen in neutral clothes. The wearer is emphasized and not the clothes, and I like that people complement me more when I wear clothes from Fashion Nova.

Date of experience: June 5, 2019

Winning discounts
June 6, 2019
Previous review

I always win discounts in fashionnova's spin to win and I can use them immediately after. I was able to save so much thanks to these games.

Date of experience: June 5, 2019
Indiana
1 review
0 helpful votes
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Winning discounts
June 5, 2019

I always win discounts in fashionnova's spin to win and I can use them immediately after. I was able to save so much thanks to these games.

Date of experience: June 5, 2019
Texas
1 review
0 helpful votes
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It's rare for an online shop to have efficient delivery service these days. FashionNova's delivery service is always on time with my orders and I never felt like I have to wait forever.

Date of experience: June 5, 2019
New York
1 review
0 helpful votes
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My favorite derma mask from fashionnova is definitely their multivita derma mask. It rejuvenates my skin. My skin looks so healthy and moisturized after applying it.

Date of experience: June 5, 2019
Maryland
1 review
0 helpful votes
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Customer services
June 5, 2019

Customer services usually suck, but the ones in fashion nova are doing a pretty decent job. They reply quickly, and their replies actually guide and assist you, not beating around the bush.

Date of experience: June 5, 2019
Virginia
1 review
0 helpful votes
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The highlighting palette I ordered from fashion nova has been really handy. I can match my skin depending on where I'm going and what I'm attending. Also, I can help out friends with different skin colors.

Date of experience: June 5, 2019
New Jersey
1 review
0 helpful votes
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Fashionnova's delivery service is pretty great. They managed to earn my trust and loyalty because they have never disappointed me. They have maintained their timeliness every time.

Date of experience: June 5, 2019
Georgia
1 review
0 helpful votes
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I ordered a total of 9 matching sets from fashion Nova over about a week's timeframe. When I received them, all nine of the sets were missing a piece (either the top or bottom). What can I do with one piece to a set? Nothing! So what do I get to do? Pack all of them up to send back (spending MY money on shipping costs for THEIR errors) and risk not being refunded for everything because I am already aware of how unorganized their returns system is-- don't get me wrong, I've gotten some "to die for" outfits/items from them in the past, but 9 major order errors in a week? C'mon fashion Nova, get it together!

Date of experience: June 5, 2019
Maryland
1 review
0 helpful votes
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Hyaluronic acid
June 5, 2019

FN's hyaluronic acid face mask really helps in maintaining skin turgor. Your skin will definitely stay young longer and it will keep wrinkles at bay.

Date of experience: June 5, 2019
Indiana
1 review
0 helpful votes
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Answers mail
June 5, 2019

Fashionnova's customer service does not make you wait. They answered my mail and was very helpful the whole time. Quality service.

Date of experience: June 5, 2019