FandangoReviews 1,237

George (Listening)
George: Thank you for contacting Fandango Customer Support. My name is George. How may I assist you today?
Customer: I would like a refund for the tickets I bought. I didn't get to us them. **************
George: I understand you contacted today for a refund. Let me take a look at your order and see what options we have to help fix this for you.
George: Please give me 2 to 3 minutes to investigate your request.
Customer: ok
George: Thank you.
George: Purchases made on Fandango.com are only eligible for a refund or an exchange 2 hours or more before show time. Once we are beyond that 2 hour window, we are unable to process any kind of refund or exchange for Fandango credit.
Customer: so what do i do. Im just out 30 bucks.
Customer: I bought 3 tickets
Customer: Thats pretty $#*!ty customer service
George: After the showtime we are unable to offer a refund/exchange for a purchase.
Customer: Ok. But you should let people know this as they are buying the tickets. IN LARGE WARNING LETTERS so everyone knows.
Customer: I bet some people would hold off on buying from Fandango if they knew about that policy
George: The refund/exchange policy is available on the website on the checkout page before an order is completed.
Customer: In tiny font I bet?
Customer: Anyway, I will save this chat and let the cat out of the bag. Have a good one. Goodbye.
George: I do apologize for any inconvenience caused. Is there anything else I can help you with today, Customer?

2nd time Famdango double booked seats, actually this last time they tripled booked the seats. While speaking to the manager of Alamo Draft house about others in our seats another group of people walked up with the same seat assignment.

Yes the 1st groups tickets were checked and all three groups used Fandango, printed their tickets, and had the exact same seat numbers. Yes the theater should've caught that once the we said it was double booked, but that doesn't matter when the tickets are assigned and printed through Fandango.

The manager Eric also said that they've been a lot of double books from Fandango and are suggesting that they will no lInger use them. I plan to post on Facebook, Twitter, Instagram, and any other social media I can get a hold of and recommend that everyone delete their Fandango app, cancel any tickets, and block their Web site from the overwhelming number of adds they send out.

It's the worst customer service when you take advantage of people who have to use the internet to order tickets because we live out of the area the theater is located.

After reading all these bad reviews I was a little sceptical about this service but it turns out that I have more than two braincells so I was able to purchase for the right movie on the right day at the right theatre. I mean all the info is right there for you to select and review before the purchase is finalized so I don't know how all these idiotic people are complaining like children when THEY messed up their order.

Also, since I was going to get off work late I was easily able to get credit for the money I paid and used that to purchase tickets for a later time through my account without waiting on hold or speaking with anyone.

So to all the people throwing online tempertantrums because they purchased for the incorrect day or didn't get a refund because they were not smart enough to go through their account to refund their own orders before the movie started I only have one thing to say... I pray that you do not have children since the world doesn't need anymore low IQ individuals.

Fandango is so bad I don't know where to begin. They have NO customer support whatsoever. Their website crashes all the time, both on mobile devices and home computers. When you finally figure out (after 30 minutes) how to navigate to their chat help, you're put in a queue for 45 minutes! Email requests for refunds are not processed..."error, error, error." I found a phone number and they won't answer because "all customer support agents are busy, call back." Are you kidding me. Fandango sucks.

Ordered tickets for a particular date. Tickets were sent to me for a date I did not pick. Cant get an exchange because I cant get a real human when I try to contact customer service, the chat feature is useless. 20 minute wait and just when you think your getting closer the wait time increases. What a scam they are. Was a first time user now I am a last time user. They are terrible.

And I'm not talking PayPal level fees, these are on a whole new level. Each ticket has a $1.50 tacked onto it. So for a family of 4, you're paying $6 in fees. Go to the movies twice, $12 in fees. Fandango claims It's easier, when in reality you try to let the window licking idiot scan your Fandango ticket, through 4 inches of glass, so he/she can give you THEIR ticket to get in, while a line of impatient movie goers huff and puff behind you. Fandango should pay YOU to use their service, for making you look like an inconsiderate fool. The ticket It's expensive enough to go see a mediocre movie at a mediocre theatre, but charging this amount on top of that is just a slap in the DlCK. I wish massive crippling bankruptcy upon this company as soon as possible.

I purchased 3 tickets to see moana using my paypal. Well i never received my tickets but was still charged! I have been going back and forth in emails for the past 3 days with fandango customer service. They tried saying my tickets were printed and used on the date of 11/12/2012 WTF that is 4 whole years ago how does that even make sense?! They dont give refunds after the movie showtime when all i had was 5 minutes before the movie started to contact them because i purchased them on my way there (we didnt want to wait in line and have them sold out) and they waited 24 hours to get in touch. I most definitely contacted them before the movie as they can check back in the email! AWFUL! SCREW YOU FANDANGO NEVER AGAIN WILL I PURCHASE FROM YOU

Went to see Moana yesterday with the family. I selected the seating which was right behind the handicap row. When I got to the theater I found that the actual seat given to me was in the first section. Too close to the screen. The diagram shown to me on the website did not match that of the theater. The theater could not help me due to the show being sold out. Fandango has almost non existent customer support. I found no way to contact customer support from their website and only managed to find a chat session after doing several google searches. The operator took my info, asked a few questions and told me she was going to escalate my claim. A few hours later Fandango responded back with an outright denial without giving any reason. Will not use their service again. I wouldn't be surprised if a class action lawsuit is in order.

They will take your money. They do not care that "life" happens... and its just a darn movie! That just so happens to cost an arm and a leg! I spent an hour trying to find the area of the website to get a refund and all they had where their policies... it is basically a scam to make sure you loose your money if you can't make the movie... you might as well just wait in line and buy the tickets at the movies if there is any change in the world something might happen and you can't make it, FANDANGO DOES NOT CARE! And their customer service is even worse... they just copy and paste exactly what it is in the "Refund/Exchange" policy... haha... I can read... worse ever! Seriously, so my date night that was pushed back two days, I am paying for my tickets all over again! I will never use them again! I recommend you do not either!

Thanksgiving day, sitting in the theater 20 minutes before start time. My wife's phone rings, our eldest daughter has been in a head-on crash and is being admitted to a hospital an hour away. The theater won't give a refund because we bought on Fandango. On the way to the hospital, and after several 30 minute waits and disconnects, efforts to reach Customer Service reveal that they will not be giving us a refund. Over $54 dollars passed away. What an inhuman cooperate structure & policy. Never again. You're dead to me!

My daughter made a mistake when submitting the movie date in her online purchase. I did not notice until it was too late. Since it was $50, I wanted to see if they'd be willing to waive the fee and just charge me an admin fee to change the tickets to another date, so I called them. I waited over 20 minutes on the phone and then gave up and switched to chat, where I also waited over 20 min. They were completely inflexible and said they could not change their policy. So they basically made $50 for doing nothing. I then had to buy new tickets. I would not recommend their services.

Read the fine print: Fandango doesn't offer refunds or even credits after a movie starts. If you're unable to find parking and can't get a seat in the theater, they don't care. I live-chatted customer service and received this: "I apologize for any inconvenience but Fandango has a strict policy stating once the show time starts we are unable to process any kind of refund or exchange for Fandango credit." This is clearly a business decision on the part of a dishonest company not a tech problem.

You guys are cooperate thieves. It's crazy how a person can make a mistake and your company takes money from people. I contacted your company before the movie started with the information that you provided through my email. I attempted to do a live chat and was told that the wait time was at least an hour. Then I was told that I have to wait for your corporate office to determine whether I would get a refund. I asked someone can I speak directly to corporate and they claimed there wasn't a number to reach them. You guys are thugs and it's sad how your business does there customers. I can understand not getting a refund, but you guys could have at least gave me a credit to see another movie for the same value. I'm quite sure you will just respond with a simple I'm sorry for the inconvenience, but in the mean time you will just skate off with free money. I will never use your company again, and I will definitely tell everyone I know to not use your service. I am also going to give bad reviews about your company

Just to be clear. If you get hit by a car on your way to the theatre. You are not getting a refund. Unless you are in the paramedics busting out your phone for a chat that will never go through or convenientlyrics get documented. Do not use this app. It costs more money than purchasing in person anyway. The convenience charge is the same as adding another ticket to your cart. Take someone deserving instead of paying these stammered. They took me for $40. They're business should be illegal.