Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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This black patent (polyurethane) jacket with a faux fur leopard collar is a one of a kind jacket. I've been looking for a unique black dressy jacket and this is the most stylish of all I've considered. It will look good with both casual and dressy clothes.
Ordinato il pomeriggio e il giorno dopo ho ricevuto il pacco! Ho ordinato un paio di golden goose e sono arrivate perfette, sicuramente farò altri acquisti.
The support was ABSOLUTELY horrible. I ordered an item. On the arrival date, nothing came in. I, the customer, had to call and check in and ask why my item had not arrived. They had to go check with the company that held the item and finally figured out the company did not have the item. None of this was figured out until I contacted FarFetch. I was promised to get an update the following day and, at the end of the business day, I did not receive any phone calls. Overall, this was a horrible experience. The 10% off does not help with anything.
Never have had any problems with them to accept item back or refuse to admit if there are any issues.
Elegant stuff, amazing price and very fast delivery, I'm in love with site. This is my second time order from farfetch and I'd recommend it for everyone. I'd never write a review at any site expect farfetch.
The service is excellent and the customer service actually replied to me regarding my concern. The shipping is fast there is a huge selection available to choose from. However, i just wish you had a gift wrapping option with a personalized gift card.
I would really like if on one order you dont charge shipping from every item separately. And please do not ship with UPS, they are already second time late with my package. DHL is so much better option since we pay shipping. Otherwise I am very satisfied with Farfetch.
I was really pleased with all aspects of the service. The communication from Farfetch was great and my purchase arrived in excellent condition! Thank you.
NO ASSISTANCE ON DAMAGED ITEMS. Sunglasses (over 500) had issues with polarized layer on lenses scratching super easily 6 months after I bought it. Polarized layer was coming off just by cleaning with cloth.
It was a product issue/ defect.
Farfetch blamed me for it without giving a chance to analyse the sunglasses to get to a proper conclusion. After insisting with them they said they contacted the brand and the brand the conclusion was the same.
At the same time I contact them I contact the brand directly (in LA, USA)(I live in Europe) and they accepted to solve the problem and get the lenses exchanged.
Do not expect any assistance on your purchases from Farfetch.
Absolutely terrible!
Dear Filipe,
Thank you so much for sharing your feedback regarding your recent Farfetch order. We're sorry to hear that the quality of your purchase and the service you received did not meet your expectations. While we're happy to hear that this matter is being resolved, we apologize for not giving you the assistance you needed. We'll be sure to use your feedback to improve our services.
If you have any other unresolved issues and would like us to investigate, please send us an email at [email protected] and reference this review.
Warm Regards,
Farfetch
Amazing package, got it the day after order placement, I will buy from them again 1000% sure.
Highly recommended!
The site is easy to handle, fast delivery, correct. No complains. It would be useful to put mesures on the photographs because I thought that my vest would be longer.
I've ordered numerous luxury items from Farfetch and have found that their overall shopping experience to be fantastic.
Inventory is always being updated, and the shopping and shipping process are done with relative ease. The ability to filter based on your specific preferences is great!
Items ship in a timely manner from boutiques in Europe through DHL and have come as described! Thanks Farfetch your my go to for high end luxury designer brands!
I just received today a dsquared t shirt that seemed too big for the size i ordered wich was large. Behind the neck, the size says L but the other tag wich is inside close to the ribs, it says XXL! So, either its fake, wich is completely illegal and unacceptable or i really dont know what happens with this company. Very dissapointing, i feel scammed. I m sure they will reply me with their robot messages: we are very sorry blah blah blah, the experience you describe does not reflect our luxury blah blah blah. Never again. I will write my first and only experience with them everywhere i can on the internet. Order number: INT*******
Dear Ilias,
Thank you so much for sharing your feedback on your first Farfetch experience. We're so sorry to see that the item you purchased seems to be faulty, especially considering that this is your first purchase. We thank you for reaching out to our customer service team immediately and giving us the opportunity to resolve this issue for you. We appreciate your patience and understanding and will be sure to reach out to you as soon as possible. If you need an immediate answer to any questions, please call our customer service team at +44 (0) 20 3962 2362 or +1 646-791-3768.
Warm Regards,
Farfetch
Your website and app are both easy to navigate with many filter options when wanting to refine a search.
The delivery is always quick!
Easy to shop and find what you looking for, in Farfetch very fast delivery
I always shop with Farfetch
Terrible experience.
I get wrong shoes
I order hi star and i get ball star.
The farfetch is so unprofesional!
Dear Barbara,
Thank you so much for sharing your feedback regarding your recent Farfetch experience. We're so disappointed to hear that your order wasn't processed correctly and we sincerely apologize for the oversight. Please send an email to [email protected] if you have not already so we can resolve this issue as quickly as possible. You can also speak to our team directly by calling +44 (0) 20 3962 2362 or +1 646-791-3768.
Warm Regards,
Farfetch
My order arrived earlier than expected. Always a pleasure ordering from Farfetch. Quick and easy process. I just wish they would have more stocks or restock if a particular item runs out.
Farfetch delivered a wrong size of my order, please let it contact me asap. My email is *******@gmail.com. By the way, DHL has high efficiency on delivery.
Dear Jie,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that your order did not arrive as expected. We see that our Customer Service team has assisted you but if you need any more help, you may contact us directly at [email protected].
Warm Regards,
Farfetch
The packaging as compared to other online shopping is below average! Perhaps a better gift wrap would be great.
Dear Danny,
Thank you very much for sharing your feedback. Packaging and presentation are important parts of the luxury shopping experience and Farfetch is always looking to improve our services for our customers. If you have additional feedback or any questions you would like answered, please contact us by sending an email to [email protected].
Warm Regards,
Farfetch
I love farfetched and buy something several times a month but this time there was a mistake And I'd love to get it corrected. Thank you
Dear Jane,
Thank you so much for sharing your feedback regarding your recent Farfetch experience. Have you contacted our customer service team for assistance? Please send an email to [email protected] if you have not reached out already. You can also speak to our team directly by calling +44 (0) 20 3962 2362 or +1 646-791-3768.
Warm Regards,
Farfetch
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marina,
Thank you for sharing your feedback regarding your recent Farfetch shopping experience. We're so sorry to hear that you had issues with the delivery of your order that you were not previously notified of. We sincerely apologize for not providing you with the assistance you needed and we'll be sure to use your feedback to improve our services. If you would like for our team to review your case in greater detail, please send an email to [email protected] and reference this review.
Warm Regards,
Farfetch