FanaticsReviews 3,951

This company allowed me to order a jersey in October with 3-7 shipping for me to find out later it was on backorder. After speaking with the 1st agent they assured me it was handled. Second agent a month later assured me it was handled and I would receive it expedited and nothing once again. I called again today 2 months later to find out it was sold out! Ridiculous+

On November 3,2021, I ordered Braves World Series T-Shirts as gifts for my husband, brother, and sister-in-law so they could wear during some of the celebrations around town. Unfortunately, it turns out that receiving my order would take at least 3 weeks--that was the beginning of this nightmare. When I received the order, one set of t-shirts looked so bad, that I was embarrassed to give them as gifts. So, I called the company for return information and found out that the return would cost me $9.99! Eventually, we were able to get to the solution of returning the shirts and Fanatics would wave the $9.99. However, that would mean that I would have to release the shirts and hope for a refund. That still did not solve the problem of my gifts being received. So, I decided to give the gifts anyway. The people were ok with the gifts--were they were too small. I then called Fanatics customer service to see if I could EXCHANGE the shirts for a larger size. Still, the only option was returning the shirts I already have, waiting for a refund, then placing another order. For me, time is of the essence. I really didn't want this to continue past Christmas. The customer service person, Michael, was VERY patient with me. He listened to my concerns, gave me alternate suggestions and even took time to help me figure out the difference in measurements of the re-sized orders. Even though I felt that I was clearly in a nightmare situation with this company, I began to feel better because of his efforts. I'm aware that he is not the owner of this company, so there's is only so much he can do. BUT HE MADE THE EFFORT! We were able to reach a win-win situation and I'm feeling better. Thank you, Michael, for your efforts. I'm hoping that everything works out, but even if it doesn't, I at least feel that I received good customer service from him.

I ordered locker room merchandise the minute the Bucks won the championship - they couldn't deliver what was advertised. It took months to come and only half arrived! Then the day after they won, I ordered the championship parade merchandise. I've been constantly let down for nearly six months with promises of "its coming this month", next month, the month after, only to be told today on the 30th November that the merchandise I ordered way back in July, is never coming. They've had my money all that time - more fool me, but DON'T YOU BE FOOLED! Do not ever order from this store, they are frauds!

UPDATE: After using the contact information (provided in the vendor response), the company seemed very willing to offer options and ultimately I was able to get a full refund. What more can they do, you might ask? Well, I really still cannot support a company that does not readily post this type of help on their own website (I have to write a review on a 3rd party site for them to treat my concern appropriately?). If you are reading this and have the contact information, I guess you are covered (the interaction for the return was ultimately exceptional) and maybe they have updated their return policy, but I still will not be back. We're all too busy to have to pre-screen and or go through this type of effort to be treated as a valued customer.

ORIGINAL POST:
Poor Quality product - stitching is not aligned on some of the letters ('CHAM') on a hat purchased. When looking at return / exchange options all were at cost to the buyer (I marked product as defective). Since the $25 I paid for the hat was ultimately going to get me a refund of ~$13, I opted to keep the hat, but will never purchase from this site again.

I mistakenly ordered the wrong color football jersey. But I did not know they considered it a custom order so I cannot return it even though I reordered the correct color! An expensive mistake! Look elsewhere for sports products if you can!

I recently paid PAC 12 official online store $64.99 for a hoodie + a "handling fee" $110 with add-on items. Fanatics "handled" my merchandise to an unscrupulous 3rd party economy delivery party and they left it out in public and it wasn't there when I got home from work. Later, I felt unlistened to, uncared about, and even unnecessary waiting from a petty customer service agent. Bottom line, I will buy from Amazon in the future because their locker locations provide merchandise security.

I ordered a Dallas Cowboys jacket on
November 7,2021 and they said I would receive it on the 17th but I have not received it, every time I call they give me the run around and nobody can tell me when I will get my order it was supposed to be a birthday gift for my husband but his birthday has passed. Would you please tell me when I will receive my order. Thank You

I tried to purchase several items on this site and eventually gave up. After ordering one item and creating an account, as requested so I could qualify for cash back to use on future purchases, I was sent an email telling me I would get 20 percent off my entire next order. This turned out to be false. I got nothing. The email did say "*exclusions apply," but that asterisk referred to no explanatory text about what the exclusions were either in the email or on the site. When I picked out eight more items and went to pay for them, I found that none of them had received the promised 20 percent off. There was no explanation. I searched high and low and found under the heading "Worry Free Shopping" (hah!) a list of disclaimers that said COUPON codes could not be applied to sale items (a familiar bait-and-switch tactic), but sale items were not listed among the exclusions for percentage-off promotions like this one. One agent, apparently unaware of how her own site worked, sent me a coupon to use to get the promised 20 percent off, but, as I discovered after reviewing the Worry Free Shopping provisions, no coupon can be applied to sale items (mine were all marked down a bit). It was at this point I was promised a call back from a supervisor, which never came, and the next agent (the fifth I'd spoken to) said they never do call-backs. Be sure to shop at Fanatics if you want to be misled, frustrated and disappointed. A certified bait-and-switch merchant.

I had an issue with my order, which was actually a problem created by FedEx, and I spoke to Tracie from Fanatics on the phone and she assured me the issue would be corrected and then she followed up with great email communication. My problem was resolved and my purchase is awesome.

Order a hoodie day it comes out... keep pushing the delivery day back then get email saying no longer available... then offer me a crappy 25% off coupon... maybe just maybe I collect the hoodies I buy.

Out of my 5 orders two were wrong. First one they sent me the completely wrong jersey and the second time the name was sewn on backwards. If they didn't own everything sports clothing related I'd order from somewhere else

Issues arise sometimes from online ordering. I had an issue with my order that sent it to the wrong address and I was unable to retrieve my package. Shakira in customer service assisted me from start to finish in resolving this problem. Thank you so much!

DO NOT ORDER! I placed an order Nov 1st as my husband and I were planning to attend a football game on the 13th and were promised the items by a certain date. As time passed on, the order was then divided into two shipments. We received the first shipment in a reasonable timeframe. The second order showed that it would arrive before the first shipment. That Thursday before the game I called fanatics just wanting to cancel the order. I was told that I could not cancel it at the time, but instead they would send a cancellation ticket and at that point I would receive an email in a 72 hour period. Doesn't make sense, but okay. We go to the game and come back, and I decide to call back again in hopes of cancelling this order. The person on the phone basically called me a liar and stated that I was not told the details of what I was explained & told me if I wanted help to hang up and call back. I honestly wish I would have caught his name because the gentleman should not be in a customer service environment with that attitude. I then call back and a lady helped me. I explained my frustrations and she listened and was able to push the cancellation through so I thought. I receive an email hours later saying that it could not be cancelled, but they would waive the return fee once I received the item and I could send it back. The next day I get an email that they were unable to fulfill my order so now I have to wait 7 business days for a refund. HAD THEY CANCELLED MY ORDER WHEN I ASKED THEM TO, this would have been a better solution. I think it is complete BS not being able to cancel the order. Just say you're broke and need a loan, instead of holding on to people's money knowing you can't fulfill and order. RANT OVER!

Fanatics why would you hire a person this rude and unprofessional! I will not be a returning customer!

To start with the default shipping is expedited so if you don't notice it you pay for something you don't want. Second I placed three orders two expedited one regular delivery. The regular delivery came before the expected extra cost items. One was 4 days late it has now been seven days and the third has yet to show up. I called customer service to find out what's up and they told me I had to call the delivery company. Their customer service said there was some kind of problem but didn't know what it was. I don't know why I have to call them to find that out instead of them notifying me. Their tracking site says it is due to be delivered yesterday. Completely unhappy with both companies.

If you have a problem with your shipment and Paid with PayPal, don't expect a full refund. You'll end up paying for that expedited shipping you likely added even if you never receive your items. Won't ever make that mistake again to order from this company!

I purchased the "Atlanta Braves New Era 2021 World Series Champions Locker Room 9FORTY Adjustable Hat - Graphite." Item was as described and delivered 5 days early (Although still slow). Hat is very nice. I would recommend Fanatics based on my personal experience with them. One thing I would like to see is faster shipping. Hat came packed in a box, which preserved the hat throughout its journey. Based on this I would recommend Fanatics to others!