FandangoReviews 1,237

My daughter broke her finger by slamming it in the car door while going into the movie. We had ten minutes until movie time. We rushed our daughter to the ER instead of calling fandango of course. While in the ER, I called customer service and they said that no refund or credit could be issued since it was passed the movie start time. Ridiculous….I'll never use this service again and will do my best to ensure nobody else does.

You can't even store gift card balances on your account. You have to keep them for the next time. This is on purpose so you will forget and or lose them.

I RECEIVED TWO GIFT CARDS FROM WORK AND USED THEM ON FANDANGO WEBSITE. I USED TWO FOR $25 EACH. THEIR WEBSITE KEPT FREEZING OVER AND OVER AGAIN AFTER ENTERING THE CODES SEVERAL TIMES. AFTER AWHILE I HAD TO TRY MY THIRD GIFT CARD AND IT WORKED AT GAVE ME EMAIL CONFIRMATION. BUT IT NEVER GAVE ME ONE FOR FIRST TWO GIFT CARDS. THEN WHEN I TRIED THEM AGAIN, IT SAID IT WAS REDEEMED. TERRIBLE! I CHATTED WITH CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY CAN EVEN THOUGH IT SHOWED THAT IT WASNT REDEEMED ON MY ACCOUNT, BUT THE GIFT CARDS SHOWED REDEEMED. JUST NOT A VERY NICE EXPERIENCE AT ALL. BE CAREFUL OF THEIR WEBSITE, IT A STOLE MY TWO $25 GIFT CARDS! NEVER WILL USE THEM AGAIN EVER!

I bought two tickets to see the spiderman movie the next day and they did not email the confirmation. They charged money but never gave me my seats. This is a scam, BEWARE DO NOT BUY YOUR TICKETS FROM FANDANGO. Because of the refund policy, I cant even get a refund. They will steal your money.

I had a question about my tickets so I contacted customer service on the website. I waited for over 20 minutes waiting for the guy to respond to my question, in the chat it said he was typing. After 22 minutes I sent the customer service guy a message stating never mind, I'll just call customer service in the morning but when I hit send the message disappeared. So I sent another just saying "tester" and that also disappeared. This made me have to close the chat. I wasn't asked how I wanted to rate the service so I don't know if it glitched or if I was being ignored.

Had the tickets reserved for 2 months so me and my mom could watch this movie and make a mom and daughter day out of it. Come to find out the show had been canceled because the auditorium it was going to be in was down and so I try to get refunded for the tickets and fandango didn't want to refund me after I had called and complained. Sense they and the theater are linked together somehow they should have sent an email out saying the show had been canceled and everyone was going to be refunded. Will not be going to the theater anymore and will not be dealing with fandango.com anymore as they completely ruined this day for me and my mom. Should not have had to deal with this after having the tickets reserved for 2 months for the movie we were going to see. Very upset with these people and I hope they end up paying for it in the end

Purchased tix Via their app to the wrong theater, my mistake yes, however I quickly noticed the error and clicked the refund/exchange link. It wouldn't allow me to refund or exchange due to it being too close to the movie start time. We bought tix to the right theater for an hour later as that showing had sold out during this whole fiasco. I chatted with a rep and later had to also email for a follow up and was told I wouldn't be given a refund for the same reason the link listed-it was beyond the limit-so anyone who purchases within 30 minutes of the movie is stuck with it-no refunds, no exchanges. Don't sell them that close to the showing if that's the case.

We bought tickets at 10:29, intending to purchase them for a 10:30 showing the next week but bought them for a 10:30 showing that day on accident. Within seconds we tried to change the date but the showtime had already started. A complete waste of 35 dollars that we can't get back. We had to wait until the following day to talk to a representative. I was hoping if not for a refund to at least be heard (I strongly believe there should be at least a 5 minute window to cancel an order for any business.) Instead of getting any sort of explanation as to why the app works in such a dysfunctional way I left the phone call dissatisfied, ignored, and disrespected. Don't waste your time or money and just buy your tickets in person.

Fandango sold us a movie in Spanish. The movie theater is telling us we have to go through fandango to get a refund. We purchased new tickets because the movie was getting sold out, & because we didn't get a refund before the movie started they will not refund us.

Bought tickets through Fandango. I got to the movies late due to traffic. Theatre, Alamo in downtown Brooklyn, would not admit, because they said after 15 minutes, no admittance. Theater was willing to refund, but tickets were purchased through Fandango. I called and spoken to 2 representatives, including a supervisor and none were willing to refund 6 purchased tickets. They were very rude and unfriendly. Please do not buy tickets for movies or anything else through Fandango. Customer service is reprehensible and they steal your money.

Cheryl P.

If you are looking for a way to completely waste your money and allow a money laundering ring to continue to exist, then please by all means use this service. However if you are looking for any other outcome I would suggest using any other method to make reservations, acquire tickets or generally be treated in a manner one would expect from law abiding citizens.

Cinema would not accept confirmation number. Fandango refused to give me a refund. WTF. Stay away.from using this service.

On Monday I ordered tickets to see a movie for Wednesday (today). Today I go to check the tickets to double check them and in horror I realize they were for Monday! They cannot give me a refund even though it was them who scammed me. My issue got escalated but I doubt anything will happen. I will NOT use Fandango again because of this.

I was given fandango gift cards. I have tried numerous times on numerous days to purchase tickets and the site always errors out. Their site is VERY poor as it is overloaded and won't allow you to buy tickets. The customer service was no help...they just said to keep trying. I recommend that no one purchase gift cards or tickets from fandango due to thier inability to serve their customers.

Gave us wrong seats, gave us wrong movie type from what we paid for. Convenience fee is a ripoff...and is terrible. We got wrong seats and had a theater with subtitles only...what the hell.

I purchased tickets through Fandango. Then when I arrived at the theater and scanned my card at the kiosk, it said transaction could not be processed at the kiosk and to go to the ticket counter. I went to the ticket counter and there was no one there. As it was time for the movie to start, I had to buy tickets at the kiosk. I ended up buying four tickets (two unusable and undelivered) through Fandango and two from the theater directly). When I got home, I tried to request a refund. I couldn't get a refund because the showtime had passed. I chatted with a customer service agent, but Isabelle G couldn't help because "the showtime had passed". First, what was the most logical thing for me to do? Make my kid miss the movie while I try and straighten things out with the theater and your customer service team? No. So really the "after the showtime" policy is a special kind of stupid. Second, why even have customer service if they cannot make judgement calls or escalate. I managed a call/chat center for several years. I can tell you the most effective customer service representatives are empowered and look at issues as an opportunity to build long term relationships with customers. Not to escalate the level of irritation. What is the point if they just repeat the policy that is delivered by the automated responses? It is unhelpful and a waste of time. To be clear I will not use this service again.

Their ticket confirmation number that they sent to my email didn't work. Then they refused to refund the ticket because the movie had already started. Don't use fandango.