FanaticsReviews 3,951

My co-workers and I ordered several items for my boss as a Christmas present. I paid for expedited shipping and the order made it on time. He liked the items but the XL shirt and hoodie wore smaller than the size chart indicated. He sent the items back with the paperwork and requested those items in XXL size.

After some time he still had not received the correct size in the mail. He informed me of what happened with the order and wondered if I could look into it for him. When I went online I pulled up the information and found that Fanatics refunded my credit card the amount we paid less $5.50.

I contacted a customer service rep by phone to try to straighten out the mess and have the items reordered. She said that my boss must have filled out the return paperwork incorrectly. I asked to pay that money back to Fanatics and have the correct size sent to our boss. The CS representative told me that the items were now more expensive and that I would have to pay the difference and pay for shipping again.

It turns out that as my boss waited for correct size items to be shipped back to him, the time frame exceeded their 15 day limit. I asked the rep that she please honor the same price and she quickly dismissed my concern and asked if there was anything else she could help with.

Because of Fanatics 'hassle free return policy', I now have to go through the hassle of asking the guys I pooled funds with for more money to cover the cost increase in the two items, the return fees, and the new shipping charges.

Not really the kind of business that makes me ever want to do business with them again.

I ordered a $32 hooded sweatshirt for my son for Christmas. This week he came home and the zipper has come off of the sweatshirt, as though it were sewed on improperly. I contacted Fanatics this morning, both through chat and e-mail, that I would like to exchange the sweatshirt because it is falling apart after a month. They replied to me that since I ordered the sweatshirt in mid-December that it is beyond the 30 day return window for defective merchandise, that I am out of luck.

I usually buy much cheaper sweatshirts for my son and have never had a problem with them even after a year or two. This expensive sweatshirt starts falling apart in a month and they won't do anything about it? If they will not stand behind their products, I will never buy anything from them again.

Updated: The response below is the same as the one I received to my exchange request via e-mail. So basically, Fanatics does not stand behind the products they sell. Any brick & mortar store would exchange a piece of clothing that started falling apart at the seams in a month, but Fanatics will not.

They should have a zero star option. I order my spouse 2 xl items as a Christmas gift. One fits great, the other is too small. We send back the item on our own dime and intend to get a larger size (still in stock) only to get an e-mail saying the item was outside of the return policy and "donated". They claimed it was custom (it wasn't and never said such on the item page) and tags were removed (they came off while trying it on but included in the bag). No phone number to call, so I write an e-mail saying this is unacceptable and never hear back. Caveat emptor!

I had to experience it personally to believe it. We returned an jersey to Fanatics because it was too big. We received an email telling us that we were not within the 365 days return policy because it was a custom item. We never customize the jersey but fine. So I ask then to return the merchandise to me when the customer service rep responded that they had given to a charity because it was out of their return policy Really so they can decide to do whatever they want with my money. This is a first. We will never purchase from them again.

This is still not satisfactory because it was a Christmas present. If you order from them before Christmas and there is a problem after the gift is opened, you're screwed. Really poor business practice.

Hello Lisa,

Thank you for your feedback. We sincerely apologize that the item you purchased has developed a broken zipper.

While we do offer a 365 day return policy, claims for a damaged item must be made within 30 days which is why we are not able to replace or refund you for this item.

We value your business and would like to keep you as a customer. Although we cannot accept the item back for a return, we have processed a 30% refund back to your original form of payment for the inconvenience. Please allow 2-10 business days for this money to reflect back in your bank account.

Please let us know if there is anything else we can do for you.

Sincerely,
Lauren E
Senior Fan Advocate

I placed an order for my father to receive a Large customized Florida Gators Jersey. A week later, I open the package and it's a small jersey. I did not order a small. I even remember clicking the size Large in front of my boyfriend to confirm that it was the right size I should go for. However my confirmation email indicates that I ordered a small as well. How did this happen?! That is NOT what I ordered. My dad was so excited to receive his customized jersey and now all the woman can tell me, in what is obviously a copied and paste message, is that they are strict on the customized return policy. I'm aware of that, but if it's a flaw in your system, I shouldn't have to pay for it by watching my dad disappointed, and on top of that, watch all my hard earned money flushed down a toilet. I am truly saddened and appalled by their customer service. I will make sure that I, or anyone else I know, never do business with them again.

Their unconditional satisfaction guarantee as stated on the website is a MYTH. I ordered a Christmas gift for my son on 11/30/15. He opened on Christmas Day and has worn twice. Upon washing the item once, the numbers on the front are completely deteriorating. Sent an email to ask for a replacement and an image of the damaged item. Got an auto generated response so I sent second reply to that email. Spoke with customer service at that point and was told it would go to the resolution department. They sent yet another email just 'quoting' their return policy which didn't answer my question about the exchange. Made another call and the call service put me on the phone with a Fanatics 'supervisor', Devon, who is clearly not allowed to make any on the fly, value added business decisions whatsoever. He said he would gladly exchange the item but I was outside of their 30 day window for damaged product and that is the policy. Period. During the holiday, making an accommodation to the customer for an exchange, not even a refund would, in my opinion, be part of their "Unconditional Satisfaction Guarantee". Stand behind your products and what you say to consumers on your website. You've lost another customer.

I was given a fleece jacket from Fanatics from a relative. I loved it, but it was too small. My relative gave me the return label, I downloaded a return form from the website and checked the appropriate boxes to indicate that it was a gift. The information stated that I would be given a merchandise credit and would be notified via email. After about 3 weeks I contacted Fanatics via a live chat and was informed that even though I marked that I received the item as a gift that they had credited my relative's account. This is a completely unacceptable return policy. What am I supposed to do now! I won't recommend fanatics.com to anyone.

I have ordered from fanatics several times in the past and have never had a problem. However, This Christmas I ordered a sweatshirt for my father in law. I placed my order on 12/13/15 because they guaranteed that I would receive it before Christmas. I didn't get the item until after Christmas. I contacted customer service several times and they have basically stated that there is nothing they can do for me. They haven't even responded to my last email. I would have expected a reputable company at least offer me a coupon. I will not be reordering from fanatics.com again nor would i recommend it to anyone.

I ordered a custom Kansas University hoodie from Fanatics.com for my girlfriend as a Christmas gift, with her name and favorite number on the back (she's a huge KU fan). But when it arrived it was too small, despite the fact that I used the size chart on the website to confirm her size. Their site says that there are no returns on custom orders, however the sizing mistake was their responsibility, and they do have a section for Return Exceptions. I wrote them to explain my situation, but they refused to make an exception, claiming the customized item was useless to them since they couldn't resell it (hello - it's useless to me too!) They told me they wouldn't refund my money, and if I attempted to send it back, they would donate it to a "charity of their choice." After a followup email to express my frustration, they offered me a laughable $10 credit towards my "next order." I told them to keep their credit since I will never order from them again, as customer satisfaction clearly isn't their priority. I would strongly discourage anyone from ordering anything from this site - particularly customized merchandise, which you would be purchasing at your own peril.

My son gave me a gift certificate to this site for Christmas. As I was shopping there were discounts that they showed I could receive. So I applied for the discounts and went back to shopping. The discounts were 1st time shopper and military service. I really didn't expect both but the option was there. I did receive one but not the second... the kicker was they didn't take off the gift certificate. Everything said discounts will be applied at checkout. Customer service said the code wasn't valid, even though they found the purchase of the gift card. Only thing they could do was cancel and refund the order and try to resend the email with the code. The email was never resent. They tell me it will take 10 days to get my money back... I hadn't got out of the order and the credit card carrier sent email stating they sent payment. Two minutes to bill and 10 days for a refund?! That is total BS. I had someone wrap cat turds as a present one year, this was just as bad an experience.

I purchased a Brian Hoyer autographed 8x10 for 9.99 in hopes of getting the Steiner $100 gift card. To get the gift card you have to send in a browns qb autograph. It said my transaction was complete and all that and then a couple days later I get an email saying they no longer have it in stock. Now it is will be too late to find another autograph because Steiner needs the autographs by the 15th. And all they did was give me a 10% off which I don't want at all because all I wanted was that photo and their prices are like 10x the market value so the 10% off is worthless. Way to screw me over basically $90, never doing business with again

Once again, fanatics refunds me a different amount of money for a return than what their own return confirmation email says I will get. Of course neither figure reconciles to anything as it is well established and evidenced by the reviews here that the returns department can't do math or are skimming off the top. I'm sure they will tell me that the difference is being refunded to me in fancash (their customer scamming slush fund), but if that was the case, wouldn't I see an increase in my fancash balance? Or maybe the fancash returned to me already expired within a couple of hours (yes, I have been fed that BS before.) Every communication, every order with these guys there is a new story of why the math doesn't make sense, i. E. I am being scammed yet again when I make a return. At what point do you look in the mirror and try to comprehend why your reviews are so bad?

We ordered 12 Eagles Sweatshirts as gifts for our wedding party. The arrived, and I put the package away until 4 days before our wedding. Upon opening the package We were missing 5 of the 7 sweatshirts! I searched the website to find a contact number, but could only find the email contact. I emailed back and forth and also immediately ordered 5 more and had them shipped overnight because we needed them by Tuesday (which they never arrived until Wednesday and we paid $30 for the extra next day shipping). When we finally got a phone number and reached an agent, was told that our order would not be refunded because we were past the 60 day window to return or report missing items. We spent almost $700 ordering the sweatshirts the first time, and $380 the second time. When I spoke to customer service, I explained the situation, and also offered to take a credit for the merchandise. They have so far denied me all refunds and retribution, and the manager/supervisor keeps dodging my calls. The 60 day policy shouldn't go into effect until the package is delivered. My order was delivered October 28th. I reported the items missing December 27th. It's within their window. And not to mention that we are being charged a ton of money for THEIR SCREW UP! I am beyond furious and will be reporting them to the BBB locally and nationally, and we are in the process of contacting a lawyer for small claims court. I will NEVER reccommend this website to anyone. Modell's, Mitchell and Ness, Eastbay, $#*!s sporting Goods, and even Walmart have the same items at better deals and WAY better customer service! If I could give NO STARS I would.

Firstly, you WILL be overcharged as their "coupon codes" never apply correctly - THEN you'll be emailing the pathetic excuse for customer service for weeks just to be reimbursed for your overcharge. THEN your order will arrive later than it should, and don't trust any shipping "guarantees", they don't know the meaning of the word. THEN you'll be shocked at the poor quality of your order IF they even sent you the correct items. THEN you'll spend more of your time *trying* to fix the issue while they charge you for returning a screwy product and tell you what you wanted is no longer stocked. The "Fan Advocates" have obviously been trained not to give a flying f$!@ about you and absolutely avoid giving out any additional contact info such as a phone number or any email that doesn't bounce back auto-responses. WORST ONLINE SHOPPING EXPERIENCE IN YEARS! And I gave them a couple chances. EVERY order I placed has had multiple issues. BUYER BEWARE!

I ordered a Notre Dame zip up sweatshirt for my son. He wore one day to school and when unzipping it, the zipper broke. I contacted customer service, they apologized and offered to send another one, but it was NLA. They stated to select another option similar. I then sent an email, for my son wanted a Notre dame sweatshirt, so we selected a different color of the original. I then receive an email saying I need to send the defective one back, and after inspecting the item they will donate it and a credit will not be refunded. All I can say is WTF! I will never order from them again. I am taking the defective one to just get repaired at a dry cleaners

I placed a large order before Christmas (12/16) and received the order within a few days. I opened the package and decided one of the shirts was too small without even trying it on. Returned it within two weeks. I received an email today that the shirt could not be refunded because it was outside their return policy. Two weeks, really? Also the shirt was defective and would be do donated to charity. The shirt still had tags on it. Completely dishonest return policy and total liars. I will be reporting to BBB and posting bad reviews on their Facebook site. Ridiculous!

Update - After private messaging "Sarah", she did issue a credit to my credit card for the shirt in question. She also issued fan cash to my account as a courtesy. Something tells me had I not found Site Jabber and posted, I would still be out the money that I paid for the shirt. They never did respond to my emails on their website.