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FanDuel

1.4

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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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The odds change rapidly and when you want to place a live bet, it will lock you out before placing it all the time.

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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WORST COMPANY EVER!
January 18, 2023

THEY STEAL YOUR MONEY AND IF THEIR SITE MESSES UP & YOU SAY SOMTHING THEY SHUT YOU DOWN... SITE DOWN AND BURN MONEY IN FRONT OF YOU EQUALS FAN DUEL... IF OTIS CONTACTS YOU EXPECT HIM TO TAKE HIS SWEETTIME AND FOR HOOPS TO BE JUMPED THROUGH JOKE!

Date of experience: January 18, 2023
Michigan
1 review
0 helpful votes
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As of Late, Sucky Casino
January 16, 2023

I keep depositing because the games are doing nothing but taking cash. I have lost 250.00 on a 1.00 bet with no bonus play amongst the 15 games I tried. 1x playthrough but you can't even make the 1x playthrough

Date of experience: January 15, 2023
Michigan
1 review
1 helpful vote
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Wost site EVER!
January 15, 2023

I have dropped thousands into the casino part with out winning but a few dollars here and there at best. There is no way this site is legit. I hate fanduel and will never deposit money again. If your smart you'd never use this horrible app

Date of experience: January 15, 2023
New York
2 reviews
3 helpful votes
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Chester me out of 250k with no cash out options but quick to deny when I lose. Karma coming for y'all.

Date of experience: January 14, 2023
Georgia
1 review
0 helpful votes
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There site always works when your giving them your money but come game time the site goes down 80% of the time. Go to Draft Kings

Date of experience: January 14, 2023
Michigan
1 review
0 helpful votes
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Can get a response
January 14, 2023

Trying to get an agent cause my promotion bet hasn't posted twice. Hasn't responded over 30 minutes each time before timing out

Date of experience: January 14, 2023
Pennsylvania
1 review
0 helpful votes
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Created account deposited money an they locked me out 3 days now and still cant help me to get in an get my money back... now will they refund! I am going to the BBB AND ATORNEY GENERAL

Date of experience: January 12, 2023
West Virginia
1 review
3 helpful votes
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I had several seemingly unauthorized withdrawals from my bank from FanDuel.
I'm certain that I did not authorize them all.
I attempted to contact FD which is impossible except for a "chat". After 2 hours waiting I asked to see my withdrawals/deposit history for the previous 3 months.
The "chat" person immediately closed my account and ended the chat immediately.
I have tried multiple times to contact FD. My account had money in my balance and they have yet to refund me. This was 2 months ago.
I am now going to the WV Attorney General Office,
Fan Duel is a ripoff.

Date of experience: January 10, 2023
Colorado
1 review
1 helpful vote
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Why are new customers getting a 150 dollars in free bets for just putting ten dollars on the playoffs and the people like myself dont get a deal half as good not right fanduel no more money from me

Date of experience: January 9, 2023
Minnesota
1 review
3 helpful votes
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I've been playing with these guys for 10 months now and deposited a lot of money and withdrew a lot. Over this past week I switched up how I was betting and won a bigger amount than usual. I requested a withdrawal the same way I've gotten my money at least 100 times and they denied my request and suspended my account. They asked me to send some items to verify my identity which doesn't make sense because I use the same debit card to deposit and withdraw my money and it's never been a problem before. I still sent them what they asked for and it's been 2 weeks now but nobody will contact me back. I go to the online chat and those people say they'll give the guy a nudge who's working on my account. They say that someone will respond to every email within 24 hrs which is a complete lie because I've sent 4 now and each time I've been professional with how I talk to them. I don't curse at them or give them any reason to not respond to me but still nothing. At this point I just want my money and they can leave the account closed. Forget the reactivation of it because I don't ever want to deal with this again

Date of experience: January 6, 2023
California
1 review
3 helpful votes
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FanDuel is a scam
January 6, 2023

Fan duel is an overall scam. It took me alot of money to see it. First of all the parlay bets fluctuates too rapidly leaving you with bets you did not pick. Now I've had a problem with money being taken out of my bank account from FanDuel. They even charged me a $25 return fee when all of my wagers are covered with my cash app card. I can't even trust giving them my bank info now. People you have to be aware of things. Some of these platforms are more crooked than the guy on the street corner.

Date of experience: January 6, 2023
Massachusetts
31 reviews
19 helpful votes
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Fanduel won't pay out!
January 2, 2023

I only play small amount on Fanduel and Draftkings to make the NFL interesting. I ended up getting lucky and winning $100.00 on Fanduel. I have a screen copy of where Fanduel says "Withdrawable Balance $124.34". I tried to withdraw $110.00 and received an email that included this;

" Your PayPal withdrawal #xxxxxxxxxx for $110.00, requested at 01/02/2023 06:17 EST didn't go through because it included funds ineligible for withdrawal, so we returned the funds to your FanDuel Fantasy account. You can only withdraw winnings or eligible promotions. "

I have had issues with Fanduel where contests I joined seemed to mysteriously disappear when I looked in "Live" Contests, Now this... I have no trust in them. I have had much better dealings with DraftKings.

Date of experience: January 2, 2023
Maryland
1 review
0 helpful votes
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0 stars if I could. I'm a vip with draftkings
January 1, 2023

First I'd like to say yes I am a VIP at draftkings and I do I spend a lot of money betting with them but I have also fan duel beat in EVERY single category. From customer service, to betting experience, to the app. Literally everything about draftkings is better. So now to my issue. Last nights I had a 8 leg parlay that all but 2 things had hit, one of which was in the GA vs Ohio st game Marvin Harrison Jr for 45+ yards in each half. He got 108 in the first half and then got hurt 3rd quarter. After the game I expected the bet to be a loss but to my surprise they had given me the hit and they also gave me the cash out option. I took a picture of the hit and the cash out option at 12:33 about an hour after the official results had been released. Player props don't get graded until those results are released. I had planned on cashing out because I didn't trust the browns to win but I was going to wait until the morning. I checked at 1:45-2 in the morning and the option was still there. I wake up and the hit was reversed to a miss and I didn't get to cash out. Now I get that it grades as a miss, I'm on board with that. But then it should have been a miss from the jump seeing as he had 0 yards in 3rd and 4th quarter due to being injured on what seemed to be an illegal hit to the head. They obviously graded it a hit to see how much they were gunna lose and they didn't like that so they reversed it. The leg should have at very least been voided. Not graded a make and then a miss. This is honestly the shadiest thing I've encountered on this app and I will never be using them again and I suggest you do the same. Tbh the only reason I was even betting that time was because I had won a little from a free bet. Draftkings is where it's at and my winnings on there prove that. 3-4k deposited and I've moved 45-50k thru it and I'm up a little over 10k in under 2 months of betting being legal in Maryland. Moral of the story. Cash out when you think they made a mistake and don't use FanDuel to begin with. Shady all the way around

Date of experience: January 1, 2023
Massachusetts
1 review
1 helpful vote
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Scam
December 30, 2022

I signed up with no problems. But all the sudden they cannot verify my location. I live in Pittsburgh PA. Pretty sure the entire country knows where Pittsburgh is. But there 500 million dollar processes can't find me. This is a scam, official NFL partner? I doubt that.

Date of experience: December 30, 2022
Michigan
1 review
0 helpful votes
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I haven't been able to login to my account for over a month now. My money is stuck and it's all Due to an error on thier end. Nothing from me. I've reached out to the customer support several times and they are "litteraly" the worst. They keep saying in a few days someone should reach out from the tech support team. Now, 39 days later, they just ended the chat straight up on me. With a copy of the same exact message the previous person said 2 and a half weeks ago. I'm done FYOU Fanduel. I hope you guys lose all of your customers. Go ahead and keep my money, I'm gonna spread the word as much as I can. DON'T USE FANDUEL. Draftkings or BetMGM 100%

Date of experience: December 30, 2022
Michigan
3 reviews
3 helpful votes
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Don't play this game at all they will let you win but cut you off real quick they suspended me and fiance account saying that I'm playing on multiple Accounts and i sent all my information in and my fiance bank card a picture of me holding up date and my ID now they completely suspended me duh once I invited my fiance we use her back card to play they want to make up lies on us making it like we are some criminals just because if we win only that little change and put it on her bank account card but they had no problems taking funds off when we there play games stupid they are very sneaky dirty people and have not gave my fiance her change she won saying since she suspended we have to keep the winning funds and everything on are end is legit prejudice it sounds to me

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Scammers
December 28, 2022

Watch this site they offer promotions and don't pay u when u qualify disgusting customer service was no help

Date of experience: December 28, 2022
Tennessee
1 review
1 helpful vote
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Clever rip off
December 28, 2022

I've been doing sports betting for some time- what I've learned from FanDuel Sportsbook is that if I am winning in a parlay I have a live, but suddenly I get locked out of my account where the claims are not recognize my password, so I can cash out. At first I thought I was just busy network or some sort of error but there's a common theme lately where I can I benefit from my bet. Good to know! Trust me!

Date of experience: December 27, 2022
Ohio
1 review
0 helpful votes
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Rigged,
December 27, 2022

Don't bet more than a dollar you never get any free spins especially on divine fortunes. The higher you bet the less chances of winning anything significant. Just eats your money.
Not for higher betters. Only small time wins. Go to a real casino for a fair shake.

Date of experience: December 27, 2022