FandangoReviews 1,237

So... I accidentally picked the wrong theater, it was over 45 minutes before the show started, i tried to fix this on their useless fcking website BUT because i used a $5 gift coupon, i was unable to do this online ( $48 worth of tickets), i tried to call but they already had closed at 10Estern time, tried to get a refund and exchange for two weeks, showing them screenshots with proof yet no luck, tried a few days later and explained the situation better to another lady, no luck, no credit. If i could punch these mtherfckers in the face I would. FCK THIS COMPANY.

Got a $15 gift card for Christmas. I used it to purchase 2 tickets for Spider-Man + had to pay $13.30 of my own money to cover the rest of the cost. The page popped up that verified my tickets were purchased and I could pull them up in my "purchase history." I never received an email confirmation-even checked my spam folder- and there was nothing under my purchase history. I went to our regal theater knowing they probably wouldn't be able to help me, but they tried their best. They tried to get fandango customer service on the line for me, but after waiting 15 minutes for someone to answer the damn phone I ultimately gave up and told them I would just purchase tickets from them.
I tried to use the gift card again the next day, thinking maybe it didn't go through (even though I saw the confirmation page before closing out of it) and sure enough, the gift card code no longer workbecause I have already "used it." I also checked my bank account and they pulled out the other $13.30 I had to pay.
So basically I am $28 in the hole thanks to fandango and they can suck my $#*!. I'm livid about it.

My sweet old Grandmother bought me a 25$ gift card for fandango during Christmas.
After many attempts to use it, I see a message popping up that says if the card starts with a '6006 please redeem in theater'. I was a but worried but went anyway, and it didn't work. They turned me away after saying that the theater cannot deal with fandango gift cards.

I'm not sure what is up with the company but this is wrong. Taking money for absolutely nothing, then wasting my time and Grandma's good will is offensive. I'm never dealing with this site again, and will tell all I know to not deal with it as well.

Someone over there should be ashamed, and I hope the company fails without ruining any employees lives.
TLDR; Fandango will take your money and give you nothing but frustration and extra charges. Absolute garbage company that isn't necessary but makes the experience actively worse. Shame

Terrible Fandango experience. The app failed twice while I tried to purchase 2 movie tickets. No confirmation received. No tickets received. No email. No in-app confirmation. I was in a hurry as I was at the theater so I eventually used Cinemark's site. Fandango charged me for the 4 tickets I never used and when I got a customer service rep they refused to refund my $24. Terrible experience online and with the rep! I'll never use Fandango again! Ever ever ever!

I went to purchase tickets from Fandango and when I get to the check out I thought it seemed a little high so I decided to chance it and see if tickets where still available when I got to the theater. Come to find out not only was the website charging a convenience fee which I didn't have a problem with but it was lying about how much the tickets actually cost so they could make even more money. The price I was getting from fandango was actually more than double what I payed at the theatre which meant fandango was going to make more money than the theatre, that's just not right.

I selected a movie for the movie theatre I wanted to go to. Then I picked the movie I wanted to see but it was not playing at the theatre I selected. I purchased my tickets and rushed to the movies to realize I was supposed to go to a different theatre. I called to get a refund and I was on hold for a long time. I selected to have a representative call me and hold my place in line no call! No movie! Three very sad children and nothing. I will never use fandango again and I will tell everyone about my experience and tell everyone I know never to use fandango

I called the customer service number 30 minutes before the movie and waited on hold only to be rudely disconnected after 90 minutes "because the rep couldn't hear me". I used the live chat feature and finally got to a rep after waiting over 3 hours and being disconnected by the system multiple times; only to be told no refund would be issued because the movie has started already (and ended, technically). This is unacceptable.
Fandango takes your money whether you get what you pay for or not; and despite following their policies- it seems they intentionally make it difficult to get to a live person in order to put in your refund request until well after the movie starts and then they force you to sign up for their VIP program in order to even consider the request. These tactics are manipulative and should be illegal, how is fandango still in business?
I will never use them again and would not encourage anyone else to.

I've never used Fandango before, so iI saw a deal on groupon $13 for $26 for "two" tickets. Well first after fees and everything else 2 movie tickets on Fandango is $41.00 Like, what? I could'd gone directly though AMC and it wouldve been $28-34, I spent $13 groupon + 15 change to cover the rest. Ok? So, whatever, I'll deal with it. I ordered tickets for this Saturday at 4:30 a week ago. Well. My SO proposed. His family is having a to do at his house in celebration for our engagement. I contacted customer service to see if i could go to a different time slot for this movie. Same movie. Same theater. Different time/day ONLY. They would not allow to do this because i bought a groupon. I didnt want to refund anything, just exchange. AND the groupon wouldnt have expired until 12/31/18. I've been going out of my way to let people know how horrible they are. Waste of time and money.

Unfortunately I was new to fandango when I purchased some tickets. I picked a showtime I thought I could make it to. I wasnt worried because I seen you could change your chosen showtime if not. Dinner ran late so we missed our showtime. When I went to change it to a later show it told me I couldn't because the original movie I picked already started. I had no idea that was a rule. I politely contacted fandango to see if they could overlook it this one time because I spent alot of money for something i never used. They did NOTHING for me. I understand that's there policy but a good company would have done something to help solve this problem. It was an honest mistake.