FanaticsReviews 3,951

I ordered a pullover er for my grandson for Christmas in October. Received an email delaying it till. No big deal still time for me to ship from Fl to Wa. Then another email on the 17th, delaying till the 10th of Dec. They provided a link if I wanted to cancel. I had to do it by the 2nd which I did immediately as I would not get it in time to send and they received by Christmas. So I bought another gift. Then I receive an email saying they shipped it. So now I have to return it in long lines at the post office during Christmas. Not happy. And they could careless.

I placed an order first for a blue Titans sweater. When it came in the mail, the sweater was purple, so I sent it back. The second time I went with a different sweater that was grey, and when it arrived it had a logo for some random team I had never heard of. Again, I sent it back. Finally, when I got the right sweater, I was told I would be issued a refund in 7-10 days. I got an email a few days later saying they had given me the money in an e-Gift Card, which I didn't ask for. I don't typically buy sports things, and this time was a once off, so I have no use for an e-Gift Card. It wasn't even the correct amount, but it was only off by a couple dollars so that's the least of my concerns. When I talked to customer service, I was told they put in a ticket to management and someone would contact me in 2-3 days. Shockingly, 3 days later, no one has contacted me, so I have to talk to them again. I have to go through 2 different reps before someone would actually talk to me, and they basically said there's nothing they can do but here's your ticket number.
That's almost $100 down the drain. Thanks a lot. Will definitely not be shopping here again.

I ordered a personalized flag but when checking the order conformation I saw that the last letter had been left off. I called customer service and was told it was because there was a 14 space limit. My personalization was 15 spaces. There was no mention of this limit in the description or order info of the flag. I was told that because the order was already placed the personalization could not be changed nor could the order be canceled. I said " so I'm getting a flag with the wrong personalization when there was no limit specified in the description?" "The order can't be changed" was the reply.
If you order a personalized item from Fanatics be sure you have a short name.

I have repeatedly tried to order a single item (a kids T-shirt) and still don't know if it's on the way. I got several cancellation emails, called their customer service number and was only told that my charge had been refused for no apparent reason. They claimed that they cleared my account so I could reorder, but the shirt was no longer available in the size I wanted. So I ordered another one. No telling if that one will arrive. There is no status on their awful website.

I ordered a NY Giants jersey from the site and was honestly very excited about it. The item finally arrives and let me just say - I've seen better quality knock-offs out of China. For $180 I received a jersey with poorly stitched/fraying numbers, the jersey was half iron on and had stitched patches, the NFL flash that sits in the crest of the neck was so off-center that it overlapped the seam joining the jersey and mesh together by nearly a quarter inch. Just the shoddiest of workmanship.

I contacted customer service for a return as fanatics has this 365 day return policy (it sounds great to the uninitiated, but you find out otherwise quickly) to request a return label. During the call the CSR and I discussed how I'd like the refund to be processed, giving me an option of store credit or a refund to the card processed. I opted to have the money refunded to my original means of payment and went about my day. Nearly ten days later, no refund had posted. So I contacted customer service and that CSR told me to give it 48 hours and if it hadn't posted yet to give them a call back. 72 hours later I fire off an email asking about my refund. Within 15 minutes I receive a matter of fact email from some nameless employee that they refunded me on a gift certificate that they e-mailed me. Now I'm sure you're thinking - how did you miss an email like that? Well, two reasons. One, I had received an email already from them acknowledging the refund and that it would be applied to my card and reason two being that Fanatics literally sends anywhere from 4-7 emails, EVERY SINGLE DAY.

In any event, despite all of this, Fanatics still didn't issue a refund. I've now filed a dispute with my bank and pissed and moaned on the BBB website. If you have money to burn on sports memorabilia, avoid these bloodsucking pieces of $#*!.