FanaticsReviews 3,951

Fanatics is a joke and scam. I ordered my items on 22 Jul and it's website stated that my order will be delivered by 5 Aug. By 5 Aug, my order clearly didn't arrive and based on tracking information, it showed that the package was still stuck at the USA warehouse. I made a complain on 11 Aug and they said apparently my order had gotten lost on transit. Thereafter, they said they would re-ship my items but because one of my items had ran out of stock, I had to place a new order.

Both items were now re-shipped on 16 Aug and based on their website, it stated the package would arrive by 30 Aug. AGAIN, as of 30 Aug- my packages are still stuck in the US warehouse. When I checked with their live agent through the chats, they apologised and said my items have unfortunately gotten lost in transit AGAIN.

They try to paint the picture that they are very helpful through the live agent chat function but in reality, their agents are very deceitful and over-promise to try to paint themselves in a positive light. One example- on one occasion where I told the agent that my item will be delayed as based on tracking, it clearly showed that the item was still stuck in the warehouse- he said "no worries I will issue a ticket for you and my colleagues will get back to you within 2-4 days". After 1 week when I checked back on the chat, their agents said "oh sorry the ticket submitted was not processed".

In the end, when the packages are lost, they don't offer any compensation and merely tell you to either "accept a refund" or accept another reshipping. It is just very very very bad customer service as if telling you to "suck it up".

I paid a good amount for a Pats hoodie for my son. It was one of just a couple gifts he asked for for his birthday. Sadly, upon opening the bag we found two stains on it, and the tag was slightly bent. It seems strange that these things would be there considering it's supposed to be brand new. I have bought from Fanatics before and I am pretty sure it's been fine to decent. But after this, I am feeling like I need to just go straight to the NFL website or try to find something local, despite the fact that I live in a very small town. It's disappointing since I'll now have to go through the process of a return. But what's worse is that my son had an aspect of his birthday end up being quite disappointing.

Placed order with mistake. Call them within minutes and they claim they can't contact the order dept to correct it. Thousands of dollars spent and they can't pick up the phone or send an email to correct something. Pathetic!

Do not buy from fanatics.com or lids.com - they are both the same company and I am going to give you the reason:

I purchased a Nike hat from them, when I received it, I was so disappointed to receive a Nike hat that was so bad in quality. The material was of terrible quality and the stitching was coming off. I am fairly certain it is a knockoff, a fake but I'll give them the benefit of the doubt for now.

But this is not the worst of my experience, this is:

When I go to return it, they are charging me $10 to ship the hat back to them - meaning, now, I would only get 50% of the price I paid originally. The hat was priced at $32, they charged me $5 for shipping and $2 for handling with taxes the hat came to $40 and now after receiving the hat after almost 2 weeks - they use the cheapest method to ship btw - they want to give me only $22 back. They want to keep $18 from me for sending a crap quality hat back to them.

Why this daylight robbery?

This is an unethical company. They should be out of business. Extremely shady.

AVOID AVOID AVOID.

Extremely satisfied with Cristin's assistance in cancelling an order. It was gracious and efficient.

I ordered an e-gift card for the hubs for Father's Day. Told him about it and then both promptly forgot about it, until he wanted to use it several days ago. Neither of us could find it and realized it had never actually been sent despite receiving a confirmation with a delivery date. Trying to chat online was a disaster, however, it was suggested that I reach out through Twitter. Within a minute I received a response from a customer service rep (Peyton) and it was less than a half hour before the gift card was emailed to me!

I ordered a jersey, they said it would be sent a month later because they charged my credit card, but were out of stock (no mention of this until after the item was sold). I was temporarily willing to put up with this. Once the ship date came, I check on the item, and they had decided to pretend that it would take another month. How do you take my money for an item that you do not have, and then continue to not deliver this item? I do not know when I will get this item, because there shipment dates are pretend labels used to string you along. This is not how money should be exchanged, buyer beware.

Read the reviews first! We ordered a Youth Fanatics Branded Mathew Barzal Royal New York Islanders Home Replica Player Jersey Size S/M on 16th November 2020 which was shipped to Australia. It was too small and we posted it back with documents on 23rd December 2020.
We reordered the jersey in a bigger size through Paypal on 30th November 2020 and received it.
I have emailed so many times and have never received a response about the returned item and no refund. This has been 8 months, still chasing!

Beyond awful. I paid premium for next day delivery. It took 3 weeks and 11 emails filled with bare faced lies before I eventually received me FAULTY kit.

I don't know this is possible, but they store the kits in a way which leaves them with permanent creases which don't even come out after multiple washes.

Not only these issues, but their customer services team is a disgrace. Do not shop here. Also, be careful, it's not always listed as fanatics as they plug into some teams official stores. You think you're buying from your club but you're actually buying from these rats!

I PLACED AN ORDER ON JUNE 14 FANATICS SPLIT IT SO THEY COULD SHIP ONE PORTION AND GAVE ME A EXPECTED DELEIVERY DATE 30 DAYS OUT. I HAD TO CALL THIS MORNING TO FIND OUT WHERE MY ORDER WAS AND LEARNED IT WAS LOST. NO WORD FROM FANATICS THAT EITHRE ORDER SHIPPED AND THERE CUSTOMER SERVICE IS TO THROW MONEY AT THE PROBLEM BY SHIPPING OVER NGHT WHICH IS NOT A SOLUTION. THEY NEED TO COMMUNICATE WITH CUSOMTERS! I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN BECASUE THERE "CUSTOMER SERVICE" IS CRAPPY!

I don't know if you only take bad reviews but I really enjoy shop with fanatics they have my size in stock

Placed my order well over two weeks ago... No clue where it is. DO NOT buy from these people! Never again! The tracking number is useless. Couldn't give zero stars...

I was trying to get a Notre Dame shirt personalized for the widow of an old football player from Notre Dame for his celebration of life ceremony. They won't make it because his last name is Koon and they said the word is derogatory, seriously, it's the man's last name! I asked if they could override it and they refused. It's a shame that this is what this world has come to. #shameonyoufanatics.com

Purchased a VERY last minute gift for my dad. I was able to use a free shipping code but still pay the additional $9 for overnight shipping - I thought that was cool. The shirts I bought were really nice, pretty much what I expected. Prices were reasonable. (Both on sale.) However - the women's 2XL shirt I bought for myself FITS MY TEN YEAR OLD! It was a sale item so I'm not going to bother sending it back.

Bought a pair of shoes for my Hubby's bday. They sent the wrong size, so I sent the item back May 17. Shipping is at my cost, I am in Canada so I had to send to the Canadian Return Depot... It has been over a month and they have not acknowledged receiving the package or updated the status of the refund. I have received confirmation from the courier that the package was received. I have been trying for weeks to contact someone but conveniently for them they have been busy with other clients and there is no other way to contact other than the online chat. Today I finally get to chat with someone and am told I have to contact the UK website for the international returns... I AM IN CANADA NOT EUROPE. So I try the UK website and guess what, their customer service online chat is busy with other clients! WTF!

I made an order with fanatics and paid for expedited shipping. The item did not arrive and then I received a notification that I was getting a refund. When I called back they had cancelled my order but had still charged me. When I tried to make the order again their computers apparently weren't working and I was told someone would call me back. That never happened. When I called back today I spent almost 2 hours on the phone trying to speak to someone who could actually help me and then when they said they had helped me and left. I had received a refund to an egift card not my original payment. I've never been treated like this by a company and I can't believe they are still in business.

I ordered a Phoenix suns shirt and hat on 1 July 2021 and payed for next day shipping and now was informed it won't come till 12 July and the reason why is because it's a special order but when I bought the product I was never informed of that information. Unfortunately I would not recommend buying anything from here.

Worst company i've ever dealt with. Ordered 2 shirts for Euros which will soon be over. Order still showing as processing, not even dispatched so no chance will get them before it ends. Asked to cancel my order but they refused saying the order has to be shipped and then returned which would cost me money as no free returns. I do not want this order as it is now useless. There is no reason you cannot cancel an order not yet processed or shipped and refund me my money! Complete cowboys. If I had read the reviews first I would never have gone near this company!