On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
We monitor reviews for authenticity
As you can see from all other reviews, shipping is the issue. There is a long PROCESSING time on their orders. This is not the shipping time. So even if you order 3 day delivery, it will not likely be delivered in 3 days. I'm mad I didn't read the reviews before I placed my order since I didn't get my gear I ordered in time for my event this weekend but as much as it pains me I didn't read the fine print. But having to read fine print to find that out is also bush league by fanatics. You would think they would define their shipping in a much easier to interpret way with all the negative reviews they've gotten. Since my $150 order was for a special event, my items will just be returned once they come in (on Wednesday, I ordered them last Sunday so my 3 day shipping turned out to be an 8 business day turn around).
READ REVIEWS if you need something in a pinch this is not the place to order from.
UPDATE: after finally reaching a resolution, I received my package today and you SENT ME THE WRONG SIZE. Somehow this is the only way I've been able to get any response from fanatics. I just cannot comprehend how one company can make SO MANY MISTAKES. You would think you would try harder. Now, my original issue being shipping time is extended even longer because this jersey doesn't even fit!
Hello Brenda, We are terribly sorry to hear about your negative experience. We apologize for any inconvenience. I have refunded a full refund for your order. Please allow 2-10 business days for the refund to be processed. Again, we apologize for the negative experience. Sincerely, Erica R.
If you expect your order in under 2-3 weeks do not order from this website! Their free shipping is horrible does not ship in the amount of time given, it says six days but when I spoke with them they said theres fine print with a 24 hour processing time. I have a game this weekend and am extremely disappointed. Would not recommend. Had to cancel my order and even that was complicated. Wish I would've read these reviews before ordering.
Hello Carissa, thank you for your feedback. We apologize for any inconvenience.Our Free standard shipping is 3-7 business days. We do offer faster flat rate shipping however, each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. Please let us know if we can further assist you. Thanks, Erica R.
I ordered some stuff I hope I can get for a game last Saturday it's now a week later and still nothing. Originally it said I would get today and now it says pending. Will never order anything from Fanatics ever again.
Hello Mariana, thank you for your feedback. We are sorry to hear you had a negative experience. We do our best to advise customers about special processing time frames. This information is displayed on the product description of each item.We can confirm the items ordered did shipped within the 5 days processing time frame and show the package was delivered as scheduled. We refunded your shipping fee for you and have added $10 promo credit to your webpage account. Please let us know if we can further assist you. Thanks Erica R.
I placed an order for 2 shirts on Sunday, September 25th and paid for 3 day shipping so I could be sure I would have them for the game the following Sunday. When I checked my mail 5 days later and found nothing, I decided to lookup the order and tracking information. There is a note on the order that says the item ships within five business days but I thought that was only for standard shipping orders, not when you pay extra for 3 day shipping. The tracking said my order hadn't even processed yet so I called customer service to see what was going on. Long story short, I would still get the 3 day shipping after the five day wait time and apparently they think that is perfectly reasonable. If I would've known I wasn't going to get my order for 8 days, I wouldn't have paid extra for faster shipping! If I would've known i wouldn't get my items before the game I never would've ordered them in the first place! I tried to cancel, they told me it was too late. I will never use football fanatics again.
Hello Kami, we are sorry to hear you had a negative experience. We do our best to advise customers about special processing time frames. This information is displayed on the product description of each item. The shipping methods are purchase for faster transit time, not processing time.We refunded your shipping fee for you. Please note once items have been processed we are unable able to make any changes to the order. We apologize for any inconvenience. Sincerely, Erica R.
Never buy anything from here! I spent over $130 and it took them two weeks and they only sent one item! Customer service answer for this was, " oh, well you should've received all of them." That's a crazy! I give you money you give me what I paid for! Horrible, horrible! It takes them 3 seconds to take my money but 2 weeks to give it back!
Hello Corey, we are sorry to hear that you had a negative experience. We can confirm the items ordered did have a processing timeframe applied of 6 business days and show the package was delivered as scheduled. A refund was given for the missing items. Please let us know if we can further assist you. Sincerely, Erica R.
I made a purchase a week ago, to be exact 09/19/2016 after reading all these bad reviews i was a little skeptical about my order well i received my order on sat 09/24/16... The jerseys that i purchased were nice! But they fit a little big on my husband and I, i sent one of the jerseys back, lets see how that process works out... either way the order was sent to me in a timely manner... Give Fanatics.com a chance! Have a bless day!
Hello Adriana. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Chastity
I purchased a jose Fernandez autograph A day before his tragic accident everything went through they took my money so I get an email three days later saying due to his passing they couldn't fulfill the order but yet I see they have plenty of other autographs for three times the amount that I've made the purchase (shady $#*! bastards)
Hello Gio, we are terribly sorry to hear about your negative experience! We would love to have the chance to make this right. If you will, please call 904-423-5437. We would like the chance to look at this further and completely resolve this for you. Again, we apologize and hope to hear from you soon. Thanks, Chastity
Ordered something couldnt find my order when i called last week and then the phones are disconnected
Hello, we are happy to take care of this for you! We are terribly sorry that you item has not been received yet. If you will email us at [email protected] with your order number, we will be happy to look into and solve this as quickly as possible! We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Chastity
Really? I ordered on the 19th and it hasn't shipped yet? I have a big game to go to this Saturday, Oct 1st. I live in Georgia and I sure hope it gets here in time!
Hello Manuel, we apologize for the inconvenience this may have caused you. We can confirm the items ordered do have a processing timeframe applied and show the package is scheduled to ship today. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Chastity
Do you ever receive your order its been over a week. Someone needs to close their website down $#*! them. Its probably isis collecting our money. Dont let them still your money.
Josh, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We can confirm the items ordered do have a processing timeframe applied and we have upgraded your shipping. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Chastity
Order Date Payment Status Fulfillment Status Total
#******* September 18,2016 Paid Unfulfilled $ 54.90. Here is the information you send and I couldn't fine your site custormerfirst.
Hey Beatrice. Unfortunately, the order number provided is not valid in our system. Please confirm and provide your order number at [email protected] and we will be happy to take care of this for you. We are terribly sorry that this has happened and we hope to hear from you soon. Thanks, Chastity
So two days ago I received my Black alternate Joe Flacco Game Jersey... I love it. I looked closely at the numbers and theyre were no slits... I love the Jersey. It was worth the price. I hop in the future that you get the Joe Flacco White Away Game jersey in an XL... Thank you for the great product.
Hello Donald, thank you for reaching out regarding your experience. We were able to locate your order and unfortunately see the item is currently out of stock and cannot be replaced. We are terribly sorry for the inconvenience. Please email us directly so we can assist in providing a resolution. Thanks, Chastity
I really wish I had read these reviews BEFORE I ordered. My order was supposed to ship "on or before Thursday 9/22/16" it's the 24th and I've called customer service twice now and they were very polite, but said the would send a message and write a ticket to request it be expedited, but I highly doubt I'll get it before my husband's birthday on the 1st. They also said after they sent the ticket, I should recieve an email 2-3 days later! How is that helpful?! Tryinf to decide if I should cancel it. I can guarantee that no matter what happens, I'll never use them again and will tell others to read the reviews before risking it.
Hello Tara. Thank you for reaching out regarding your experience. We truly apologize for the inconvenience this has caused you. We have expedited your order to the warehouse and it has been shipped with upgraded shipping. Please accept our most sincere apologies. Thank you, Chastity
I placed an order last Monday. It was supposed to be shipped in 3 business days, so I figured by Thursday it would ship. The product did not ship until Saturday, which is ridiculous, with a 3 day guarantee.
I emailed customer service, which at first did not even address the fact that there was a 3 day guarantee. After re-clarifying that (which I had done in a past message) I did get a refund of my purchase, which does help my sanity in this situation. It is good that I did, because upon receiving the gift, they sent a child's large shirt instead of an adult small.
Fanatics just cannot do anything right. I already got my refund, so nothing more that Fanatics can do to remedy the situation, but i just wanted to let the world know they are just a bunch of idiots top to bottom. Why else would the reviews be so poor?
Hello Jacob. We apologize for the inconvenience. Thank you for reaching out to us about this matter. We are happy to hear you was refunded for the order. Also, we are happy to see you have placed new orders with us. For the inconvenience, we have added $10 fan cash to your account. Again, I apologize for the inconvenience. Sincerely, Erica R.
I have ordered a pair of pants on sept 15th and they were quick to take the money but when I looked to see when my order will be shipped it just shows that they still have not fulfilled my order I was hoping that I would receive my order by the 29th. Guess not oh and i HAVE EMAILED and Called and nothing
Hey Reina, if you will supply us with your order number at [email protected], we will be happy to take care of this for you. We are terribly sorry that this has happened and we hope to hear from you soon. Thanks, Chastity
Fanatics.com is the WORST WEBSITE ON EARTH to ORDER any sports apparel from. Being that I am from New Jersey, I figured I can order my Jersey from this God Forsaken Website and actually receive in on time.
I mean I did pay over $20.00 for shipping. To make it even worse, I have my 30th birthday party (The Big 3 0) on Sunday. I have over 100 people that will be present to watch this game. The theme of course, is for every one to wear their own jersey to my event and represent their favorite team.
So me being the proactive man that I am, ordered the Jersey Monday Sept 19. With 2-3 days shipping. I figured worst cast scenario, the Jersey would be here by Friday the latest Sept 23.
Guess I was wrong, after checking my tracking order and talking with fanatics customer service department, who by the way kept me on hold for over 1 hour on the phone just to get through automated hell, told me my Jersey would be scheduled for delivery on Sept 29... after my birthday!
Mind you, the jersey is sitting at a FedEX location about 40 minutes from where I reside today!
This experience with Fanatics is horrendous. The best solution they came up with was to refund my shipping payment. Customer service sucked and fanatics ruined my 30th birthday. Now I will be the only at my party without a Jersey. And anyone from this states knows it is impossible to purchase a Jersey in a store other than Jets or Giants.
FANATICS IS HORRIBLE DO NOT USE THEM!
Hello Eric, we are terribly sorry for the inconvenience. We have passed your experience along to the appropriate department and it is being looked into. Since you have already received a refund of your shipping costs, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in anyway. Thanks, Chastity
I placed an order on the 17th, it's now the 22nd and so far I haven't received anything other than automated order confirmation email. I even sent an email to their customer support asking when my order would ship... still no response! I really wished I would have checked the reviews on this site before I ordered. Shm
**UPDATE** I received an email today from their customer service department saying that the are unable to fill my order. When I check to see if the item is still available... IT IS! WHY was my order canceled? Maybe because I complained about their inability to fulfill an order in a reasonable time frame or reply to an email with 48 hours?
Be aware, they also run other sites such as NFLshop.com and my Longhorns' official team shop.
Hello, thank you for reaching out regarding your order. We were able to locate your order and can confirm there is a processing time with the items purchased. We are terribly sorry for the inconvenience. Please let us know if we can help you further. Thanks, Chastity
Its been 3 weeks since they got the returned item, and still havent recieved the refund. Beware on this company. Called several times for my refund but nothing happened. So i ended calling my credit card for a dispute... Dont buy from this company the worst ive experienced
Hello Jeff, thank you for reaching out regarding your experience. We were able to locate your order and have processed the refund for the returned item. We are terribly sorry for the inconvenience. Please give 2-10 business days for the refund to be processed. Please let us know if we can help you further. Thanks, Chastity
I would like to thank the friendly customer service staff at Fanatics for resolving the issues pertaining to my order in timely fashion! Your company wend above/beyond what I expected and I will continue to be a loyal customer!
Hello Ian. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Chastity
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Casey, we apologize for the inconvenience. We do our best to advise customers about special processing time frames. This information is displayed on the product description of each item, when adding to the cart, and is highlighted in bold green print. We apologize for the inconvenience. If we may further assist you, please email us at [email protected] with your order number, and we will be more than happy to assist you. Thanks, Erica R.