FareDepot

Wow. WOW. We bought flights to Buenos Aires back in January for this June, and when we went to the airport the flight had left five hours earlier! We were never informed! The airline told us it was because the company we bought through, FAREDEPOT, never informed us of the change. On the website under our booking, it still shows the incorrect flight time. When I called to talk to customer service, I was told that they could only refund us with a gift card to Fare Depot, which I, of course, became very irritated about, as we want a refund of the original payment since this was their mistake. The customer service representative became belligerent when I wasn't a "good little girl" on the phone. He was unable and unwilling to deal with my frustration over the situation, and threatened to cancel my booking, and told me he was going to cut the call. I asked to speak to a manager, he refused. He told me they were all busy and hung up on me. NEVER USE THIS PIECE OF CRAP COMPANY, unless you like having a headache, a canceled flight, and an empty wallet.

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They overcharge for services that should be free in the first place and their policy is very shady! All I needed to cancel my ticket and they told me it was not refundable. I had JetBlue and an employee from Fare Depot on the phone. JetBlue said that yes you can refund the ticket. But the employee told them NO! The JetBlue rep was shocked and said I have never heard of this happening. The whole experience has been really frustrating as you can imagine. Please stay away from this company. They should be shut down!

This travel company is the worse travel agency I have ever done business with! Their customer service sucks! They over charge for services that should be free in the first place and their policy is very shady! All I needed was a simply name correction on my airline ticket and their fee to do it so was almost the value I originally paid for the ticket. After a lot e-mail exchange and some time talking on the phone, with someone who was probably an outsource employee who I could hardly understand, I decided to cancel the reservation since I wasn't going to be able to use it anyway due to the name problem. They said the tickets were not refundable and to top it off they charged me for the booking cancelation on top of what I already paid for the ticket. The whole experience has been really frustrating as you can imagine. Please stay away from this company!

Worst customer service. They did not inform me about the cancelled flight. Once I informed them 2 days before the flight, Then I was told they will get back to me in couple hours, then next day. Then I gave them time for one whole day but no response. I called them back after enough of waiting. They put me on hold for 25 minutes. I posted a review in the mean time then it seems like they were worried so much about review. They supposedly rebooked me on a flight after 1.5 hours on call. On the day of my flight I found out that the original flight I am not on the original flight but was booked on a flight 4 hours later. It's such a mess not worth booking with them

Booked a flight to Europe on FareDepot. As with most sites, I thought after checkout I'd be all set. I was wrong. First got email asking for me to fill out a credit card authorization form before they could process my eticket, after I had already provided them with payment information at checkout. Once I hit checkout, I should rest assured that my ticket is being processed but that was not the case.

After filling out the credit card authorization form, I then receive a call about 40 minutes later telling me that they cannot process my eticket because the price has gone up, and that I need to provide approval for price increase. At this point, it all feels like joke. Booking a flight should not be this hard and this much of a hassle. Out of frustration, and just wanting to get my tickets already I agree to the increase in fare ($150 extra), which has to be done through another email they send. I was told once I reply to this email, they will process my order, and I should get my eticket with 30-40 mins.

This was 2 hours ago. I still not have received my etickets. Stay away from this company if you want to avoid a headache. Booking on this site is a Hassle. Awful.

I bought a round trip ticket to London from Austin. The fare was $512. I used a credit card. After 6 hours, an email came from the credit card company that the payment was cancelled because it was suspicious. Then I called to the credit card company and they said the purchase was $*******. They declined because it was out of the limit. Now what happened if it would be within the credit limit or I if I would buy with a debit card?

I've booked with faredepot this morning, and received my booking confirmation and itinerary. I called my family and arranged everything for holidays. After 5,6 hours faredepot send me email requesting me to pay additional $150 for some other flight, because they dont have seats on my flight. Thats not my problem and its up to them to find me some other flight for same price. That's not how you treat your customers and do business

I have booked a flight from SFO to KUL, Dec 31 few minutes ago. But the website didnt state whether i booked successfully. You know nothing even after you paid. This raises my concern whether it is scam.
It show AGENCY CONFIRMATION #: FD-4WZMYEG
But it is blank for CHINA EASTERN AIRLINES CONFIRMATION #:

Also, in the email, it said that we may require Authorization Form to secure payment, which i really do not think this is reasonable. It remind me of booking another flight via ExploreTrip, and fortunately, I success to cancel the booking, and do not submit the form as well, and my money not gone! I appreciate if FareDepot could do the same as ExploreTrip!

I REALLY DO NOT WANT IT TO BE SCAM PLSSSSS
IS THERE A WAY FOR ME TO CANCEL IT RIGHT NOW AND GET BACK MY FULL REFUND

I booked tickets for Nairobi, got my confirmation than they cancelled the booking without providing a reason. I called them to enquire and they told me that they had called me and spoke with my (which is a total lie) telling me the ticket price had increased after reservation and before ticketing and that I needed to pay more. No one called or emailed to communicate this. So when I called to ask why they cancelled, the prices had changed back and they said they could issue the tickets. Yet a quick search on line priced the exact same flights at much lower.

I asked them why they are charging more now than what is on line but they said they could only honor the original price of the booking.

Suggest you take your business elsewhere

I bought 2 tickets from fare depot, I received an email from fare depot that my flight schedule has been changed, i replied OK. Today i called to change the ticket but i was told that i have to wait 3 to 4 hours because the agent helping me cannot provide me with change details and new price. Stay away from Purchasing anything from these guys they don't speak English and don't abide by US LAWS. Its been 5 hours i haven't heard back from them. They are Scam as far as my experience has been. Save yourself headaches pay a bit more and go with a reputable Site.

Hey! Got there from Skyscanner trying to get tickets from FLL to Brazil in business class. They entice you with a sweet but unavailable fare. And they do it for purpose and I have proofs. They "calculate" the price like that: Air fare $2096+taxes $166,25= $1929, 74)))))))). And after calling them at *******929 I got the price of $2400. So I have used another link on Skyscanner to get to Expedia and successfully bought the ticket there at the declared price. Done.