FarfetchReviews 1,822

These guys are fraudsters, avoid at all costs.

I cannot comment on the quality of their products, but the review is based on my experience dealing with their support and finance team.

Last week I had my bank card details stollen and a few orders were made on the FarFetch site using it (three orders, made using PayPal, within a 10 minutes timeframe, for about £550 in total). I called their support the next morning, explained the situation and provided all the details I was asked for, hoping they will be able to identify the fraudulent transactions and cancel/refund them. Contrary to that, I was being ignored and put on hold for a few days, and finally when they have confirmed that the fraudulent transactions were identified in their system (5 days after I reported them), they are stating that they cannot block them and refund the payments as the orders were already dispatched.

I am initiating a chargeback request with them now (and my bank is telling me it's 99% sure we will win the disputes), but that's a totally unacceptable customer service, and I will never buy something from them.

I never write reviews but I feel the need to write my experience with Farfetch so others are aware. I was sent the wrong color of the an I purchased. I returned the item and re-ordered the same item with the hopes that it would be the right color. I received an order confirmation. I was told by the customer rep that they would ensure that I was delivered the right item the next time around. I never received the item. Instead I had to contact them to ask where my item was only to be told that it is now out of stock. I was told I need to wait up to 14 days to receive my refund and offered no alternative. I called, and I spoke to Kat who was extremely rude and condescending. I have purchased over the years high end quality clothing and have never encountered such rudeness and unprofessionalism. I was 'told' my item was not confirmed as they have up to 48 hours to confirm; however, I never received an email after 48 hours indicating that the item was no longer available yet the money was taken out of my bank account. Be aware!

This was my first purchase with Farfetch and definitely would be the last time forever! That was totally a nightmare! The delivery speed was quick; HOWEVER, the product arrived in a piece of rubbish!
1.The express post parcel box was not sealed properly; anyone can just open it and my more than AUD 1,000 Chloe handbag was just sit in this unsecured box.
2.My item just sat in the box barely with the thinnest wrapping paper in the whole world and not even to mention that the wrapping paper was ALL WET, BROKEN AND full of orangish and yellowish stains!
3.The Chloe cotton "storage bag" was the same $#*! condition; completely WET and FULL of color stains!
4.The metal parts on the handbag were all aired and just like a pre-owned OLD item! Even the handbag was also a bit wet, probably because of the moist from the wrapping paper and the cotton bag which were used to wrapping the handbag.
I could not believe this at all when I opened the parcel once it was delivered. I thought Farfetch was an online store that sells brand products but the experience and their products were even worse than buying a bag from a non-branded store! I even doubted if that is a real Chloe handbag or a fake one! The only thing that I appreciated was their customer service on the phone. At least they responded quickly and agreed to do a return and full refund (processing). Will not shop on their website forever and will discourage my friends to shop there too! Completely disaster! Photos attached! Should have checked their reviews before my purchase! Everyone just stay away from this online store. Horrible!

Hi,

I ordered JW Anderson shoes from farfetch since 11/17/20 and today is 11/30/20 the order still preparing and NOT ship out yet. I called customer service and received very useless information. I asked him to speak with supervisor and he said supervisor is busy right now and the supervisor cannot call me back. I asked about the estimate wait time until the investigation team will contact me back, he said he cant tell cuz he doesnt want to lie.? What! I do not recemment farfetch website. It has bad customer service. I ordered 3 shoes from ssense website and I received it in 3 days.