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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I am currently on chat trying to find the status of my return and there is absolutely no response. This is actually just the latest in a long line of TERRIBLE customer service events. I paid for 2 days shipping the week of Christmas; did not receive 2 day shipping. I had one item to return out of my order but the return label was so faded that the USPS could not scan it. I chatted with customer service on 4 separate occasions throughout January asking for either a new label or an address so I could ship the return on my own. I was told every time that a label had been mailed and I was given an estimated delivery date. As of today, I have never received this label. The company blatantly lied every time I contacted them- over a simple shipping label. I finally shipped the return and it has been delivered but I cannot get any response regarding status. I repeat... Do NOT order from this company!
The best way for me to explain is to give the facts.
1/28/16 - I ordered 3 items for the superbowl that had huge red banners on the web page stating they would be shipped NO later than Feb 2. I knew I would be traveling so I paid for $25 for overnight shipping to my hotel to arrive on Feb 3.
2/3/16 - no package, web site says not shipped yet. I sent 4 emails to fanatics asking where they were and to cancel if not shipped that day as I would be leaving the hotel where they were being mailed.
2/5/16 - They actually shipped the items and I wrote an email immediately to tell them AGAIN I wasn't there as those items were supposed to be there on the 3rd.
2/5/16 - Marriott refused the items as I requested and fedex took them back.
2/6/16 - After numerous emails and phone calls they returned my money. STILL acted as if they were not in the wrong.
2/16/16 - I got two emails stating they received the returns AND they had shipped a replacement to the address and would be reversing the refund! What?!
2/16/16 - I called, asked for supervisor, got Tim H., explained all of the above to him expecting a supervisor in a customer service agency would at least say he was very sorry for this, but nothing. He stated, that was a canned email, they did not replacement. Over and over he said just that, not sorry, nothing, no customer service skills at all anywhere in this company.
Never again!
Hello Virginia,
Thank you for your feedback. We sincerely apologize for the inconvenience you endured surrounding the shipment and cancellation of your most recent order with us.
Upon review of the order, we can confirm you have been refunded in full on February 11,2016. We also do not show that the items were reshipped and apologize for the conflicting emails that you received.
We value your business and would love the chance to show you that this is not a normal business practice for us. In an effort to win back your trust we have also added a Fan Cash credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Don't believe their 365 return policy, customer satisfaction guarantee! If the item comes from a "certain warehouse" that policy doesn't apply! Buyer beware! Also, what you see is not what you get. Just because the picture contains certain detail, do NOT assume you will get the item as pictured. Again, buyer beware!
Hello Randi,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding your most recent order with us.
Upon review of the order, we do not show any reason why you would not be able to send back the item you ordered if you are not happy with it. We apologize if you were advised the item was not able to be returned.
We do show that the return label on the order has already been waived so it will not cost you anything to send it back for a refund.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
Asked them to re-ship 1 day and only offered a refund for shipping. VC Hoodie late for my daughters birthday and next day weekend trip to a Vancouver Canucks game. A real big miss.
Hello Paul,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced regarding the shipment of your most recent order with us.
We realize this was a time sensitive package and understand we dropped the ball with this order. We do show that the shipping was refunded as advised but as an additional effort to win back your trust we have also processed a 20% refund back to your original form of payment for the mistake in shipment. You should see this refund back in your account within 2-10 business days.
We value your business and hope you will allow us the opportunity to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
DO NOT! I REPEAT DO NOT purchase from this website!
I paid $35 for Saturday delivery, received email on Saturday that package just went out to be received Monday. Hmmm
I called Fanatics and per representative "unfortunately" she doesn't know what happened. I could not cancel order because supposedly package was with FedEx on its way to me. So, I should get my package on Monday and be refunded immediately for Saturday delivery and for return label.
Here comes Monday and I decided to track package. Oh wait! Not getting to me until Tuesday! Are you fckn serious?
So I called Fed Ex who states package was just released to them today. (but apparently I could not cancel order previously because "it was on its way") I called Fanatics and per representative "unfortunately" you were misinformed. Ahh misinformed again, ok.
So refund that was supposed to be released immediately, is now still pending and still no jersey... never again!
Hello Evelyn,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding the shipment of your most recent order with us.
Upon review of the order, we do show the order was placed on February 5,2016. As stated, this item requires 1 business day to process so it was not set to leave our facility until today, February 8,2016. Unfortunately the shipping method you select has no control over the amount of time required for the item to process.
At this time we do see the shipping has been refunded and should post back to your bank account within 2-10 business days.
If the order is no longer needed, we do welcome you to send the item back for a full refund at no cost to yourself.
Sincerely,
Lauren E.
Senior Fan Advocate
First time I order and the last time I order from a terrible company. I'm a big fan of the Carolina Panthers and I placed an order almost 2 weeks ago. I have called and live chat but that doesn't help. This company is great for giving you the run around instead of being direct. I will be sure to let others know never to deal with them. Also, is there anyway this site can have negative ratings because this company definitely earned that.
Hello BW, Thank you for your feedback. We are very sorry that you have not yet received your package. Please supply us with your order number, and we will be more than happy to assist you further. Sincerely, Karmen
Where is my refund does it actually take 360 days It's going on 2 months now and NO REFUND! WTF!
ORDER CONFIRMATION
ORDER DATE: Wednesday, December 09,2015
ORDER #: 20-**************
STILL NOTHING!
Hello Shawn,
Thank you for your feedback. We sincerely apologize that you have not yet received a refund for the item you sent back.
Upon review of the order, we do show a refund of $37.59 for item New England Patriots Women's Full Zip Hoodie – Navy Blue was processed back to your original form of payment on January 8,2016. At this time you should have seen this credit back in your bank account and if you have not, we suggest contacting your financial institution for further information.
If you are still unable to locate the funds, please private message us and we will gladly obtain the refund transaction ID for you.
Sincerely,
Lauren E
Senior Fan Advocate
I used to be a big fan of fanatics for all my sports wear, however, after this past Christmas I will no longer be using them. The one thing my son wanted for Christmas was a UK football jersey. I ordered in mid November. I got a notice it had shipped within a week but it never came. Every time I tracked it, it showed it was in the same location. I started calling and was told it was on the way. Closer to Christmas I really got worried and talked online and via phone to several reps who reassured me that it was going to arrive by Christmas but if not they had a contract with Fed Ex that I would get a full refund if it did not arrive on time plus keep the jersey. I called all the way up to Christmas being told again that it would get there on time but if not the guarantee. Well, it never came until several days after and now I call for the refund and they act like they have no clue what I'm talking about. I gave them the time, day, and reps I spoke with so now they say they have to "investigate" and I would hear back within days. However, that has been weeks ago and still have not heard a thing. I should not have to call one company this many times and wait on hold forever to continuously be lied to and passed around. And the worst part is my son didn't even get to open the only thing that he really wanted on Christmas morning. Very upset all the way around.
Hello Shelly. Thank you for your feedback. We are very sorry that you had such issues with your order. We have given you a refund for 30% of the item, but we cannot issue a refund for the full price. We are very sorry that you were told that we would. Unfortunately, there is no information in your order notes that state a full refund was implied. Please allow 2-10 business days for the refund to post back to your credit card. Thank you, Karmen
My wife got the same treatment as many others have had with these super bowl 50 items. Shirts were sent way later than their advertising promised. Shirts will arrive AFTER the game. No explanation other than their "apologies". How about you apologize with a refund or an incentive for us that actually indicates you somewhat care about lousy customer service and false advertising...
Hello Matt. Thanks for your feedback. We are sorry that your order was delayed. It was due to an extremely high shipping volume. We have issued a partial refund for your order and we have given you some store credit for the inconvenience. We sent you a separate email with more information. Sincerely, Karmen/Executive Fan Relations
I have placed a few orders from Fanatics. Every product either comes damaged or does not ship on time. This time I ordered a new shirt on 1/25/16 with the promise that it would ship out on 2/2/16. I assumed that it would be shipped and arrive by the Superbowl. I contacted customer service 3 times this week. The shirt still hasnt shipped. Now I'm being told it is scheduled to ship on Monday, AFTER the superbowl.
Hello Marsha. Thank you for your feedback. We are very sorry for the delay in shipping your order. We have issued a partial refund for your order, and we have given you some store credit, for the inconvenience. We sent you a separate email with more information. Sincerely, Karmen/Fanatics Senior Fan Advocate
I wish I would have read all the reviews that were posted on this site before I ordered my Super Bowl t-shirt. I join in with them all! The website said the shirt was going to ship by Feb. 2nd but it didn't ship until Feb. 4th making the t-shirt arrive 2 days after the Super Bowl. What a bunch of lies! Customer Service was unhelpful as well. Fanatics should have treated the Super Bowl items as a seasonal item. Very disappointing!
Hello LeAnn,
Thank you for your feedback. We sincerely apologize for the delay in shipment with your most recent order with us.
Upon review of the order we do show you selected standard 3-7 business day delivery so even if the item had shipped on the 2nd, it would not have been delivered by Sunday with the shipping method in place on the order.
We value your business and realize the delay is an error on our end and would love nothing more than to make this up to you. In an effort to win back your trust we have processed a 30% refund which will post back to your account within 2-10 business days. In addition, we have also issued a Fan Cash credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I'm so unhappy with this company! I now have to find Bronco shirts for me and my guy before Sunday in California! It was going to be a surprise for him! He wanted an AFC Manning shirt, and I was having a hard time finding one so I ordered from them thinking they should be good! I was so wrong! The customer service sucks! The lady who I was speaking with, was very unhelpful! She gave no explanation on why it was late. I was at least a bit sympathetic at first, (Broncos are in the super bowl, I get it may be late) and even considered keeping the shirts. But she just kept arguing with me about the shipping date! I'm like I'm looking at FedEx and I can see when it was shipped! She made me so angry, I've decided I don't want to keep the damn shirts! I will never use this company again, just off of the customer service alone! Like I said I was sympathetic at first. They should teach their people what to and not say to their customers. UGH!
Hello Lori,
Thank you for your feedback. We sincerely apologize that your order is not arriving within the time frame that you had anticipated.
Upon review of the order, we do show the package left our facility on February 2,2016 and will be delivered on February 9,2016 as you selected ground, 3-7 business day delivery.
If you no longer wish to keep the items we do welcome you to return them for a refund.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a Broncos shirt for the SuperBowl as a gift for my fiance' and it has yet to be shipped. I spoke with a representative named Marquita. She was not at all apologetic and told me my ordered won't be shipped from their Warehouse until Monday, Feb. 8th. The game is SUNDAY! There's no telling when he will receive the order! It was a "special order" that was supposed to shipped out on Tuesday and it's now Thursday! I'm extremely disappointed and upset! So much for that surprise.! DO NOT ORDER FROM FANATICS.COM
Hello Shalique',
Thank you for your feedback. We sincerely apologize for the delay in shipment with your most recent order with us.
Unfortunately we did not receive word from our vendor that the super bowl items would be received late and did our best to inform our fans as soon as we could.
We realize we let you down with this order and would love nothing more than to make this up to you.
If you would like to keep the order, we would be happy to issue a 30% refund as well as a $10.00 Fan Cash credit. If you do not want to wait for the order, please let us know and we will cancel it and issue a $20.00 Fan Cash credit for the inconvenience.
We look forward to your response.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered a shirt for the super bowl last week and guess what it still hasn't shipped. This is the worst service I have ever experience and on top of that o have attempted to get in contact with the web site 5 times! And still no response. The website indicated the shirt would ship no later than Feb2 and guess what still nothing! This has been the worst experience and it was suppose to be a gift! I will never do business again with fanatics.com and I will make sure to tell everyone I know to do the same! This is a horrible operation!
Hello Candice. Thank you for your feedback. We apologize for any inconvenience regarding the shipping of your order. We actually sent you an email on February 3rd to let you know that your order has become delayed. We are working with our warehouse to obtain an update, and will promptly notify you if there are any further delays. Otherwise, as soon as we receive the tracking information, we will send a shipping email confirmation with the tracking details.
Due to the delay, we have issued a refund for your original shipping charges, in the amount of $4.99. Please allow 2-10 business days for the refund to post back to your original form of payment. Thank you for your business. We hope to have the opportunity to serve you again soon for all your sports fan gear needs. If you need further assistance, simply respond to this message and we will be glad to help. Sincerely, Karmen
Ordered two special event super bowl jerseys claimed to be shipped "no later then the second of February" which is what your site said. One jersey shipped at 10 pm last night and one still hasn't shipped, I called and was told that I would receive expedited shipping but what good does that do me if one of my jerseys is in the mail already and you can't even manage to ship the other one out yet. Will never purchase anything from here again, hopefully your jerseys are a better quality than your service.
Hello George,
Thank you for your feedback. We sincerely apologize that one item on your order has not yet shipped and would be more than happy to look into this for you.
In order to better assist we kindly ask that you private message us with your order number so we can determine a proper resolution for you.
Sincerely,
Lauren E
Senior Fan Advocate
Well I ordered a phone case for my phone and it said for the s5, so I figured it would fit my s5 active. Low and behold it doesn't the holes for the buttons don't line up at all, very disappointed
Hello Joseph,
Thank you for your feedback. We apologize that the item you ordered was not a correct fit for your phone.
As you stated, the case was designed to fit the Galaxy S5 which is a different model than the phone you have. As this was not an error on our end, the only option you have is to return the item for a refund.
Sincerely,
Lauren E
Senior Fan Advocate
Ordered items to be shipped in 2 days for super bowl but instead they will arrive the Monday after. Terribly unsatisfied with this website. Will never order from this site again, so disappointing
Hello Mike,
Thank you for your feedback. We sincerely apologize that the order will not be delivered within the time frame that was paid.
Upon review of the order, we do show that the shipping has already been refunded as well as a $10.00 credit placed on the account for the delay.
We value your business and would love the opportunity to make this up to you. As an additional effort to win back your trust we have also issued a 10% refund back to your original form of payment which will post back to your bank account within 2-10 business days.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I'm so disappointed with Fanatics right now. I ordered Superbowl items 6 days ago and paid to have them sent out in 2 days. I've contacted them 3 times and keep getting told "we'll sent it out in 2 days." It's now day 6 and no order. I'm sure I'm not the only one that ordered Superbowl shirts expecting to wear them on the Superbowl. I'm going to SanFrancisco on Saturday and it looks like I won't be wearing a Fanatics shirt. Very disappointing!
Hello Karen,
Thank you for your feedback. We sincerely apologize that your order has not yet shipped and would be more than happy to assist with this issue.
Upon review of the order, we do show all items purchased had a special shipping date of February 2,2016. We apologize that the items did not go out as they should have.
At this time we have expedited your shipping to next business day as well as issued a refund for the shipping originally paid on the order which will post back to your account within 2-10 business days. We have also sent the order over to our warehouse to have it shipped today. Once we have a tracking number we will follow up with you via private message.
We value your business and look forward to serving you again soon. Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I posted a comment on this site on Monday about ordering shirts from Fanatics. After only a month, my shirt started getting holes it in. The last time I ordered shirts, it started happening about 6 months later. I was told it couldn't be returned since it was worn and washed. However, after posting on this site, I was contacted right away by Fanatics rep who told me that I was able to return the shirt. Within 2 days, I received a new shirt in the mail. I would just like to say thank you. I never complain and would only make a complaint if there was an issue. Fanatics prompt response and proactive approach on it was fantastic. I will continue to order items from them.
Hello Kim,
Thank you for your feedback. We sincerely apologize that the items you have recently purchased have not held up that well.
Upon review of the order, we see the package shipped on January 6,2016 so you are still within the 30 day time frame to claim a damaged/defective item. We apologize you were previously advised this was not okay.
Please send us a private message to advise whether you are still looking to have the item replaced or if you would like to return it for a refund.
We value your business and would love the opportunity to serve you again. In an effort to win back your trust we have also issued a Fan Cash credit to your account that can be used at any time towards a future purchase with us.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
I ordered the below items based upon the size chart on the Cardinals website. Both items were too small and there were no larger sizes available. I returned them only to get a response that the items were received outside of the return policy. I think this is a standard e-mail with the hopes that no one will question them and they can resell the item. Both items were returned with tags and inside the original packaging.
Women's G-III 4Her by Carl Banks Cardinal Arizona Cardinals Shutout Pullover Hoodie
Quantity: 1
Product #: *******
Arizona Cardinals Majestic Women's Lateral Sprint VI Pants - Black
Quantity: 1
Product #: *******
What a horrible experience! If this is not resolved I will be placing a complaint with the BBB as they have an A rating. How can this be if there are so many complaints?
Hello Ron,
Thank you for your feedback. We apologize that the items you ordered were not a correct fit based of the generic size guide on our web site.
We do offer a 365 day return policy as long as the items are in their original condition so we are not sure why the return was rejected. At this time we have processed a refund for these items in the amount of $89.98. Please allow 2-10 business days for this money to reflect back in your bank account.
We value your business and truly apologize for the inconvenience this has caused you.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E
Senior Fan Advocate
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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Hello Tara,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced surrounding your most recent order with us.
We would be more than happy to proactively process the refund for you but are not sure which item(s) you sent back. Please send us a private message to confirm so we may further assist.
We value your business and realize how frustrating this whole experience has been for you. In an effort to win back your trust we have also issued a Fan Cash credit to your account that can be used at any time towards a future purchase with us.
Please let me know if there is anything else we can do for you.
Sincerely,
Lauren E.
Senior Fan Advocate