Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Ordered 3 items and a problem with each of them: 1) Wrong colour sneakers sent - apparently unable to send out correct colour, as the mistake was in the description on the wedsite. H2) First coat ordered never arrived, as their distributor no longer held stock of the coat. 3) second coat ordered arrived damaged.
Customer services seem disinterested, and a manager is never available. Still waiting refund for one expensive item, even though the partner took receipt of the item 2 days ago.
It took only 2 days and my order came. Perfect package, and everything in perfect condition. I am so happy! Thanks so much :)
Knock on here if you want the best fashion item. Farfetch has everything. And if you want something different from others, don't hesitate to choose here. You'll never regret it.
Not only it took almost a week, but also the wrong size
My order was Size 46 and I received size 42, I have a wedding after 3 days and I was depending on wearing the skirt I ordered. Am really disappointed
Dear Hana,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Just curious as to why shipping is $10 on checkout but as soon as I put in my 10% off first order promo code the shipping price jumps to $30? I then remove the promo code and shipping is back to $10. What exactly are you trying to pull Farfetch?
Not a good start for a potential customer. I didn't even get passed checkout to realise that you are SCAMMERS.
Dear Elena,
Thank you very much for taking the time to provide us with your feedback. We're so sorry to hear that you experienced issues with our promotional code and we're always more than happy to look into any technical issues.
Unfortunately, no contact information was provided in your review, so we'll be sending you a private message that you can reply to at your earliest convenience. Our customer service team is also available 7 days a week to assist our customers with any issues. If you would like to contact them directly, please send an email to [email protected].
Again, we sincerely apologize for any inconvenience this issue may have caused. We would love to have the opportunity to assist you and we look forward to hearing from you.
Warm Regards,
Farfetch
Ordered Coach bag on Tuesday in Ireland - delivered on Friday from Italy. UPS tracker service excellent.
This was my second time to use Farfetch. Coach bag perfect and got it at a great discount. Will use Farfetch again.
I don't know why my order was cancelled, I called farfetched and they said this is their security checking and i need to provide ID and picture of my bank card for verification, also I checked with my credit card company, they don't even have such a request.
So disappoint with their service!
Dear Ste,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced payment issues with your recent order.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The customer service answer me direct, I got the confirm mail directly and sent package the day after, however UPS resheduled at 19.00 after I took the day off waiting at home the whole day and got the status on UPS that my package was rescheduled, information unavailable. 2 days after, I sent messages to both UPS and farfetch and farfetch customer service helped me about it. Recommend to buy but choose DHL if it's possible,
Your heart sinks when something from Farfetch doesn't work but their customer service is second to none. No drama just brilliant
WHAT A JOKE OF A COMPANY AVOID AVOID AVOID I WOULD NEVER GO BACK TO THESE LOT EVEN IF THEY GAVE ME EVERYTHING FOR FREE ABSOLUTE SHOCKING SERVICE BEEN WAITING 2 WEEKS NOW FOR A ITEM NOW THEY ASKING FOR ME ID AND PICTURE OF MY BANK CARD FOR NO REASON AVOID PEOPLE AVOID THEY HAVE £1200 OF MINE ON HOLD!
Dear Muhammad,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that your order was not processed in a timely manner.
As your feedback did not provide order details, we will be sending you a private message to address this issue. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Farfetch often has that hard to locate item. Prompt tracking updates, efficient delivery. Item is always as expected. I did have to do one return that went process went smoothly. DHL was at my door on the day, and within my timeframe. Again, tracking was provided and my refund was timely.
Also, I am in the USA, so your experience may vary due to your country and taxes, import duties etc.
I used to be happy with Farfetch and have actually bought a lot there, but the minute something went wrong with an item, they refused to take responsibility.
My expensive Chloe sandals broke the second time I wore them and could not be fixed to a level that was sustainable, so they tried everything they could to shift responsibility onto their suppliers.
It has taken countless emails and "threats" to get them to issue a refund. And also a lot of weird/disorganised communication from their customer service. It happened in the summer and we now have april! I also spend money on two repairs and asked if they would refund that, they said they would look into it, but they never replied.
I recommend people to stay clear of this place at any cost! They don't seem to follow standard consumer protection laws.
Dear Liv,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with the service you received from our team.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
It's fast, cool, very good! It looks like I had seen it on the Web. But it is not in the country but in other countries. Where I was giving up before, I was able to satisfy thanks to you participating in the service I would like to write to you very much.
Thanks.
Ordered t-shirt. Received wrong size. Was disappointed. I've wrote but received no answer. Happy Easter!
Dear Nicole,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your order didn't arrive as expected.
We will be sending you a private message immediately so that we can address any unresolved issues. Please feel free to respond at your earliest convenience. Again, we sincerely apologize for any inconvenience caused by this error and we look forward to assisting you.
Warm Regards,
Farfetch
I purchased Saint Laurent polo shirt medium bordeux color, to my surprise when I openned the package it was Prada polo shirt with the same size and color. As much as I wanted to return it for an exchange I cannot do it because the item was taxed U. S $105.00 something equivalent to Philippine Peso 5,541.80 to be exact.
I emailed farfetch regarding the mistaje done by their third party merchant. But only a return item and purchase again the right designer brand polo shirt this time to be taxed again twice, even if I'm willing to pay for the full price of the item.
Now, I'm paying the mistake of their merchant. Where is the justice here.
Can you blame me for being harsh and rude if wrong or unwanted item was shipped?!
As a businessman we should know how to accept our mistake and compensate our valued clients as they are the critical purchasers of us. As much as we can please them in order to keep them within us.
I did not even ask for any free shipping nor soecial discount code. All I ask was just to declare under value on the official so that I won't be taxed. This is just a simple request from their valued purchaser for almost one year.
I'm very disappointed with the service if farfetch. Instead of their service getting better, it's becoming worse.
Dear Baron,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order didn't arrive as expected.
We will be sending you a private message that you may reply to at your earliest convenience. If you prefer to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I am never ordering from here ever again. Still waiting over a week for a refund that shows received and signed for by Farfetch. They keep giving me the run around about it all. If I dont get the refund by Friday Im calling BBB. This happened to me before and I gave them another chance but no more. People shop elsewhere. I got a prompt refund from MONNIER Frères. I recommend them over Farfetch.
Dear Tami,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Very efficient and smooth handling, thank you. Easy to make a change of the delivery address which was also handled in an efficient and customer friendly manner.
The service far surpasses my expectations. I ordered a pair of shoes from our local city department store, and theyve still not arrived. Your service puts them to shame. Thanks so much.
The shoes that I get from you, are smaller than I have ordered for 3 sizes.
There was last pair of this sneakers when I was confirming the order, how does it happened that you send to me smaller
Dear Avtandil,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tracey,
Thank you very much for taking the time to provide us with your feedback. We're so sorry to hear that you were dissatisfied with the recent service you received. All orders should arrive correctly and safely to our customers, so we sincerely apologize for any oversights.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch