Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
We monitor reviews for authenticity
Outstanding quality and fast shipping! Real happy with my new hoodie. Had recommended already to a couple friends
No problems at all love it thank you for your time and great products
Web site was easy to use, competitive prices, and great quality
Thank you for taking the time to express your positive feedback regarding your online experience on our webstore. We are pleased to learn that you are enjoying our prices, inventory, and website. We aim to create a pleasant shopping experience and look forward to providing great service. Please do not hesitate to contact our team for further assistance. -Madison
Hello Tamra! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks again, Courtney
Hello Ronald! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
We are from Ohio but live in SC now! Our order was quick & correct! I will definitely order from fanatics again! This was my 3rd order!
Thank you for taking a few moments to share your positive experiences regarding our team and our gear. I am delighted to know you are enjoying the products and plan on visiting our webstore in the future. Our team looks forward to providing the best service possible. Please reach out if we can be of any assistance. -Madison
He always alerts me on what Fanatics has available personally for me where it relates to the Cleveland Browns game used merchandise.
Hello David! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your sports gear needs! Courtney
Always a job well done by Fanatics. They never screw up my order and I'm always satisfied.
Hello Patricia! Thank you for your feedback! We are so happy to hear that you had a great experience with getting your merchandise from us! We look forward to keeping you in the game! Courtney
I bought a L then M and finally a S in a Niner Sweatshirt and it was so easy to call and get a return label.
Hello Craig-Jennifer! We sincerely appreciate your business and your valuable feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney
So i live in italy and am a huge 49ers fan (from canada), & fanatics international has been a game changer. Items are delivered fast, and i truly love the outfits. My fav swears ever (just super comfy)! I also am constantly getting compliments. Overall very happy with the fanatics vibe these days
Hello Crystal! Thank you so much for your feedback! We are so happy to hear that you have had great experiences with our customer support and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney
Love this shirt. Good price and timely delivery! The shirt is great quality and looks just like the picture in the website! Beautiful graphics
Hello Debbie! Thank you for your feedback! We are so happy to hear that you had a great experience with getting your merchandise from us! We look forward to keeping you in the game! Courtney
Easy ordering, fast delivery, quality product, variety of choices
Hello Connie! Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Thanks again, Courtney
Hello Mike! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your trading card needs! Courtney
Great products & service. Would like more sales & free shipping.
Hello Martin! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
Very good experience. Fast shipping, authentic item, good quality. #1
Hello Guillaume! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your sports gear needs! Courtney
Everything is always great. It is easy to order, easy checkout, good prices and deals.
Hello Granmom! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
I have never had any problems with ordering anything from Fanatics. The ordering is so easy, and it gets here when it is supposed to or even before, I like that.
Hello Jerry! We sincerely appreciate your business and your valuable feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney
Good quality and fast shipping will look to order again for me and family
Hello Francois! Thank you for your feedback! We are so happy to hear that you had a great experience with getting your merchandise from us! We look forward to keeping you in the game! Courtney
Hello David! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your sports gear needs! Courtney
My order was placed, I received an Immediate update, & my item arrived as advised, I had zero issues & will order again.
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.


Hello Chris! We truly appreciate your business and your valuable feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney