FanaticsReviews 3,951

I purchase 2 items on Sept 8,2020 and received 1 within a few days. The Emmitt Smith T-Shirt was a special order that would ship on October 17,2020. Today is 12-3-2020 and the order shipping date has been changed 3 times. This is absolutely Unacceptable especially since they are located in Jacksonville Florida and the SEPTEMBER BIRTHDAY PRESENT was shipping to Tennessee. I spoke to several incompetent and untruthful advocates who read the teleprompter in front of them and it was all misleading. I'm not sure if the NFL Shop has turned their heads and rolled over concerning Fanatics deceptive Ordering and Shipping practices, but, today they are put on notice again. I've ordered many items over the years and I'm appalled at the lackadaisical attitude I've encountered on my LAST and FINAL order with this company. I'm so glad that I decided against purchasing 3 of the T-shirts because I would have been thoroughly upset if my 11-30 birthday would have come and gone and NO present. I don't want a refund, I want the birthday gift for someone who is has been extremely ill shipped before SEPTEMBER 2021, please! Be careful and think before you place an order with Fanatics because they ordering and shipping practices are no longer reputable and very deceptive.

I recently ordered an Adam Thielen autographed jersey. When the jersey arrived, I followed the instructions given to verify the autograph. I entered the hologram number in the verification site on fanatics.com. Come to find out, the hologram number is invalid!

After placing over five calls to customer service, I have been told three different stories and have been placed on hold for over a total of 6 hours. I was told a ticket was created and they will get back to be in five business days!

I asked to speak with supervisors and other departments to get an answer, I was denied each time. The false advertising on the website is criminal. Please do not spend your money here! Worst customer service and company I have ever dealt with. I will be writing a letter to every company that endorsers fanatics explaining this experience. I cannot believe professional teams support such a criminal company.

Ordered several items for Christmas presents. Those items arrived just fine. However, we received 2 packages with stuff that we did not order. We tried to return the items but dealing with customer service was very frustrating. They were rude, could not figure out what we were talking about, couldn't figure out what happened, gave us incorrect and conflicting information about what to do, didn't seem to be able to see what we had discussed in previous calls and could never figure out how to allow us to return this stuff to them. We just want to return stuff we didn't order, but are getting to the point where it is ridiculous and we are thinking we will just donate it. Very frustrating. Don't think we will order from them again.

I bought a personalized sweatshirt, after one wash the name is gone. I will never purchase from them again. I contacted Fanatics who said there was nothing that they could do because it had been washed and worn, also this shipped from a vendors warehouse... excuse, the response from the email requested below was the same, If you have known issues with the vendor why use them? The 30% off offer on the next order is not acceptable because why would I continue to purchase products that are of bad quality from a business who don't stand behind their customers. If I wanted a sweatshirt that the letters were going to wash out of I would draw on it myself. The other issue is with another shirt I ordered before realizing the letters were going to wash off, In order to get a full refund you are required to get an E-gift card to Fanatics, if you want a refund to your credit card you are required to pay 9.99 shipping, so No I will never shop at Fanatics again.

I placed an order back in August 16th on a New York Rangers office Chair. I had 3 different ship dates in less then a month... Called them and of course you speak to Mohamed from over seas who cant understand English when there is a problem. After many attempts of emails a lady emails me and says the chair is now delay cause it wasn't sign by the athlete. I said WHAT? It was just another excuse of why it hadn't shipped except to say it was out of inventory. SO they post and sell things they don't even have. This was a NIGHTMARE. Pay more and be happy elsewhere. I have spent a alot of money here and I had to use a lot of foul langue to get something done in Nov. And finally they refunded my money. 4 months of LIES and no customer service

I ordered a hockey jersey as a christmas present and the quality of the jersey is PITIFUL. So cheap. Plastic logos and letters sewn onto a cheap jersey material. Save your money and do not order from here, order from a credible website.
When I asked for my money back the customer service rep said I was going to get a return label in my email she said it would take 30 mins. When 12+ hours passed I contacted customer service again then they said my item could not be returned. So she made a customer service ticket # for me (96 hr wait time for a response, btw), but moments after she got me the ticket # I got an email with the RETURN LABEL I originally asked for. I have no idea what to do with this cheap jersey but I know I don't want it.

I placed an order on October 31st. Two items were too large. I returned them on the 9th. On the 20th, after my items were received I contacted support for my refund, they said they had email it on the 11th. Nope. So, they said they would do it again. Nope. So, I contacted support, they tried sending to 3 different emails and none came through (obviously a problem on their end). As a result I do not have Christmas presents my son is expecting and I will NOT be reordering after spending over an hour with chat reps.

Hands down the worst company in the jersey business. Please god do your self a favor and go anywhere, and I mean anywhere, else then this company for your jersey needs. I bought a Ravens jersey and wore it twice. Never washed or dried. I hung it up, as I do with all my jerseys, after each use. All the numbers and logos are falling off. It is absolutely horrible. Spent around 180 for it to be customized as well. And it's a piece of trash. On top of that they will not under any circumstances refund or exchange it. Worst customer service as well. Tried speaking with a supervisor and they would not allow (FYI. I wasn't yelling or being in any form disrespectfuto the representative, I myself work in a call center and know its not their fault) This company is TERRIBLE! Their customer service is awful their products are cheap and over priced. Safe your self the hassle and shop legitimately anywhere else then this joke of a company. It is a miracle they are still in business especially since I am just 1 of over 2k reviews with the same experience.

This is truly the WORST customer service department I have ever dealt with. Ordered a custom Baltimore Ravens jersey, after TWO wears and NO washes it's completely falling apart. Obviously the cheapest material they could find was used, and for 180$! ABSOLUTE JOKE. Will not refund, or exchange but they're happy to keep the money for a piece of trash jersey. Will absolutely never shop through them again, and would advise you to do the same. There is a reason they are at a 1.6 star rating, and even that is generous.

EDIT*****: The order number is 21-6057-9028, as written. This is ridiculous, just got off the phone with a customer service representative who refuses to do anything to set this issue right and stated when asked for a manager stated "No, our managers do not like to field these types of calls so no one can help you."

Give yourself a pat on the back for unprofessional service and customer service to all the customers who complained about bad service, late shipments, shoddy products that could be bought at a Flea Market or Thrift Store. I would be embarrassed if I owned a company and there were so many complaints that I could not even count. First clue that something needs to change at the top on how to run a successful business. Your reps are versed well on how to cheat its customers and not even making excuses for items that do not show up or are a month late

On, 2 separate dates of 11-13-2020 and 11-16-2020 I ordered from this site for 1st time. When I say stay away that's exactly what I mean. I was overcharged on both orders. 1st 1 it was a few $, the 2nd time it was almost $100.00. These were Christmas gifts for my children and they company all ready have your $. It took many hrs w/reps/supervisor all 4 ppl blew me off and did not 1 thing they told me over phone. I'm still waiting for them 2 decide if I will get a refund. The orders were not delivered correctly. 5 items and I have 1. The way It is going I'm not sure if I will every get $ bck or get correct items. It was a mess. May I have to get other gifts for my kids, bcus I was not going 2 have my kids have a gift to open on Christmas. I will never order from this company again. Word of mouth also works. Spare yurself all the time/and 2 loose yur $.

Purchase some thing from this website, Took forever for them to ship out, they put the wrong address, they Won't make an effort to help fix their address on their part. Contacted FedEx to try to change the address they said the shipper needs to change it, contacted the shipper, Took forever to get somebody on the line, only for them to fill me with bull$#*! about how it's their policy that they can't update an address. And once the item is returned to shipper I get an automatic refund which I'm trying to get my hat not a $#*!ing refund. No help at all. Wont fix their own mistakes. Don't order from this website.

Orderd 279a Travis Kelce salute to service jersey over a month ago and it supposedly arrived on 11/21 (Saturday). Carrier neglected to put it in the mail slot and returned it back to Fanatics the same day as undeliverable. CALLED fanatics customer service and they are unable to send me another jersey and told me I need to wait 10 to 15 business days to receive a refund. I am extremely upset as the jersey is now sold out and I can't get another one. Poor service all around what kind of courier does not try redilvery or have a holding depot as stated on the web site.

I ordered a jacket on nhl site to which they processed order then delayed 3x then finally cancelled it without any explanation or contact with me. The company is a complete joke. They also bought lids and eliminated store pick up option with also charging flat rate 14.99 ship for everything. They $#*! the customer every chance they get and have 0 customer service in mind. Garbage company who monopolizes the sports industry. They will lose contracts soon enuf with the major sports.

Girlfriend and I ordered a custom $200+ Manchester United jersey with my name on the back. Despite having a confirmation email with the correct spelling, I was sent a jersey with a missing letter on the back. After calling over 10 times I was finally able to speak to a supervisor who acknowledged the error but told me that no returns can be done on custom items and that I can't be given a refund/have the product remade correctly because it's "their policy".

To add insult to injury, we were offered a 15% discount coupon to make things right which is extremely insignificant given the original price of the item + duties and taxes. I would give the company 0 stars if I could.

Horrible overall experience