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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.
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I placed a bet on an NBA team. My picks had won and they switched my pick. When I wrote the agents about what happen they replied this is a non liability and live bets could happen that way. Yes they racking millions off us and I believe the players know about it too! Saf but true
I deposited money twice, over $250 and they never credited my account. No phone number to call just all emails and they blame my bank. My neighbor is an attorney with the AG's office and I am sending him all the screen shots, etc and am going to sue them.
While playing blackjack u can see dealer know exactly number before hit a card because they are steal money. If u are playing live casino just check the dealer they will show you how they hit card.
FanDuel spent 1000+ dollars on my mom`s credit card and we don`t even know why or what they spent it on also a Indian scammer from there company tried to scam us but we ain`t stupid.
I was playing craps and hit my number and they just gave me my bet back after saying I won. Then my next bet was 4$ then I rolled a 9 and placed another 4$ on odds. Then I rolled my nine and they took my money and said I placed on don't come. I always play the pass line and I play a lot. If I would of missed it on the first bet I know I'm not missing it on the second bet, but they won't help you. It's f'ing a total of 7-8$. I don't understand how these m'fers can be so damn greedy. The "help" said they seen no discrepancies. I had to go into my history and find the bet number and time. I guarantee she did nothing and came back with that bs. F FanDuel and I was spending a lot on them until now.
This site sucks! Joined today, took my money as a deposit and won't allow access into account. Went customer service, #77 in line, and no help from Jarrod.
1.8 stars is too much for this app. I won $100,000 & DID NOT GET PAID.
"It was a demo spin right" LOL
As we all know we cannot even play demo on fanduel only draftkings but OK fanduel
Funny i cannot upload the screenshots of the win since you only allow 5M when normal photos start at 7.2M weird again
This app is a huge scam. Save your money the support sucks and they will come up with ANY excuse not to pay.
Spent $50 for 15 extra spins 6 additional rows
Refuses to pay out.
To put the cherry on top, i have not won a single spin or free spins or bonus game since august ( the month of the investigation)
The app is complete rigged its noticed when i spin it takes 25 seconds to actually stop.
SAVE YOUR MONEY SAVE YOUR MONEY OR GO PLAY ON DRAFTKINGS AT LEAST THE SUPPORT IS FAIR & THEY DO PAY OUT WHEN YOU WIN!@ KIMBERLY COTTRELL
If your into your games freezing on a bonus that was up to $234.00 and counting... (it was still on the bonus) and you emailed them and sent them a screenshot and you never got a thing back and the emails they sent to you were just a bunch of bull... and you like forking out hard earned money for nothing this site is for you... you have to deposit money to play and have no problem taking it but don't reciprocate...
I won three parlays in a row for a total of $30k and they locked my account. I still have $9k in my account when they locked it. I also had two open parlays they locked. It's now been a month of being locked. Chat now gas no answers and are useless. No phone number to call? They said it's for id investigation but I've picked up money many times with my id at fanduel location. This is a shady site that takes millions from people then they lock your account when you win and give lame excuses why. They are thieves and unprofessional to say the least. Spend your money at draft kings or bet mgm cause fanduel is a joke
They will suspend your account saying you've been inactive. If you place a bet that you will win on they will find a way to steal your money.
I got a referral from a buddy of mine Im for fanduel, I normally play BET MGM figured why don't I try it!
And I am not one for change!
Anyway I played and liked the simplicity of blackjack so I decided to spend a little money! I deposited $312 cash not my account. We'll time comes for my BONUS FOR BEING REFERRED and MY DEPOSIT MATCH! And I didn't get them! I had to talk to customer support CHAT through messages MULTIPLE TIMES! (I HAVE SCREEN SHOTS OF THE CONVERSATIONS) finally days and days later they send me the deposit match and bonus for being referred! Then LOCK MY ACCOUNT FOR NO REASON! I can't call anyone to speak to them and they are just keeping my money and not letting into my account! They say it's on their time! That's BULL$#*! the ts my money and I should be able to get my $#*!! They can't even tell my why my account is locked!
FanDuel is some shyster! Horrible app horrible customer service! Horrible communication!
Bad promo codes!
All around horrible!
USE BET MGM!
They owe me 1650 refund. Every excuse and nothing. Promises and thsts it. I bet alot will not use them any more.
I literally only told them that cause they were being absolutely useless, I wanted some urgency behind their I don't give a damn customer service. I don't know who you are referring to when you say us but FanDuel is not very good at all. I would even go to say it's bad. I legit got red flagged because I went up to the cottage in Muskoka and made a bet, several months later I finally received my original deposit back. If you work for Fanduel you know your company is terrible. When you pass the buck in your customer service chats to say this is beyond our control, you are in absolute denial, this isn't about gambling responsible, it's about the fact that you can tie up someone's deposit with discretion, Alexandre go $#*! your hat, FANDUEL is $#*! and your pathetic for defending it!
So in the useless customer service chat I said I am gonna kill someone! That immediately red flagged me and fan duel called me, I told them my dog needs an operation they are ruthless and don't care, here's the number they called me from +1 (917) 900-3104 please fuck with them! I hate them so much! I just want my money back!
The two stars was completely unintentional I was trying to figure out how to give it none tried to push one and accidentally push both so my bad but just to understand this is a terrible company and the worst thing is if they did it to me they do it to people like your mom and grandma think about that
It's crazy how they can take your money so fast but when u win it's such a problem been waiting a month an talk to customers service multiple times for them to tell me to just be patience after a month of canceling check an all the run around they tell u worse betting app I been on canceling once I get my money back no help at all 0stars
Don't waste your time or money. Better off playing the Demo's on Michigan lottery and save your money. Still waiting on 2 checks too, been over 2 weeks and still have not received. Michigan gaming control board should be called on this.
Never won more than $1 in 10 years. I win $50 and it says I have to deposit first to get it. I do, it takes my $10. I pull out my $50, and I find out im suspended. Convenient right? I wasn't suspended when they took my $10. I was only suspended when I tried to withdraw my freeplay winnings. Tried to explain to customer service who conveniently didn't explain why they've stolen my money, and instead terminated chat. DO NOT GIVE THIS GARBAGE APP YOUR $$$. THEY ARE THIEVES.
I've played Fantasy Football for about 10 years never winning anything big. Then when they came to Pennsylvania the fantasy games became less as they forced you to bet more on sports and their horrible casino games especially slot machines. Well I finally won a 3 team pro football parlay in which I bet $100 and cashed out for $880. The next day after 10 years my account was suspended for suspicious inconsistent irregularities. I tried to call and chat with a live person but that's next to impossible. Today 3 days later they sent me a letter requesting my (1) bank debit card that I've bet with for 10 years; (2) my Driver's License; and (3) a picture of me holding a newspaper with today's date. FanDuel made me feel like I'm some kind of criminal for winning. I decided I don't need FanDuel and their horrible customer service.
The site constantly locks up my browser. I also watch the games on my system, so I have to close and restart FireFox. Support does not exist. If you try to use the stupod AI to get answers, it just repeats questions twice, only to get to the end and tell you there are no reps available. No place to send an email either. A DEFINITE sign of a SCAM SITE!
I have many emails form them regarding deposit matches, they accepted my funds and never made the agreed upon deposit matches. All when I email them all I get is automated responses that my case is closed. There is no one to talk to. I have repeatedly asked to be called back. There are much more trustworthy sites.
Answer: Its a legit company but they dont pay out so save your $$$
Answer: First don't complain to the chat customer service... Not too the point that you kids then of y out you'll get kicked off the platforms and never get your money First did you win it or do you want your deposit back? What the situation that you have?
Answer: Obviously from someone who didn't like me because they suck
Answer: It's virtually impossible it's a deliberate attempt to frustrate people with legitimate concerns from getting redress for their issues and getting their money!
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