FandangoReviews 1,237

Only used Fandango to use up a gift card. Terrible experience. Site would not accept our Regal card, even though I input it w/0's, and without. Use the card all of the time at Regal and it works fine. Tried to find contact info online-they make it hard to find on purpose. Called them, was told it would be about an hour on hold, accepted the "call back" feature which states they will hold your place in line, right! No calls at all. Got on their chat feature, about an hour wait as well. Totally not worth it! 42 in the queue as I type, and another 1/2 hour of waiting.

I made the mistake of clicking on credit instead of refund back to my credit card and after being on hold for 45 minutes (yes 45 MINUTES) I was told that they were unable to reverse the transaction. So if you don't want to purchase through Fandago they are still going to make you purchase or have a credit - which is the same thing as making someone purchase something they don't want to. Be careful there aren't many companies that have their customers best interest at heart and apparently Fandago is one of those companies! Melanie, the Supervisor I talked to kept telling me they are unable to reverse the transaction. However they are unwilling because of the cost.

I requested an exchange because I selected the wrong time. It said 3-5 business days. The show I wanted was selling out quickly so I didn't have time to wait those days. Turns out they processed it while I was buying the new tickets. I requested to just have it refunded instead. I WAITED OVER AN HOUR TO TALK TO SOMEONE. Jaymie was extremely unhelpful and only told me "it was final". Didn't offer any additional help or have an explanation for the 3-5 business days. Just kept repeating that it was final. WILL NOT USE THEM AGAIN.

I don't think I have ever had this bad of customer service. These women sound like they hate their jobs and seemed to have taken it out on my situation. They take no consideration of technology and having an unstable system for transactions. Their refund policy is absurd. Helpful tip: sound more understanding to customers that are in need of assistance and at least act like your going to do anything you can to help instead of making it obvious that you don't you care.

Operator decides to tell me who waits a week to dispute a charge. A person who works and have a busy life. You saw I purchased tickets for the same movie at two different locations... the first location lost power... so immediately bought tickets to the nearest theater. You can't do the refund on the app once the movie time has surpassed... they suck and suck your money. They continue to treat customers this way they will go out of business.

I ordered tickets to Avengers Endgame and input a gift card. Due to latency and site issues Fandango was having, the transaction failed. The messaging on the site indicated that my card was not processed. I was able to order tickets later in the day, but when I went to use my gift card the funds from the failed transaction were still missing so I used the available balance left and paid out-of-pocket for the remainder.

I have chatted with agents 3 times at Fandango. I was told initially the funds would be available the next day. They were not... I reached out again and was told it takes 3-5 days for the voided transaction to be posted. After a week, balance is still incorrectly showing $0.

I've essentially paid $46.60 for 2 matinee movie tickets and all I want is for the money from the failed transaction to post and they have refused to offer any sort of reconciliation. I have been told by all 3 agents they can see the failed transaction so why am I being forced to waste my time trying to get my gift card reloaded?

I reserved a seat for a movie, but when I went to pay I got an error message and it kicked me back to the main screen. When I went to reserve the same seat, the seat was listed as taken so I assumed that meant that someone else bought the seat in that short amount of time. I purchased a different seat instead, although it was unideal and really out of the way. After a couple of minutes and refreshing the page, it showed the original seat I wanted as available. It turns out the system thought I still had the seat open in a different browser and listed it as taken. I contacted Fandango through their live chat and they happily told me they wouldn't exchange the seats unless I bought a VIP account. So they want me to pay more money to fix a mistake caused my their system? First and last time using Fandango.

I purchased tickets for a movie on the following day, but when I got to the theater my tickets were for the previous day. I know I purchased the right date because I remember it clearly. Secondly, the customer behind me seeing the exact same movie was told the same thing. That they purchased tickets for the day before.?. Sounds like much more than a coincidence. I called fandango and they refused to even provide a credit. Buy your tickets directly from the theater! Fandango will keep your $$ even when it's their mistake! I'll never use fandango again! They lost a lot of future money, as
I am an frequent movie goer - lost money trying to be greedy.

Please do not by tickets through Fandango go through Movietickets.com. I called their 866 number and was on hold on the line for more than 30 min. I wanted to buy tickets for "The Best of Enemies" and I don't know how the heck the system took me to "Dumbo" when I originally clicked on "The Best of Enemies." I tried to stop the processes when I realized it, but I was charged. I tried do an exchange, but after trying 3 times to reset my password, I decided to buy the tickets I actually wanted before the movie sold out. Fandango refused to give me a full refund. They charged a $3.50 service fee its in their ticket refund policy which is only visible if you go down to the button of their website. I will never purchase through Fandango ever again!