FanaticsReviews 3,951

I was going to buy a Brady jersey but decided to be a little unique and opt for a Woodley. Fanatics carries Brady with correct font so I assumed my custom would be done the same way.

Nope. The custom Woodley is a fraction of the size of the official team font and name plate (not to mention the W itself isn't even close).

I've emailed several times and they just hit me with a blanketed "custom products are final sale".

It looks like I purchased this as a Chinese knockoff.

I ordered my items on November 4,2020 and they were shipped on November 5,2020 by FedEx. FedEx is another issue but I digress. FedEx instructed me to call Fanatics because only they could change the shipping address while it is in FedEx's possession. I contact Fanatics and they stated that their company policy dictates, 'If FedEx could not find the address, then they will return my package to stock and refund my money.' I am not asking for a refund, I want what I ordered. I paid for the package so why can you not call FedEx to change the delivery address in lieu of having to refund money; it is a simple phone call. You are supposed to be selling Major league items but you have middle school business practices. I had an issue with a Jersey I ordered 2 years ago and now I will NEVER order from these people again. If I could put a negative overall rating I would. Please don't insult me with a generic apology that you placed on all the other reviews. This was a birthday gift for my son who LOVES soccer and I cannot count on you to do it right.

Trying to return an order, and it has been a nightmare. There is no customer service number on the website, you have to research and find it on the interwebs. Their service email from my shipping receipt comes back undeliverable. The live chat isn't available half the time. I FINALLY somehow tracked down a customer service phone number and after several tickets and calls, I am repeatedly being denied because despite the fact that BOTH Fanatics website and the shipping invoice say I have 30 days from DELIVERY, when they go through a third party manufacturer, you don't. They take the date of purchase. The agent chastised me for waiting so long to start the return - seriously? What company starts a 30 day return clock from the date of purchase before the customer even receives the item? I am freaking livid - I have never dealt with such stupidity. Fanatics literally allows their 3rd party manufacturer to screw customers and says they can't do anything about it.

I ordered a IU RED sweatshirt and waited weeks to receive a green pair of shorts? Accidents happen so I called and reported it and they said we will send you your IU sweatshirt out. I thought maybe they would RUSH my order but NOPE. Receive it in a couple weeks. That is crazy... you made the mistake and now i have to wait again? Good customer service would of got it to me 2 days later and ate the expedite charges for their mistake.

So, on October 13th I PREORDERED a limited Manchester United jersey for my son for his birthday. It was to be released and shipped on October 31st. I emailed them a few days ago to try to get a tracking number. They told me that there wasn't a tracking number yet, because the item had sold out and they were waiting for more. Apparently they don't understand what a PREORDER means. It felt like the Seinfeld episode about the rental car reservation. " You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." anyway... terrible customer service.

Purchased an Army Shirt! Decal is fading badly after 100 days of use. They won't take the shirt back as I'm 10 days late in contacting them. The last wash I did, the decal of "Duty, Honor, Country" is almost unreadable. Can't believe they won't stand behind a $20.00 Shirt, which is useless to me. I wanted to wear this shirt with pride, but that won't happen due to a company that can't make exceptions when it's outside of their policy. I will never purchase from this company again as they don't understand customer relationships when an exceptions happen, which happens in business all the time. When I asked to speak to a manager, they put me on hold and no one came to the phone. This happened twice. Again, POOR CUSTOMERS SERVIVE!

HOLY COW. NEVER EVER BUY FROM THIS SHAM OF A COMPANY. I'M WARNING YOU NOW. THEY JUST CANCELLED MY ORDER AFTER I paid IT. THE REASON IS FOR "SECURITY REASONS" WHAT THE HELL IS THAT. I'M BUYING SWEATSHIRTS FOR HEAVENS SAKES. I CALLED AND ASKED THEM TO EXPLAIN AND THEY SAID, FOR SECURITY REASONS THEY CAN'T. THEY SENT ME THE EMAIL TO BUY FROM THEM.

I ordered a Carolina Gamecocks Hoodie from these clowns. I ordered it for my daughter's Birthday. She is 15 years old and 100 lbs. She likes her sweatshirts a little big so I ordered it in a men's small. She usually wears a small in women's. I received it today and I don't even know what to say. It would be snug on a cabbage patch doll. It's smaller than a kids small. We had our last name printed on the back so they say we can't return it. I get the fact we had our last name on it but I think they send me a toddlers small. It's the craziest thing ever. Ohhh well guess I have a new rag to wax the cars with. I know I'll hear $#*! for this but when you call customer service don't plan on talking to anyone who speaks English because you'll be connected to someone in the middle east.

Never ever order from this site! Ordered a cheerleading outfit for my 7 year old for Halloween two weeks before Halloween and it was supposed to be in in plenty of time but shipping kept saying it has not left Florida. So finally I call fanatics and the guy says it was "lost" and fedex was at fault (lie). So then he tells me what I ordered is out of stock and they didn't have any other sizes available- I get online and go to the site while I'm on the phone and there's definitely the next size available- I tell him this then he "finds it" but he can't send me that one, I have to take a refund on the other order (wait 4-7 days for the money of course) and I have to place a whole new order which he says he will overnight and promises it will be at my house by the next afternoon. I begrudgingly say ok because my daughter really wants this for Halloween. I wait all day for tracking info, never get it, finally go to the site to see and there is tracking info available- saying the outfit will not arrive until Monday. (It was promised to be here on Friday so she could wear it SATURDAY FOR HALLOWEEN) I call fanatics back and the new rep says oh no it's only overnight once it ships but it takes days to process so you won't get it until Monday at the earliest. Oh and he can't issue a refund and cancel the order bc it's been "processed". To say that I am livid is an understatement. Never ever ever ever order from this company.

Thank you for the recent reviews. I was about to place some orders for 2 hoodies for my daughter when I read the Most Recent Reviews. I'll definitely buy my items somewhere else, I mean rude Nd unhelpful customer service, losing packages, weeks delivering your packages and wrong items sent. Its okay. I'll find a better deal somewhere else! Thank you for the honest reviews and I hope this company helps everyone after reading these reviews. Hopefully!