FanaticsReviews 3,951

All items I ordered were poor quality. (For example, the waist of the hoodie fits my 12 yr old, but the arms would fit a 300 lb linebacker; we have thicker kitchen towels than the pool towels we got—I'd be better off drying off with a paper towel!). They make returns difficult (the enclosed paper tells you to contact them for returns but there's no contact info or even company name. Online it wouldn't find my order using my email and order number as required. After further investigation ñ, it couldn't find it because they closed the "return" window prior to 30 days, even though somewhere in the site it still says you have 365 days to return. So far, even reaching customer service has been impossible—I've tried for a couple of days already. You're "on hold" with the agent forever, but they never get there—seems like you get disconnected. I'll change my review if I ever get a hold of them and get to return at least the expensive hoodie! It hasn't even been 30 days since I received the item! I don't think I'll ever do business with fanatics ever again. I should've checked reviews before purchasing from them!

Ordered gift for friend with 3 day expedited shipping. Paid a rather hefty $ amount for this expedited shipping. We are now on day 7, no package. Fanatics has no meaningful updates of package. They suggest I work with FedEx and will not refund my expedited shipping fee. Fanatics states it will show up at some point and to be patient. Fanatics should at a minimum refund my expedited shipping expense and be a bit more sympathetic. They bait you into 3 day delivery charge, then do not execute.

I get the times. Every business is busy. However it's been weeks and order not even shipped yet. No customer service except a computerized cut with generic answers.

Worst company and customer service ever. Placed order on 11/20/2021 all items in stock ready to ship. December 12th 2021 items delivered to address 40 miles north of my address. Entered on to their on line chat was told 2 of the 3 items were out of stock they offered a 50% discount on replacement order plus free shipping for which they sent a code when I went to reorder was told discount not applicable. Called their customer service number 3 persons and 3 hrs later was told can only give 30% no free shipping and does not apply to all items. Neither Ashied Reena or Sadek told me of these restrictions. This company has no regard for the customer and has no problem promising things they can't deliver on.

Placed an order on Nov. 16th then received an email saying it would arrive Dec. 3rd... did not happen. Tracked the package through their shipping company (Landmark) which said the package was in Salt Lake City on Dec. 9th. Then received an email on Dec. 10th saying my product was delivered. It was not! Called customer service which got me nowhere. I had made this order as a Christmas gift and they have disappointed extremely. They use a sub par shipping company that they are clearly not on the same page with. 2nd time time I have order from them and had the exact same problem the first time. That was 3 years ago, thought that maybe they'd improved since then... they have not. It's really unfortunate because they have a lot of cool stuff for an out of region fan but you'll probably never see your order

This company is a scam and does everything they can to keep your money. I tried to send back a couple of items from different orders for a refund...

I returned two items from order 279-3704-5422 and still have not received my refund. I can see on the postal tracking software that it was delivered on the 20th of November.

Their customer service is useless - they keep on asking what items have been returned and advise that the return postal address is not theirs... even so it was the label provided by their return portal... that you have to pay $30 for!

Absolutely useless guys! I am still owed refunds for two items of order 451-0803-1363 which I had sent in the same parcel and notifed their customer service team who advised no problem and they would leave notes behind... nobody seems to know what's going

Within 72 hrs I have been asked three times which items I have returned... I sent them screenshots of each item! How hard is it

Absolutely avoid these guys... they will do everything they can to keep your money!

This is the 2nd year in a row that I have purchased Christmas gifts from fanatics and they have said they were not deliverable and we're being returned for a refund. 2weeks before Christmas. What am I supposed to do now? They could care less. I get packages all of the time but theirs are the only ones that are undeliverable. Shame on me for thinking this year would be better...

I had placed an order recently with intent to have the order by 2 weeks for a secret Santa. No initial delay in shipping was noted on the website. When calling customer service, the women (who spoke unintelligible English and rambled) talked in circles more less stating it would take a full week just to ship the item (why since it took you a day to take the money for the purchased item). Then on top of the week to ship it would take two weeks to ship. More than dissatisfied and will not order again.

I ordered a custom hockey jersey for may son who was away at college. Unfortunately he didn't really look at it until just recently when he was back home and able to go to a game. He then realized they misspelled TJ Oshie's name as Ohsie. I contacted Fanatics and spoke with one person who said they could fix the name plate, but we were disconnected. The second person's response was tough luck, they would not stand by their products. I asked to speak with a supervisor, but was told they would have someone email me. I received a form email a few days later re-stating they have a 30 day return policy and I was out of luck, even though I wanted it fixed, not returned. DO NOT BUY SPECIALTY ITEMS from them. Their quality control is horrible. When I tried to get this fixed, they just offered me a 25% off coupon. I find that insulting when they can't even stand behind their products.

Had to call and talk to CS as an emblem came off one of my new mugs before I even got to use it. Alisha was perfessional but very understanding to talk to. She was calm, cool and listen to my issue and "BAM" a new cup was on it's way! She is an amazing representative for your company. Was a great experience with your representative and I will definately be ordering from you again. Love that you stand behind your products! Thank you...

I ordered twice from fanaticswebsite and both times they canceled my order due to me having items sent to two different addresses. Then they want to tell me that they think somebody is using my card and ask me to verify my number and address info and the exact price and item in detail everything was correct …. Since when did they start canceling items due too different items being sent to different addresses. Since when does it become illegal to send multiple items to different addresses especially during these holidays? They apologized for the inconvenience give me a code that's discounted for 30% and when i go to use it on my order it tells me sorry we couldn't use this discounts on certain items in your order bull - ish if you ask me i will no longer be purchasing from them at all.

Customer Service is terrible. I had to place the order 4 times (with their help) because it kept allowing me to purchase items which were sold out, then the shipping type was incorrect, I was overcharged for the item, transferred many times... it took me 3.5 hours to make a purchase and I paid for 2-day shipping which says it will arrive in 3 weeks!

Pagué una chamarra de 45.86 que no me gusto y me regresaron solo 28.32, no sé porque pero se quedaron con 17.54 sin ninguna explicación se me hace pésimo su servicio mejor comprar en eBay o Amazon que te ofrecen free shipping y free returns

I paid 14.00 for my items to arrive in 3 days, its been a week and still nothing! Bad PR too late for giving as a gift, will return if my order ever gets here... and never order another thing from this shady company!

Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.

Bought a Christmas present that was canceled. Probably a stock issue, but now im without a jersey for my wife. Ill need to figure out a new gift for her now. Minimal notice or alternative item offered. Nothing on the site said this was a possibility. I wouldn't use this website. Just buy your jersey in person somewhere local.

Don't order from this company. There is no way to contact them. They refused to let me return an item when it was two days over the 30 day mark which makes no sense as it's Christmas. What's this 365 day return policy they talk about.? I gave them so much business last year but I'll never order from them again

Bought a sweatshirt for a game. Paid for expedited shipping. Never got the product or an update. And the support absolutely sucked. I see why this company gets horrible ratings. Order your gear elsewhere.

I'm a big sports fan and buy all kinds of sports related items, but Fanatics should be avoided at all costs, unless you enjoy: price changes after putting items in your cart, long shipping delays, added "handling fees" to every order and return, no customer service reps available (ever), slow website with glitches and security issues, cheap merchandise, and overall a big waste of time.

Just spent almost 2 hours adding products to my cart, but when I looked at the cart all the prices had tripled and quadrupled, even though when I added them to my cart it said the price was "locked in". Guess it's only locked in for 5 or 10 minutes, probably because they want you to rush your purchase before realizing how cheap everything they sell is.

Was hesitant to make another order because last time I ordered from Fanatics website (14 months ago, Oct 2020) the package didn't arrive for 3 months. Ordered several of the items as Xmas gifts and that didn't happen since the shipping was so delayed. No notice of shipping delay or update to my order on the website. Some of the items I ordered didn't even come and I was not refunded for them until after having to send multiple emails (yes, emails, they have no way to reach a live person) and disputing the charges with my credit card company.

The website hardly ever works. You click on one link, but it takes you somewhere totally different. Most of the dropdown menus don't work. After seeing all these issues still present, and possibly even worse now, from the last time I ordered, I decided to pass on the $200 in merchandise I had added to my cart. Glad to have gotten away before more pries changed and I probably wouldn't get my package for another few months. There is also no way to reach a customer service rep to ask about shipping delays, items missing from an order, price changes, overcharges, or questions regarding items on their website.

Do yourself a favor, save the headaches, buy from a more reputable sports site.