Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FanDuel

FanDuelReviews 510

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FanDuel?
grey stargrey stargrey stargrey stargrey star

FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

Illinois
2 reviews
1 helpful vote
Follow Berron V.
Unfollow Berron V.
Share Review
Report Review

Cash outs
May 21, 2022

Cash outs are terrible! They take ur money with one click but take dam near 1 week to get ur money!

Date of experience: May 21, 2022
Florida
2 reviews
2 helpful votes
Follow Danny C.
Unfollow Danny C.
Share Review
Report Review

They will cheat you!
May 18, 2022

FD customer service is the worst thing I've had to deal with. If you are a Hall of Fame member, then certain rules are bended for you. If not, then good lick trying to get anything resolved. They will lie to you on the chat and tell you rules that are not listed anywhere on their site, but when it happens to you, they say that these are the rules and that's that. PLEASE do yourself a favor and don't give these crooks a penny of your money. If you email support, they will get back to you quickly, but after sending them 1-2 messages, you will get an email saying the case is closed, when it was never taken care of. THEY ARE CROOKS!

Date of experience: May 18, 2022
Pennsylvania
1 review
2 helpful votes
Follow Carmen C.
Unfollow Carmen C.
Share Review
Report Review

Cashout
May 17, 2022

Beware of this company very hard to cash out. They will not let you update your address. Terrible customer service you will get wrong information.

Date of experience: May 17, 2022
Louisiana
1 review
0 helpful votes
Follow annie t.
Unfollow annie t.
Share Review
Report Review

Crooks
May 14, 2022

Fanduel are crooks and will threaten to suspend your account. They stole my boxing bet, and claimed it didn't win. Round betting clearly states that the fighter has to win in that round. Plus they dont give promo cash they promise

Date of experience: May 14, 2022
Michigan
1 review
2 helpful votes
Follow Tanya K.
Unfollow Tanya K.
Share Review
Report Review

Choose Fanuel
May 8, 2022

FanDuel is the only site that I found in Michigan to actually put it pays out I can actually say there's times I get ahead of the game I plan it probably more than what I should and I'm not saying I'm not getting rich but I'm also not going broke it's something I do to relax in some days I lose but then there's days when I actually get ahead I can't say that for any other side the payouts are awesome I've gotten tax that $700 was added to my account I guess I didn't understand promotions some days of $1400 will be put back in there actually quite a few days in April and May 2022 I hope this info helps I just have not found any other site that actually pays to where I'm not stressed out when I'm done playing.

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
Follow Mel V.
Unfollow Mel V.
Share Review
Report Review

Terrible they don't pay out anything! Casino is worse… they should be ashamed of themselves. Plus when playing blackjack game kept glitching..

Date of experience: May 5, 2022
Colorado
1 review
0 helpful votes
Follow Joshua T.
Unfollow Joshua T.
Share Review
Report Review

Poor experience
May 5, 2022

The app has its issues. When I try to get help (it's been multiple times) the support agents do not help at all. They literally do not care about their clients.

Date of experience: May 5, 2022
Indiana
1 review
1 helpful vote
Follow Adam L.
Unfollow Adam L.
Share Review
Report Review

The worst
April 28, 2022

I bet ko in an mma fight. My guy won by dq. They voided the bet and gave me my money back. An hour later they changed their mind and paid me the rest. Then they took it back. Which is very unprofessional. Bet mgm includes dq in the same bet. Do not use FanDuel.

Date of experience: April 28, 2022
Illinois
1 review
1 helpful vote
Follow Tina M.
Unfollow Tina M.
Share Review
Report Review

Scam
April 22, 2022

Minutes after using my account one day, I was unable to log-in to my account (I always use Face recognition) It told me email and password were not recognized. I contact Fan Duel and they tell me the log-in email is something totally different than mine that I have used all along yet the correspondence emails they send go to my correct email. They said they have to put my account on hold until the accounts team can contact me with information. It's been a week, and no correspondence, even after contacting support again asking why I haven't received anything from them. Account is still on hold along with my `$155 that I had in my account. I don't even know if it's still there, can't log-in to see. No other way to contact anyone and just keep getting the same story from the chat support.

Date of experience: April 22, 2022
Canada
1 review
0 helpful votes
Follow Alethea R.
Unfollow Alethea R.
Share Review
Report Review

I have kept trying to withdrawal money and got rejected 3 times and chat with them 3 times to see what the problem is. They had bad excuses. Didn't ask to verify my identity to show proof nothing. I am feeling its a scam.

Date of experience: April 22, 2022
Michigan
1 review
0 helpful votes
Follow Dawn G.
Unfollow Dawn G.
Share Review
Report Review

Worst experience ever I lose all the time and the one time I win they didn't wanna pay me my money I have been waiting on them to contact me for days they won't mind taking your money but don't wanna give it when you win I would suggest mgm

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
Follow Gregory J.
Unfollow Gregory J.
Share Review
Report Review

Fanduel scam
April 11, 2022

I won on FanDuel. Withdrew my money. Then as I am seeing common they blocked my account. I didn't care because I withdrew the money first... the following morning they deduct another$1000 out of my account. I don't have my winnings or my original$1000. But I have screenshot proof I won. What can I do

Date of experience: April 11, 2022
Illinois
1 review
0 helpful votes
Follow Ed L.
Unfollow Ed L.
Share Review
Report Review

Fan dual service sucks don't use them. I try reaching out to them and all it kept doing is refreshing it self. I recommend you use another betting app.

Date of experience: April 8, 2022
Louisiana
1 review
2 helpful votes
Follow Jeremy N.
Unfollow Jeremy N.
Share Review
Report Review

Fanduel Scam!
April 6, 2022

These people actually sent me to collections because I stopped them from auto drafting MY money. Of course we know all gambling hosts are crooks, but this is another level of scamming! Selling false information to debt collectors that will never be collected. I'm reporting these people to everyone known to man. If you read this try a different site or better yet go with your first mind and don't gamble!

Date of experience: April 6, 2022
Michigan
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

I bet jj spaun to lead Rd 3 in Valero Open he did and was 8 to 1. FanDuel decided to pay 22.50 on 10 dollar bet. No customer service No more SCAMDUEL for me.

Date of experience: April 5, 2022
Pennsylvania
1 review
0 helpful votes
Follow Naima S.
Unfollow Naima S.
Share Review
Report Review

It's a get over you lose 1000's and they don't even give you a chance to even get have of it back it's not a good gamble

Date of experience: April 3, 2022
Maryland
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

My first time went to casino and bet, i was won 2 parlays 3 and parlay 4, but two of the parlay i had one teams tie and they said l lost. That is really sucks, yall be careful dont bet on this fanduel website. Because dealers always wins when the game is tie, neither u bet A or B u still loss

Date of experience: April 2, 2022
New York
1 review
0 helpful votes
Follow Omar H.
Unfollow Omar H.
Share Review
Report Review

Refund rip off
March 30, 2022

I was supposed to get a $240 refund for a bet that I didn't want anymore. They said 5-7 business days. It's been a month and a half. Customer service is rigged not to be cooperative. Worst sports betting site. Please, stay away from these scammers!

Date of experience: March 30, 2022
New Jersey
1 review
1 helpful vote
Follow Daniel F.
Unfollow Daniel F.
Share Review
Report Review

The app glitches conveniently when you want to cash out for a high profit. When the cash out is low or below your bet amount, the app works perfectly. Definitely a scam. Customer service is the worst on the planet for any business. They never help, never take responsibility, never hear you out, and have terrible attitudes. If they steal your money like this, get your bank to do a chargeback for undelivered digital goods or another such fitting excuse because they don't deserve to get away with theft.

Date of experience: March 17, 2022
Rhode Island
1 review
1 helpful vote
Follow Douglas H.
Unfollow Douglas H.
Share Review
Report Review

Password reset
March 13, 2022

Fan Dual locked me out of my account for safety. Then they tell me to reset my password and send me a link to do so but the link doesn't work. I have about 200.00 in bets today that I am unable to see, change or even view. I contact support 3 times and still no reply after 5 hours. This is ridiculous and definitely not up to par for a gambling site. I am pissed now!

Date of experience: March 13, 2022