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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Worst company to deal with. No return call, bad return policy, they even charge you a restocking and return label fee. Item was not received in time
I ordered White sox playoff gear from fanatics since i got an Email saying "get your playoff gear in time for playoffs" so i order it the day the sox make it to the playoffs and get 2-4 day shipping then after i purchase it, it says it wont arrive till October 8th? Playoffs more than likely will be done for the sox by then? So why have the gear? Terrible on their shipping days.
Good Morning, Tyler. Upon review of the order, we can confirm the item purchased was a special event item that had a scheduled shipping dated. This date is stated under the items description, check out and in the order confirmation. We are truly sorry for any inconvenience caused. If you are no longer interested in the item, please message us for assistance. Sincerely, Maribell
I ordered for a customised Arsenal shirt which was suppose to be delivered next month but unfortunately two days after the order was placed I was sent a mail that the order wont come at the scheduled date until further notice. I was given the option of cancelling the order if I couldn't wait endlessly but to my surprise my order is in the category that can not be cancelled.
The company also charged me $229 as against $168 which is the price on the invoice.
So when am I going to get my shirt? Is this not daylight robbery. Reaching your customer care has been difficult. I regret patronizing you.It was my first time and I had a bitter experience.
Michael Akinremi from Canada
Good Morning, Michael. We are truly sorry for any inconvenience caused. Upon review of the order, we can confirm there was a delay in receiving the inventory. For the inconvenience, we have refunded the shipping charges. In regards to the amount charged, we can confirm only what was authorized at checkout was accepted from us. The conversion fees are charged from your financial institution. Thank you for reaching out, Maribell.
Cristin goes above and beyond to make sure you have the best service. I had a Clemson mini helmet case that was cracked upon receipt and she made the return and the new one replacement extremely fast and easy: The company needs a lot more Cristins. In fact every company needs a Cristin!
Hello Gary, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Delivery said 3-7 days. After purchase, the receipt email said 15 days! On top of that there was a warning that the date of 15 days may be delayed because of COVID. Way beyond pandemic issues, bad business.
Hello Ryan, thank you for your feedback! I am very sorry about the shipping time frame. Our number one concern is customer satisfaction. Upon review, the item that was purchased is a made on demand item. Production of item doesn't begin until after the order is placed. On our site, it will inform the customer that it can take up to 4 business days to complete and then it will ship by whichever shipping method that was chosen. It doesn't necessarily mean it will take that long to complete. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Poor customer service that does not answer questions. Pretend to not understand any questions. Tried to change size of jersey to extra large with no luck.
Good Afternoon, Ronald. Unfortunately, when an order is placed we are unable to alter the size. For further assistance, please email us at [email protected]. We look forward to speaking to you. Sincerely, Maribell
I ordered a Tom Brady jersey as a gift in April and it still hasn't shipped. I'm bombarded with email blasts for marketing. Maybe a warning that the item won't ship until Oct prior to the purchase? Then try to get someone on the phone. They hide under the Covid excuse.
Good Afternoon, Timothy. Upon review of the order, we can confirm the item purchase is a special event item that has a scheduled ship date of Thursday, October 15,2020. This date is provided by the manufacture and is displayed upon purchase. We apologize for any inconvenience caused. Sincerely, Maribell
Ordered green bay packers face mask for my grandson's august birthday. They promised 3 to 5 day delivery at the time of purchase. The next day I received a e-mail stating the order would be sent out in 2-3 weeks. Now I received a e-mail that the order is further delayed. Never again from this company! You broke the heart of a little boy. Shame on you and your deceitful marketing.
Good Evening, Jon. We are truly sorry for any inconvenience caused. Please send us a message with the shipping address and email for further assistance. Sincerely, Maribell
I will never order from Fanatics again. I order 3 items and they want $9.99 for a return item on a Bills dress that doesn't fit. I bought an XL and the item runs small.
Hello Cheryl, thank you for your feedback! I am very that the didn't work out. Our number one concern is customer satisfaction. I have waived the return fee and email you a return label. You can print out the label and attach it to the package. The package can be dropped off at any local post office or FedEx store. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
So you get all excited about trying a new company saying you will get your items within 2 weeks is plan bull$#*!. I ordered in April 2020 and now they tell me end of October. Calling BBB tomorrow. Worst Ever..
Hello David, thank you for your feedback! I am very sorry about the delay of your item. Our number one concern is customer satisfaction. Great news! I see that they have just arrive and should be shipped out shortly. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I was attempting it just exchange something and I was treated like I was stupid throughout it. She seemed annoyed the entire call and I was spelling out my email and she was like "what are you even saying" I asked a question later on in the call and she had this Attitude about it. I don't think I'll be bringing my business back to fanatics after that.
Hello Dylan, thank you for your feedback! I am very sorry about the experience you received you contacted us. Our number one concern is customer satisfaction. Unfortunately, our warehouse doesn't have an exchange policy. It will have to be returned for a refund and reordered for what you want. I have waived the return shipping fee. However, at this time there is system issues with generating a return label to email you. I have opened a ticket to have our Order Management Team send you one. You should get an email in 2 to 3 business days. If you have not received the label by that time, you can reference the ticket with the issue #2136503. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Bought two hoodies for $65 each and I ordered them a size larger just to be safe. The hoodies just barely fit and the quality is laughable. It looks like they took the cheapest sweatshirt they could find and crudely ironed on the team name and logo. It just seems like this is something you would get from a place like Wish or one of those other sites that send cheap crap that is not as advertised. Unfortunately I've been bit twice now by this company, I tried to return a World Series champions sweatshirt that had the wrong team on it, I sent it and was never refunded to this day.
Hello Nate, thank you for your feedback! I am very sorry about the quality of the sweatshirts. Our number one concern is customer satisfaction. Upon review, it shows that you have already generated the return shipping label. You can print out the label and have it attached to the package. I have waived the return shipping fee. The package can be dropped off at any local post office or FedEx store. It can take up to 10 business days to receive and process your return. You will receive a confirmation email. Unfortunately, I was unable to find any returns from 2018 that was received or refunded. Our would had to had been notified of any lost returned items within 90 days of the return if you have not received the refund. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Their graphics are garbage, and they've ruined sports merchandising by taking over pro sports merch sites. Full stop.
Hello Michael, thank you for your feedback! I am very sorry that you were disappointed with the quality of the item. Our number one concern is customer satisfaction. We have refunded you return shipping fee back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..."
So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card.
So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks.
So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,
Hello Thomas, thank you for your feedback! I am very sorry but your order. Our number one concern is customer satisfaction. I am very sorry but you will need to speak with one of our Fan Protection Specialist regarding your account. They can be reached at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The return policy states 365 days, however the Returns are charged 1/3 of the price of the product, sales tax + shipping.
Hello Jon, thank you for your feedback! I am very sorry about the return policy. Our number one concern is custom satisfaction. I was waived the return fee. It can take up to 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Cristin was amazing. She is very knowledgeable about all the products. She. Went above and beyond to help me. I will definitely recommend Cristin to everyone.
Hello Jared, we are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Fanatics just started adding a $1.99 handling fee to each order. I for one will never order from these morons again. Lets see if the new fee offsets the loss of customers. Guess the COVID-19 and fresh air fees can't be far behind.
Hello William, thank you for your feedback! I am very sorry that the shipping and handling fee. Our number one concern is customer satisfaction. Can you please private message us with your order number or email address? Sincerely, Julian
I made a purchase in June for an embroidered Tampa Bucs #12 Jersey for my husbands birthday. He just received news that he was cancer free and I wanted to get him something special. Fanatics was quick to take my money out of my account, no doubt. BUT here we are headed into October and I have yet to receive the purchase. A confirmation was never sent to me and I am so happy that I thought to screen shot it. When I go back to the site to check status, the log-in does not recognize my email address now. How ironic is that? It's dang near impossible to get a hold of a HUMAN when you deal with this place. All I want is what I paid for because the season has started and it would be nice for the June Birthday gift to finally get here. HORRIBLE HORRIBLE HORRIBLE CUSTOMER EXPERIENCE. I will never ever purchase anything from the site again!
Hello Esther, thank you for your feedback! I am very sorry that you haven't received the jersey yet. Our number one concern is customer satisfaction. Upon review of your order, it appears that this was a special event item which on our site mentions that this item will not ship until or before 1015/2020. This message will appear on our site several times during the process. Once on the item page and a few more time under the description of the item when checking out. It would've been highlighted in green. Please make sure when checking out that you are logging into your account. At the time of the purchase it was checkout as a Guest account. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I order a gift for my husband on this site and it never came I checked the website to track my order and it said my order didn't exist when I finally go ahold of someone they told me my order was sent back because the address was missing which is a lie because how do you even ship a items or submit a order if there is no address? Now they refuse to give me back my money until the item gets back to the warehouse of where they said they never shipped from? Doesn't make sense they know I don't have it give me my money back.
Good Evening, Amanda. We apologize for the inconvenience caused. Upon review of the order, it seems the street number is missing from your address. Once the package is received back to our facility a full refund will be processed. We are truly sorry. Sincerely, Maribell.
Same issue as a previous complaint. I ordered Green Bay Packer masks for my brother. Never got an order confirmation, and nothing shows on my order history at all, but the money came out of my account. About a month ago, I called to check on the order. They were able to find it, said it would be going out in a few weeks, and that they'd send me an order confirmation. I've had nothing but advertising emails since.
Good Evening, A. K. We would like to look into this further for you. Please send us a private message with your email and shipping address. We look forward to speaking with you. Thank you, Maribell.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Albert, thank you for your feedback! I am very sorry about the return shipping fee. Our number one concern is customer satisfaction. I have waived the return shipping fee. You can print out a label and attach it to the package. The package can be dropped off at any local post office or FedEx store. It can take up 10 business days to receive and process. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian