FanaticsReviews 3,951

I recently attempted to purchase items from this website. I found what I needed and process seemed fine, then I get an email saying my order was canceled but it doesnt state why. I reached out online through the live chat, and was told there was somerhin g wrong with my payment and to call customer service. I called them, wait time was indicated as 10 minutes... 20 minutes later I am still waiting. So then I selected option to have them call me back... no returned call. So I then said forget it and reordered what I needed. I saw afterwards that payment was pending at my bank so should be no payment issues right?... Wrong. My order was cancelled again. I got the same email. Called and still can't get anyone on the phone. Now my God-children have no gifts for their birthday. This is beyond ridiculous. First and last time customer.

I ordered a Green Bay Packer hoodie that also came with a plushie bear. I received just the bear. I called your company on the 18th and talked to a man that I could barely understand. He told me that I needed to send the bear back and he would send out the full order that day and I would receive it on the 21st. Today is October 24th. I tried to track my order and the number did not work. I tried numerous times by phone to contact you and finally a Cheynne answered and as I was telling her what I needed she hung up on me. I called back and got a Nameze and she looked my order up and stated I would receive on the 29th and gave me a new tracking no. Well after ending the call I tried the new number and it does not work. I hope that I receive my order on the 29th. I do know that I will NEVER order from this company again.

Three times I have ordered from fanatics.com and I have yet to receive a correct order. Its always wrong sizes, wrong teams or both. The worst part about it is that you can only chat with them online and you will be treated as if it was your fault you received the wrong time. I have yet to be refunded or have the item corrected once. Today I was refused a refund, refused to exchange item that was incorrect, refused a return label to return incorrect item and refused when asked to speak with supervisor or management. Just want to let you know what to look forward to when ordering from fanatics.com

I ordered items and multiple packages came in with an empty box. I filed a ticket regarding this on 10/12/2020 and was told that it will be finished reviewing within 3 to 5 business days. I wanted to return the items that I actually received but when I try to login my account is locked. The customer service refuses to unlock my account as well as continuously put me on hold and tell me that there's nothing they could do. The ticket is still not resolved and they just say it's under review.

Fanatics is the worst! I'll never order from them again. I ordered an event shirt in early September for my young grandson's birthday which was the end of September. The shirt didn'tt arrive until October 7th and they sent the wrong size. They replaced the shirt which arrived today, October 20th, and again they sent the wrong size. Of course the shirt is no longer available and my grandson is very upset. They offered me a 30% off coupon but it won't work on the new shirt he picked out and they refused to do a manual adjustment, but offered expedited shipping on the new shirt instead. Whoopee! Not what I call good customer service! I ended up ordering the new shirt on Nike at a better price, free shipping and a much quicker delivery date.

I honestly never write a review but this was the last straw for me and I just had to do it. It appears that Fanatics believes that as they grow bigger as a company that they can treat their customers like garbage, I guess this is how you act when you fell as if you have a monopoly on the market.

The other reviews on this website DO NOT lie. I have been ordering from this company for many years and have put up with late deliveries, wrong products being sent, crazy shipping fees and exchange rates, but I have always been loyal. The customer service has never been great but was at least adequate in the past and they would eventually listen to your concern after a few attempts and some reasoning.

However, if you are buying Internationally, DO NOT DO IT. I live in Canada and my most recent purchase of around $120 came out to roughly $210 dollars with the exchange rate and the over $55 dollars of shipping and tariffs. Even still, like a sucker I put up with this because if you want NFL and NCAA gear it is the price you pay when you live in Canada and the local stores do not carry as much stock in ways of these items.

The reason for this terrible review though is regarding the purchase I made prior to this one which I just received yesterday, which was to be given as a Christmas gift, the shirt size normally ordered is XL or maybe XXL if it is a slim fitting item for this person. However, the item we received was an equivalent to a 4XL size if not even bigger and would not come close to fitting the recipient of the item, as it would almost fit like a dress. When contacting Fanatics Customer Service for over an hour and dealing with four separate representatives, two of which disconnected from the chat, all of them refusing to provide me with a fair solution. They wanted to refund me for the item and have me repurchase it with new shipping costs while also requiring me to cover the shipping costs of returning the item in question, furthermore, while also losing the money for the original shipping and tariff fees. So sorry for the long winded review, but long story short, please save your money and do not give it to this company. Buy local or support a mom and pop small business that will provide you with far superior better customer service. I will NEVER again purchase from this company after spending thousands over the years with them. The reviews on the internet do not lie everyone, they have four reviews that I know of rating them 3.7,3.4,1.6,1.3, respectively and this many people cannot be wrong or it cannot be a coincidence, which I know from experience now to be true. STAY AWAY! Do yourself a favor and save your money and your frustrations, you will be happy you did! The absolute Customer Service

So I placed an order for a personalized Dodger shirt for my dads birthday in November. It allows you to see what it looks like prior to purchasing. It was the pretty Dodger blue, the letters were big so I was like great. I placed the order and I received it within a decent time, I had waited a few days to open it but once I did, I was soo disappointed. It looks nothing like the picture. Granted I ordered a 3XL which measures 30" in length. Out last name has 10 letters so you would think 3XL plenty of room... well, they only used 9" to put our last name. The color blue is even off, it looks cheaply made and it even looks like it has some type of spots on the front that I just noticed when taking the pic. So the packing slip doesn't have a phone number, you go to the site and it tells you to chat with one of their reps after going through all that, they finally gave me a number to call, I talk to the rep and it was like a too bad so sad, after trying to get a sup with her which she refused when prior she kept on placing me on hold to talk to her sup, now no sup avail. I told her I would hold she refused and disconnected. Called back got a hold of someone didn't want to tell the story over and asked immediately for a sup finally after some back and forth with the rep and being on hold I was able to speak to a sup. Pretty much, it's personalized so I can't return it. They can't have another one made because they said it would look the same and then I asked for a full refund and the sup had to send to another dept and they would call me within 72 hours. The sup couldn't give me a direct # or even his employee # all I got was his name Joseph. I wish I would have read the reviews sooner because now I spent money on a cheap tacky looking shirt because Fanatics false advertised the merchandise and are now not willing to fix it. I will NEVER order from them again.

Ordered masks on July 2nd. Received confirmation and order number with expected delivery date of July 15th. Kept checking status. Received but not yet processed all the way until October 10th. Now no previous orders in history. Can't call. Live chat keeps texting pick a subject no matter what option you choose. I want my $32 refunded but guess I just learned a valuable lesson on scams. Have talked to several others that never received their mssks

I would give a 0 star if that is possible. I have ordered a product on September 27th and after a delayed shipping it is about to get delivered on October 16th. On 16th, the shipment was returned back saying it is incorrect address which is not. I have called up fanatics customer service and they said they cannot help me anyway except asking me reorder the product which will take a month more to get delivered. They couldnt even provide the right shipping information inspite of being the point of contact. Very very poor customer service

Soo disappointing
Soo disappointing. I will never shop here again. I thought since it was supposedly "official" I would get much better service. First jersey; too big. So, I decided to return and get a smaller size. 100 days to return-ok, great! I returned it immediately. A $10 charge for a return label? (guess I'm used to amazon policy). Reordered, get an email (posted Wed., 10/14 at 3:34am) saying "delivered, Tues. Oct 13". Odd. I didn't get any package. Checked site, it said delivered Wed., Oct. 14. Still odd. I checked mailbox, front door-nothing. Called Fanatics- FedEx picked it up and then delivered it to the USPS—I still have to wait another 9 days for delivery! The first time I ordered it took 10 days total. Now it's 14? I have already had HORRIBLE delivery experience with Fedex AND the USPS recently, (packages lost arriving weeks later, package delivered to house across the street), so I was not really thrilled about the fact that those 2 entities were handling the package. Never again.

I ordered a women's small fleece pullover. What I got was a men's large although the tag said small. Also, the body of the pullover was supposed to be one shade of grey and the arms another shade. One arm was dark and the other light. Now I have to pay $10 to ship this horrible product back to them? You can't reach any help by phone or the chat line. DO NOT EVER BUY A PRODUCT FROM FANATICS! They ship crap to you and then collect $10 on returns.

I ordered a mesh, trucker style hat recently that was a Fanatics branded item that I was really disappointed in for the quality. The mesh part feels like fishing line and is bright white that bends oddly. The front of the hat is very creased and doesn't fit right when wearing along with an oversized logo. I ordered a very similar hat from Fanatics but a New Era brand and it was great. Their ordering experience is easy and shipping is fast but the branded products are not worth it in my opinion. Worse is now I have a $9.99 return fee to send this back, even when I bought a new item.

I ordered 3 Vegas Golden Knights T-shirt's in April. Loved the shirts till they were washed. They were only worn a couple times because the weather warmed up, into the 90's so black was not ideal color to wear. I washed them the other day, hung them to dry so they wouldn't shrink. Went to put on the long sleeve the other day, tiny holes in the front of the shirt! I looked at the other two, holes in them to. Called company this morning and they will do nothing cause it's past the 3 months! So if you order from this company, beware! Very cheap material, and no help if it's defective! Very disappointed since it says returns 365, that is if it's never worn, tags still on, in excellent condition and receipt, packaging from company!