FanaticsReviews 3,951

I ordered a sweatshirt for my husband from the site on 11/12/21 for a Christmas gift. He tried it on Christmas Day and it did not fit so today I started a return. They will not return this item since they only allow a 30-day window on manufacturer direct items. Prior to the order I did review their return policy which is a blanket statement that items can be returned within 90 days; however, you must scroll through detail to find that these direct items do not meet that blanket statement. DO NOT ORDER GIFTS FROM THIS SITE UNLESS YOU ARE WITHIN THE 30 DAY WINDOW. Additionally the quality of the fabric is poor; picture shows pilly surface of fabric.

First of all the surprise handeling fees, second the long shipping times, third the poor Quality of the teams emblem on the jersey (Sure sign of probably not true NFL) and finally NO ability to contact for replacement or refund without bowing down to their 9.99 return penalty through automated system. I will NEVER go here again. Ever

I purchased a $150 egift and they sent it to some random email address. So the recipient NEVER received it and they won't issue me a refund as requested.

Ripped after wearing for 2 hours… Looked fine when I got it and I felt the material and it was obviously terrible, but still didn't think it would rip so easily. Went to the movies to watch spider man and when I came home I noticed my pants were ripped after 2 hours!

How can 3 items take OVER A MONTH to be delivered! A shipping label was made 3 weeks ago. Where are the items I ordered? I WILL NOT EVER BUY FROM THEM AGAIN!

I received the wrong size jersey twice within the matter of a week. I ordered a mens small, received a youth XL, and then a mens medium…. How?

Just received a Woman's Mahomes NFL on-field jersey from Fanatics.
Cheap as $#*!!
For $120 no stitched numbers or letters?
Just decals.
Wow a LH patch.
Save your $$$ on these cheap Chinese jerseys.

First purchase was totally off in sizing. Mens large hoodie barely fit average 5'8" woman. Second purchase, a Christmas gift, received the WRONG ITEM 3 days before Christmas. If anyone is looking for a 5X Blackhawks long-sleeved, I have it. Called CS. After 30 minutes, didn't receive a fair resolution. They wanted me to send back the wrong item and suggested resending the item I ordered when back in stock. Nothing additional to compensate for their mistake. I will never order from Fanatics again.

I purchased $400 of fan gear (Seattle Kraken) for my family (5 items) so we could attend the game all decked out. The order was placed on Dec 6 and the first shirt arrived on Dec 10. Thinking the rest would come shortly (the game was on Dec 18) I waited and waited... and then went to the game shirtless. Of course, I checked the status of the order several times a day and all I could see was that it had been shipped but not delivered. Two weeks later, the status remains the same - shipped, not delivered.

The Fanatics support pages were worthless. Their online chatbot could provide no information. A customer support phone number was non-existent until I found a very cool website - https://fanatics.pissedconsumer.com/ - that had the number. I emailed customer support several times - no reply. I just called using the "pissed consumer" phone number and was told that all the missing items were "out of stock". No email telling me they were out of stock, just a notice that they were "shipped". How do you ship an out-of-stock item?

Long story short, do not buy from Fanatics. They have zero customer support and appear to operate a fraudulent business. Shame on them. Why I didn't use Amazon Prime remains the lingering question.

Do not order from this company. They do not care if you receive your order or not. My order was missing when i can to get it reorder they was out and this was a Christmas gift.

First purchase from Fanatics. Colosseum Harbor Quarter-Zip Hoodie And I normally wear an XL but bought a 2XL to ensure it was roomy. But,,,, it's tight! And the team decoration is a shiny iron on vs embroidered as it looked like in the ad. But if I return I lose the original shipping fee, their silly handling fee plus another me $9.99 for a return label. I think I'll just donate it to a clothing charity store instead. I'll Never order here again.

We are huge Warriors fans, I try to support my team but dealing with Fanatics is less than mediocre. I ordered my Christmas present on November 26th. It's now Dec 17th and am being told that my gift will not arrive on time with NO ETA. On top of that they are unwilling to credit me for the "inconvenience" and want to offer me a coupon for future purchases. I'm just sincerely disappointed that they are not a customer service oriented company. I choose to business with retailers that want my business and apologies don't cut it.

I ordred a Jersey as a Christmas present and was sent a defective item with a pull on the front of it. I was understanding that things happen but asked to exchange it for a new one, I needed it quickly because it is a Christmas gift. I told them I would rather keep the one I had and return it after Christmas than risk my child not getting the gift they were asking Santa for. In speaking with a supervisor he assured that I should use the provided return label and that right when the post office scanned it in I would be issued my refund in the original form if payment which was a gift card. Well, that was a lie. I now shipped the item back to Fanatics 12 days ago and still have not received my refund. I can't order another Jersey because I want to use the refunded gift card to pay for the new order, not cash. I placed my order for this Jersey for my son's Santa gift on November 27th. It is now December 16th and I still do not have his gift. We are now 4 business days from Christmas and I haven't even received my refund, let alone placed the new order. This was an error on the part of Fanatics to send me a damaged Jersey and they have made it 100% my problem that they made this mistake and left me high and dry on my son's Christmas. There are too many other options out there of places to order from, DON'T ORDER FROM HERE.

Second time I've made an order and it's been canceled after 20 days because they don't have stock. They care so little about customer service because they are a monopoly, that they will just tell you to order again. In the meantime, they get your money for almost a month from the moment you order until they give you a refund. Absolute trash of a company.

I placed an order on Nov. 23rd for Milwaukee Bucks City Edition Jersey for my son. Estimated delivery was Dec. 21st, now I get email saying it is a delay with order and estimated delivery is Dec. 28th. This was a Christmas present. My Dad told me not to order from you guys, but I tried to give you a chance. Today is December 16th and when I look up order, it's still not even processed yet. VERY VERY ANGRY!

DO NOT I repeat DO NOT buy from this company. They will take your money and NOT send your item. It's happened to me twice now. TWICE! Scam scam scam

I ordered in November to make sure my items came for my son in law. Supposed to come on Dec. 6. When I called on December 14 because Fed Ex said they never received the package it was now OUT OF STOCK! I am definitely not a fan and will never order from them again!

Ordered my mom a Dallas Cowboys scarf from their website. Took a few days to process, then the tracking stated the item was "shipped", then a few more days went by, then it said "delivered". At this point in time, i'm receiving a lot of parcels. So I went to my complex's parcel lockers, and received nothing from Fanatics! I thought I was the one that was being crazy so I searched all over my place, my car, just to make sure. The package was not here. I double checked the tracking site, and was again met with the "delivered" BS. I contact support and guess what? The item was OUT OF STOCK. Seriously? I feel like they wanted to just hit a lick on me. It honestly doesn't make sense otherwise. How do you even "ship" something that was out of stock? Then have the audacity to claim it was delivered? Oh, I was pissed. Thankfully, the support person gave me my money back so I can now scramble to find a suitable replacement. Completely wasted my time and genuinely just pissed me off. I would've given 1 star had I not gotten my money back. 2 stars.