Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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I ordered a wallet for my partner it was supposed to be delivered on Monday, then on Tuesday, Friday, and Monday again. Each day you need to wait for them at home, they never came and instead I got an email to say I'm not at home. I got their emails at home.
Farfetch was very nice, we're sorry and we're really sorry etc. But their solution was for me to go to the UPS station and pick it up, I of course refused.
The compensation they offered, we'll be prepared, 10 euros!
I will never use their website again. Horrible experience and lame customer service.
I've been using Farfetch for a couple years now and have had only great experiences. I've done maybe 10 orders... they are quick and easy. Returns are simple, with no questions asked... real boutique experience. Thanks
Got the order in a few days earlier than described after the order. Well wrapped. Perfect product as described. I'm 100% impressed with the seller. Will certainly refer friends and business associates. Thanks a bunch.
It would appear that ordinary customer service does not apply to this company, a Marc Jacobs handbag was purchased, the zip broke after three uses and they will neither replace or refund the bag after 6 months of emails and photos going back and forth. Stay well clear.
Have made a few purchases from Farfetch. I always shop at Farfetch when I couldn't get a specific bag in store. Item is well packed and in excellent condition no matter where it is shipped from. Love the Rubaiyat packaging for my recent purchase from Saudi Arabia.
The package arrived on time,, i love the packaging it was as a gift with the small beautiful details,, LOVE THIS SITE,, it's my first order but not least for sure.
Very fast shipping from Italy! Thoughtfully wrapped and carefully packaged. It was great! I don't know how their prices are so amazing!
First, it is very fast delivery and the item is super cool model, material is good quality, beautiful color.
Your delivery will get late to you for sure. Add 5-7 days to the date they'll give you once you first order.
This was my second experience shopping with Farfetch. I am beyond thrilled with my items! They were brand new in beautiful packaging, the shipping was amazingly fast and the custom service was so friendly and helpful. I will for sure be checking back when I make my next luxury purchase as I would much rather buy from Farfetch then any other company. Thank you for my flawless transactions you have a customer for life!
Perfect experience, I have received my orders very quickly, Good item selection easy to buy everything is perfect
Don't buy anything here, it is a waste of money. The products are probably fake, because the quality is so bad. The rhinestones of a €487 shirt fell off after wearing it TWICE. I've seen AliExpress products that were better quality.
I sent a return of some jewelry worth $350 to a UK merchant and it somehow arrived without anything in the box (so the merchant says). I've had strange things happen with returns a couple of times before, like a random product being returned that was not what I sent for example, and have always been refunded anyway. Not with Farfetch! They "investigated" my case, asked me for "evidence" that I shipped the product in the package (what would that even be?), and eventually told me that their investigation concluded and they would not refund me. My best guess is that DHL stole the product - it was jewelry so very lightweight and the driver knew what it was per Farfetch's own policy of checking that the product is in the package with DHL. Farfetch is the one with the DHL contract and the one responsible for the product between transit, so you'd think they would take responsibility for the loss. No. Additionally, since Farfetch is the actual account owner with DHL only they can open a claim, I can not, and they have refused to do so. Their customer service team has only stonewalled me, refusing to answer basic questions or provide any sort of detail whatsoever. I've filed a dispute with my credit card company which will hopefully go through. If not I'll file with the BBB and likely have to eat the $350 loss. I was beyond shocked by Farfetch's customer service, especially towards a prior customer, and will never shop with Farfetch again. I'd be wary if you are ordering anything that you might need to return. Even if you have the DHL driver "check" your package like Farfetch instructs you to, that apparently provides no evidence that you actually sent the product. If the DHL driver or the merchant is unscrupulous, as far as Farfetch is concerned you are SOL.
Do not buy from this company it is a scam. They will take your money and not deliver your items scam
Fast delivery very happy with my purchase. Thank you! It was much faster than I expected.
Yohji Yamato hat day s perfectly fits my head and very satisfied with my purchase.
I did not get my order after paying €2000. Ups says it is deliverd but i never received it. Farfetch just closed the case and told me they cant do anything about it. Stolen my money!
Fast delivery - excellent costumer service - Thank you - really enjoyed my purchase - exactly same as image
The shippment should arrive on 30 September- 1 October but recieved on 5 October. I think its DHL problem as i called them many times.
I ordered Masion Margiela ring for hubby birthday. The ring beautiful, but the packing so bad. The ring box was old with scratch n sticky tape place on it, ruined the value n the shape of the ring specially when you buy it as a gift. Wanted to see an elegant wrapping for such brand n occasion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members