FanaticsReviews 3,951

Im very happy with fanatics. The order shipped within the timeframe given which was 3-7 business days. A lot of people here do not seem to realize that the days to ship and the shipping time can be different. When you select 2 day shipping that is the shipping from the moment it leaves the warehouse. With such a large number of wares that fanatics sells, it is natural that if you select something pretty obscure it will take time to be found, packaged and sold. This was my first order and i was pretty reluctant because of the reviews but i had a gift card and thought id give it a shot. The package actually got here 2 days before it was supposed to and its the right product. I will try it again just to make sure it wasnt a one time success. Overall i was very happy with the outcome

This was the the first time that I tried ordering from this place. They had some cool things. I placed my order and got one of the three items within a week. The other stuff was supposed to be shipped three days after order as well. Been two weeks and still nothing called customer service and all they did was blame their warehouse. They could not give me an estimated date or nothing. Told them to cancel order. This experience was garbage. Can't see buying something and not getting it. Guess I will stick with shop nfl. Don't buy from here.

I'm big on online purchases and haven't really had any issues with orders not being received until I ordered something on Fanatics. I placed my order on 9/28 and have yet to get a status change from 'NEW' on their site. I've reached out to customer support multiple times, and they respond every time with ''At this time, we have not received a shipping date for your order." or "We do not have an estimated timeframe for when your order will ship from our warehouse and we appreciate your patience as we work through this process."

I am being generous with this star. My son ordered three items for overnight delivery a week ago, paying a significant shipping charge, because he wanted to have them for an event a few days later. I was not informed until I checked the status of the order days after not receiving it that one of the items was a special order and wouldn't be available for over two weeks. Even so, the other two items should have shipped separately overnight but did not. Nor did I receive any communication from the company. Very poor order management and service.

I placed my order on 09/16/16. I usually receive my orders in less than a week. I've been a customer since 2012 and never had any problems. 2 weeks later I called with customer service telling me that they had changed their system and were working on it but that my order should be shipping soon. The following week I called and was told the same thing, this time with customer service telling me that they weren't sure when their system would be up and running. They gave me 10% off my order and $10 in fan cash. The week after that I sent an email and I received that they were working on a new process to place orders and that they do not have a time frame for shipping. They apologized for "my frustration" and said I would be receiving another $10 in fan cash. After all the emails I sent I they always replied back with a $10 dollar fan cash. So I should have received $60 dollars worth and I was only awarded $20. I then received 2 email on 10/17/16 advising me that they were refunding me my order and mentioned I would receive another $10 in fan cash which I also did not receive. I can't understand why they debited my account on the same day that I placed my order to receive a refund a month later. They should have just been up front and noted on their website that they were going through a new process that will take them months to set up. I specifically placed my order a month before I needed it for an anniversary present only to have it cancelled the day before. I can't believe these people giving me such a run around. Customers keep the company running. If it wasn't for us they wouldn't be up and running.

I placed an order Tuesday October 11, paid for two day delivery. Order #20-**************. These were birthday presents that never came, it would have been nice to know that I would not get these in time for whatever reason. I would not have had to give my family members a card with a picture of their present. I would have place my order for Christmas, instead I was embarrassed. No e-mail was sent saying we're sorry, but you order can not be sent at this time. Honestly, I'm not trying to be a $#*!, but that is really poor customer service. How does a huge company that ships their products as a business, not ship them? I tried emailing, all I got was an auto response, which is unacceptable. Whoever the supervisor for shipping is should not hold his/her position. All I can say is I've been a customer since 2010, and spent hundreds of dollars and referred your site to many, many people. I will definitely inform them of my experience which is totally unacceptable and end my business relationship.
Robin Galbreath

Just because Magic Johnson is the spokesperson, don't believe that this company is credible. I placed an order on September 14 and have received NOTHING. I have called (I've "spoken" with Magic as no person ever answers the phone). I chatted with someone online who said they didn't know when I would get my order. I sent an email to inquire only to be told: "We do not have an estimated time frame for when your order will ship from our warehouse and we appreciate your patience as we work through this process." I've worked in shipping at an online company... it doesn't give me much faith that I will ever get my order if this company can't even provide me with an estimate of when I might receive my order. When an organization can't be transparent about basic services and doesn't provide timely customer service, it causes red flags. Shady. Very shady.

I bought 2 small items that were both in stock with 2-day expedited shipping on 10/3. I emailed them on 10/10 about the order and never heard anything back from them. Finally on 10/13 I got shipping confirmation, but only a label created... item hasn't actually shipped yet! Where are my products? They charged my credit card for them nearly 2 weeks ago. HORRIBLE CUSTOMER SERVICE! SLOW SHIPPING!

Update 10/14/2016:
I am completely convinced this company is either completely incompetent or scammers. I received my shipment today and they only shipped 1 of my 2 items, and the item that actually did ship was the wrong item. Can they get anything right? I'm NEVER going to order from this company again, and i seriously recommend anyone reading this does the same.

I ordered an item on the 28th of September, and as of today the 12th of October, it is only showing as ordered. Not shipped. Not processing. Nothing. Yesterday I wrote Fanatics to cancel my order, and they replied saying it is too far in the process. WTF? I can send it back for a $5.50 fee. I will never order from them again, and I will recommend to everyone I know that they get their fan gear from somewhere else. What a terrible company to order from! I've bought from them 4 or 5 times, but I'm done. Never. Again.

I have placed three orders from this site since May 2016, and each order has not met its promises. I had to contact them about all three orders i had placed to get the process going and get items shipped. This past order will def be my last as I am missing an item and its been almost three weeks since order was placed. Customer service rep was no help with the situation and instead of offering prompt shipment all he kept insisting is a refund.

Placed order on 9/27/16 and product has not shipped. Still showing as "new". Contacted company and they gave some story about system being updated to improve customer experience during the ordering/shipping process. Well based on my experience with this company they have A LOT of improving to do. Chatted with Angela who told me my order couldn't be cancelled but she couldn't give me an estimated ship date. Credit card was charged immediately of course. Stay as far away as you can from this company

WORST SERVICE I HAVE EVER ENDURED!

8/29/2016: order placed, $89.99 deducted promptly from credit card
To be shipped in 15 business days
9/19/2016: where is shirt? Told it would be shipped on 1013/2016
9/27/2016: order cancelled without consulting me.
10/11/2016: where is shirt, I asked. Chris (supervisor) surprised I did not know that the order
Had been cancelled; states legally all orders are cancelled if not shipped within
30 days. And the money? Oh, that was refunded. Actually it was NOT. It
Should be in your account 2-10 business days. We are now at 10 business days
And it is not here.
Save your money and shop somewhere else---

The one star reflects the ability to BS the customer.

This past Oct, I posted a review on this site criticizing Fanatics for their failure to deliver an order that was overdue and that I needed desperately prior to a trip departure. I am here to report that not only did their customer service step up to the plate by getting my order out quickly due to my circumstance, but they also paid the costly shipping to insure it's timely arrival. I have happily resumed my relationship with this company and urge others with an order problem to contact them for resolution as their customer service reps can be very accommodating. Thank you Fanatics team!

L. Fisher

Placed an order for some UF gear in the middle of September. It was supposed to be for my daughters birthday which is in a few days. I can understand the hurricane causing some problems but my order was placed three weeks prior. Customer service can't tell me where my order is or when it will ship. I was given a phone # for corporate that nobody is answering. Online chat is not working. You can't cancel the order. My credit card has been charged where is my order? It's one thing to be slow but keeping us all in the dark just makes it worse.

September 16th! That's when I placed my order, and STILL my order status says "NEW." 24 days so far and counting. Completely unacceptable! I've followed up with phone calls and several e-mails which have resulted in empty promises and "fancash" that I can't even access. They can't cancel, they can't refund, they can't deliver... Never again Fanatics! At least I don't feel so alone in my complete aggravation. Reading the reviews here was somewhat therapeutic. Best of luck to my fellow frustrated sports fans!