Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
FareDepot Reviews Summary
FareDepot has 269 customer reviews and ranks 35th in the Travel Search Engine category. Common review topics include customer service, credit card, fare depot.
FareDepot.com happens to be one of the leading travel website with its excellent service offerings. From great ticket pricing to supportive customer care assistance, the website offers it all.
FareDepot.com has a proactive customer support help desk. They are present to help you round the clock and the professionals are expert and trained to offer their best service.
Whether it’s a query about a flight details, fares, packages or complaint for refund for a wrong transaction that happened by chance, FareDepot.com has very helpful customer care professionals that always at your help. The team is excellent and professional.
FareDepot.com has always provided me with the cheap tickets and best holiday package deals. This apart the ticket booking formalities are simple and website can be easily navigated.
I was booking my ticket through FareDepot.com, while I have entered all my information and was about to click the submit button, my net got disconnected. When again I logged in, the price of the ticket went high. I dint know what to do. Then I called the customer service number which was answered by Cathy, a very helpful lady who guided me and even gave me the same rate.
I had to book a ticket for my Boss accompanied by one of our prestigious client from Japan for a business meeting in Paris. It was very simple to book the tickets.
FareDepot.com other than amazing ticket prices provides best customer service and the website canbe navigated smoothly. I have faced no issues with this website.
I have a fascination to visit European countries and always look for scopes to save on my tickets. With FareDepot.com I have the option of selecting cheap air tickets to European destination always. Thank you FareDepot.
On an emergency I had to book a ticket to Turkey but was not getting any. Faredepot was the only site which saved me and booked my ticket easily. Thank you.
For me FareDepot.com is the best website that I have come across. It provides cheap tickets and amazing holiday deals. The customer care service team too is very helpful.
I have just started my travel to European countries. I travel frequently and need cheap air tickets. I can completely count on FareDepot.com as it offers cheap air fares for all the European countries. I am so thankful to this website.
Whenever I wanted to purchase tickets within by budget range I can safely count on FareDepot.com. The website offers me the best deals every time.
Since I was visiting FareDepot.com for the first time, I had a couple of questions that I wanted to sort before proceeding with the online booking. I called up the customer care department and a lady named Liza attended my call and helped me out. I was happy with the co-operation she showed me.
It was very quick to booking the ticket. I am impressed with the site. Well done FareDepot.com!
This is a fraud company which attracts you showing cheap prices and traps you if by any chance you need to reschedule your trip. Worst experience which made me decide never to go with these greedy lesser known sites (with zero customer ethics and dump customer service) even if they offer lower prices.
On Aug 4th 2014, I purchased two air tickets in Etihad airlines through faredepot for me and my wife to fly from LA to Trivandrum and back. The journey was planned on December and due to some unforeseen events, I had to postpone the trip by a week. I approached Faredepot first to get this rescheduled, but they quoted a change fee+ penalty that was more that a fresh ticket's to-and-fro flight charges available for Etihad at the same time. This was completely unacceptable to me and I checked with them what would be my refund if I cancel the tickets. They informed that I would have zero refund if I cancel this! They were mentioning that the money has gone to Etihad and not to them and to contact Etihad for any refund request. When I called up Etihad, they told that since I booked through faredepot, they are helpless and I have to go through faredepot to get any refund.
Whole of Nov 2014, I have been in discussion with their customer service to figure out a solution. Two instances worth mentioning here. At one point, I asked the customer care rep to escalate the call and place me in call with a customer service manager. He was reluctant. I told that I am not going to disconnect the call unless I get to speak with a higher official. They muted my line and I was on hold for 20 mins and finally they disconnected the call. Initially when I asked them if they could change just one person's departure date, they told that it is not possible. But after two weeks when I was getting frustrated (and by that time the ticket cost got higher) they told that they can do it and denied it completely that they told it the other way initially.
Their excuse is that the contract is between the payer and airlines and they cannot do much on this. This is when, you find plenty of local agents who helps the customer during unforeseen changes/delays. I lost almost $1500 with them and I am hell ashamed to have been fooled by them.
My mother who is in her 70's was not comfortable to fly. I tried to ensure that I would take her for the family trip comfortably. So I shared my problem with Kevin from FareDepot, who understood every bit of my problem and did all the necessity to make my mother's travel a comfortable one. My mother was extremely satisfied with all that was done for her and now she feels like travelling through
FareDepot.com. Thank you FareDepot.com for making my family vacation complete.
FareDepot.com has a very good customer service and excellent follow up. I will always come back to them for all my travel trips.
If you want to travel in a budget-friendly way, then FareDepot.com can be your ideal guide! Go browse the website and get cheap tickets and attractive holiday packages of your choice.
It’s rare to find a travel website that always has a great travel package deal along with cheap tickets. FareDepot.com offered me the same all year round. Thank you for the offer & the deal I was looking for.
I could not understand the ticket booking process in FareDepot.com, as I was getting my tickets done online for the first time. I called in the customer care department and someone name Cathy attended my call and explained the process to me. The website has an ace and supportive customer care team.
Hi Terry,
We are so happy to hear you had a great trip while booking through FareDepot. We are glad we were able to provide you with great fares and a fantastic experience that you are satisfied with! Thank you for the kind words!
Sincerely,
The FareDepot Customer Service Team