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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I have not done a lot of online shopping, and went into the purchase of items blindly from Fanatics.com. After purchasing and receiving confirmation, I went through the reviews on this site of Fanatics. I was very worried that I wouldn't get my items, or that the service would be poor because the reviews were not good. I live in Canada and received my items within 1 1/2 weeks. I love the products I received and will definitely order from them again.
I purchased a Chicago Cubs championship hat and paid no shipping when I ordered it, free shipping with promo code. When I did receive the hat, the Cubs emblem was crooked. So now in order to return it, I am supposed to use the return label it was sent with. Using that label it will deduct $5.50 from my total refund coming back to me. Why should there be a charge to send back a hat I was dissatisfied with and lose on the shipping costs I didn't pay for in the first place? What a scam! If I originally paid shipping costs, I could see but I didn't, the site offered it free. Is this a way of getting free money from people? I too went to put in a request for a return like another customer did straight from the email and it said it couldn't find it. Horrible customer service. I will not buy from this site ever again and I'll be sure to spread the news.
Hello Laura! Thanks for your feedback. We are so sorry for this experience. We have issued a full refund for your purchase, and we are truly sorry you received a defective hat. We understand this hat is now out of stock so we are unable to replace it with a non defective one - so we are hoping you will keep the one you received as our gift to you for the inconvenience. If you decide to return the item, we have waived the fee associated with the prepaid label, so do not worry about any deductions from your refund. It has been issued already, and if the warehouse receives the hat it will be donated to charity. Thank you again and please let us know if there is anything else we can do for you! Sincerely, Sarah B.
You won't get the merchandise you order until the second coming of Christ. These people are very unprofessional. I'd rather give my money to the kid running a screen printer out of his parents garage than these people. I've had an order in for almost 2 weeks now and it still hasn't been fulfilled. Maybe you guys should focus on filling your already placed orders instead of spamming my inbox with "Buy This" garbage. News flash, people aren't going to give you more money if you haven't even put an effort in to ship them their stuff they ordered weeks ago.
Hello Adam! Thanks for your feedback! On review of your order, we see that you purchased two Chicago Cubs World Series Championship items. As indicated on the site when you purchased, these items were not expected to ship until 11/16. We do see that one package shipped on 11/16 as promised, and one did ship two days past promise on 11/18. We are sincerely sorry for any confusion or inconvenience caused by this. As a courtesy for any frustration this may have caused, we have issued a refund back for 10% of your order total. We urge you to read all special instructions that may reflect on the site prior to submitting your payment on future purchases, or give us a call if you have any questions. We do see both packages are in transit, and should arrive soon! Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
Really wish I had read the reviews of this company. I ordered a hoodie on October 4th - 6 weeks ago - and my order status is still 'new'. They keep adding 'Fancash' to my account - like I'm ever going to order from them again. Basically, they have stolen $110 from me.
Hello Stephen. Thank you for your feedback! We have reviewed your order and do see clearly that this order is several weeks outside of our promise. We cannot cancel the item due to it's custom nature, but we have reached out to our warehouse facility to see if there is any more information we can gather. We have issued a full refund for this purchase, including shipping. If the item does eventually ship we would love for your to keep it as our gift to you for the inconvenience you experienced. However, it is possible that we are out of the components needed to make this item, and it may not ship. We will keep you updated on this issue, and thank you again for taking the time to tell us how you are feeling about your experience. If you have any additional questions, please let us know! Sincerely, Sarah B.
I placed an order on 10-22-16 and i still haven't received anything! I tried to cancel my order but they told me i couldnt because the order is being processed. Smh I'm letting my bank deal with them because I'm done trying.
Hello Oswaldo! Thank you for taking the time to leave your feedback! We are so sorry for the frustration we have caused you. We do see that your package was identified as being lost, and a replacement was processed. We have put a rush request in for this shipment with our warehouse, and we are confident we will get these items to you as soon as possible! We will reach out if there are any conflicts, and we welcome you to contact us again if you have any questions. We value your business and thank you again for providing your feedback on this issue. We rely on our Fans to let us know when we miss the mark so we can work to improve the Fanatics Experience! Sincerely, Sarah B.
I ordered 5 items Nov 3. I have emailed customer service several times and I get ridiculous answers. "You ordered Special Event" items and will ship by Nov 16. When I placed my order that was not specified. All the items Ordered are IN STOCK in stores. I was immediately charged and was trying to avoid the hassle of a dispute. I was told their vendors have not sent merchandise to them at this time. I'm wondering if anything I ordered is legitimate at all. I stressed to them I am leaving town and will not be back for a couple weeks. These were items for this trip. I was not offered any 1day shipping or anything. Instead I feel they were urging me to cancel my order. Today I see 2 items shipped, but my tracking will not update for 12 days."?!?! I order online a lot and I will tell you, this is the absolute worst experience I have ever had.
Hello Melissa! Thank you so much for your feedback. We have reviewed your order details and see that most of your items have not shipped - two being delivered last week and the remaining two are scheduled for delivery on 11/23. We are unsure why you were advised it could take 12 days for tracking details to reflect - it typically only takes a few hours but can take up to 12 to reflect. There is one item still outstanding on your order that we have not yet received from the vendor, but once received we will be shipping it right away. As a courtesy, we have issued a 20% refund for the full value of your order and apologize again for the frustration we have caused. Please let us know if there is anything else we can do for you and we would be happy to assist. Sincerely, Sarah B.
If this is yelp for websites, then everyone needs to read this and avoid doing business with this company. Poor communication, horrible customer service. I returned the jersey that I ordered and did not get the refund. I am down one jersey and 100$. Anyone else would like to donate some money to FANATICS.COM??? Go right ahead...
Hello Anna, thank you for providing your feedback about your purchase! We have been attempting to reach you by phone regarding this feedback and the complaint that you opened with the Better Business Bureau regarding your purchase. We have not yet heard back, and would love to speak with you about this situation so we can ensure it is resolved to your satisfaction. Please give us a call back at the number left on your voicemail and it would be our pleasure to serve you! Thank you again, we look forward to hearing from you soon. Sincerely, Sarah B.
I'm sure by now everyone can see the trend. Order products and hope they show up... My latest order has shown "NEW" for two weeks and no updates. There is NO Customer Service to speak of. Everything is automated right down to the email inquire responses. Try calling? Don't bother, it's the same... Put on hold music loop for as long as you can bear to stand it.
What a joke.
Hello Andrew, thanks for providing us with feedback about your experience! We are so sorry to have caused you such frustration about your purchase. We do understand how upsetting it can be to pay for something and then not get adequate information about the status of the order, and delays in shipping. We do see at this time that 2 items were cancelled and fully refunded and the final item was shipped and delivered on 11/18. A credit has been added to your account to be used towards a future purchase, and we do hope you will give us another shot in the future! We have been experiencing significant delays due to a recent system upgrade, but once the transitional period is over, we will be faster and better than ever! Please let us know if there is anything else that we can do for you and it would be our pleasure to assist. Sincerely, Sarah B.
Tried order shirts for the big game of the season twice and they showed up 2 weeks late each time. We paid for expedited shipping and they even screwed us out of that return!
Hello Leslie, thank you so much for your feedback! We have reviewed your order details, and do see clearly that we failed to meet not only your expectations of us - but also our expectations of our brand. We see that you have been issued a full refund for your purchase, including the original shipping costs - and given a significant credit to use towards a future purchase as a courtesy for the frustration experienced. We hope you will allow us an opportunity to serve you again soon, and we thank you once more for taking the time to let us know about your experience. Sincerely, Sarah B.
Out of the blue my husband's tshirt arrived on 11/14/16. (first of 6 items ordered) My husband wasn't a Cubs fan prior to the series! I am the Cubs lifer and HE gets a tshirt - the irony was not lost on me!
Hello Nancy, thanks so much for leaving your feedback. Congratulations on the Cubs win! We know how exciting and historic this event was for you! We would love to assist you with any issues you may be having with your purchase, and we ask that you please reach out via private message and provide us with your order number and a few more details about how we failed to meet your expectations. It would be our pleasure to research and resolve this issue to your satisfaction. Thanks again, we look forward to hearing from you soon. Sincerely, Sarah B.
Ordered a Men's Pro Line Gold Pittsburgh Steelers pullover hoodie with Le'veon Bell's last name and number on the hoodie. When it arrived, it had a horrible chemical smell (similar to the smell of vinegar). Allowed it to air out for almost a week, but the smell still remained. Decided to wash (inside out, by itself, gentle cycle). When it came out, most of the white background on the numbers was cracked and peeling off. Can't return because it is considered "customized". OH WELL... lesson learned.
Hello Susan, thank you for your feedback! We have reviewed your order and do not see that you reached out to us regarding this order. We would have been happy to assist you with this issue, and truly apologize that it was not handled until now. We have issued a refund for the item you received, and welcome you to keep it as our gift for the inconvenience you experienced. It sounds like you may have just had an aversion to the glue/materials used in the creation of these items. We feel that if we sent another, it would likely have the same affect. Please let us know if there is anything else we can do for you. Sincerely, Sarah
This business is a RIPOFF! They have my money, and the shirt's I bought. They refused to give me my refund. I just plain got taken by this poor excuse for a business! Do not buy from here!
Hello John. We truly apologize for the inconvenience you have been caused. We have processed a full refund of your purchase, please allow 2-10 business days for the credit to reflect. Please contact us at [email protected] for any further assistance. Thanks, Chastity
I ordered two items from this website, but unfortunately the items were too small. I returned the item using their return label (big mistake.) The label the company asked me to use had a bogus number on it that couldn't be tracked at all not even my the post office. The company tried to keep the items and my money. I had to fight with them and file a dispute with paypal for over a month.
Hello ND. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen
FANATICS WAS NOT ALWAYS A BAD SITE BUT THIS YEAR ITS MANAGEMENT AND PRACTICES HAVE CLEARLY CHANGED. THEY HAVE STOLEN OVER 50 GRAND (POSSIBLY MORE) FROM ME. I AM NOT EXAGGERATING, THEY CANCEL FULL ORDERS FOR 5 GRAND AND REFUND MY CREDIT CARD FOR ONE SINGLE UNIT (EXAMPLE 67.99) I HAVE PICTURES TO PROVE THIS PRACTICE. THEY ALSO WILL PARTIALLY CANCEL ORDERS AND THEN DISREGARD THE COUPON USED AND CHARGE YOU FULL PRICE FOR THE ITEMS THAT THEY DO SHIP. THIS IS LEGITIMATE FRAUD AS YOU CANNOT LEGALLY ADJUST A CUSTOMERS CREDIT CARD AS YOU SEE FIT. I AM NOT ONLY GOING TO DISPUTE EVERY SINGLE ORDER IVE MADE THROUGH FANATICS BUT I WILL ALSO HIRE A LAWYER IF NEED BE. I ADVISE EVERYONE WHO HAS ORDERED ANYTHING THROUGH THEM TO SCRUTINIZE THEIR CREDIT CARD BILLING DETAILS. I ALSO HAVE ORDERS THAT THEY PRINT OUT FED EX LABELS FOR AND NEVER SHIP. THE FACT THAT THEY BILL INSTANTLY BEFORE SHIPPING TELLS YOU EVERYTHING YOU NEED TO KNOW ABOUT A COMPANY. ALL THAT THEY CARE ABOUT IS BEATING LAST YEARS SALES NUMBER AND IF THIS MEANS A BILLION DOLLAR COMPANY HAS TO STEAL FROM ITS CUSTOMERS, THEN SO BE IT, IS THE ATTITUDE THEY USE. STAY FAR AWAY!
Hello Jordan. Thank you for your feedback. We apologize for any inconvenience regarding your orders and will continue to work with you to resolve the issue. Sincerely, Karmen
I ordered a personalized jersey as a birthday gift. I called the next day to see if I needed to change the size and found that the size I ordered was fine. I was assured that the order would ship on 11/8 and I paid for two day delivery so I would have the product in time. The next day I received an email stating my identity couldn't be verified so my order was cancelled. I called immediately to resolve the issue and was told that they tried to call me to verify and my number was disconnected. My number had never been disconnected and I never received a call. I was told that they would need to verify my identity in order to reorder. I stayed on the line for a million questions and the call was disconnected. I called the next day and asked if I could reorder and get the product in time for the birthday. The guy said yes but I would have second charge on my account until the first one reversed. I was fine with it as I really wanted this gift. I reordered and was assured that I would have my product by 10am on 11/12. I doubted the information I received so I called the next day to make sure they were sending my order. Again, I was told that my order had been cancelled and they wanted me to reorder. That would have made almost $600 charge on my account with no guarantee of receiving the gift. I contacted the online help and was told to "contact loss prevention"... already tried that. No one really cares that they totally ruined a birthday surprise and how disappointed I am that they now have $400 of my money and I have no gift. I will never order from this company again and I will make sure that no one I know does either. Not that they will care because apparently they are very busy with all the business that my one little order doesn't matter. Do yourself a favor and check out other companies first or you may be left disappointed too. I order online for almost everything I buy and have never had this happen.
Hello Valerie. Thank you for your feedback! We are very sorry that your order could not be processed. If we cannot verify your information then we cannot process an order and we apologize for that. Your refund was issued on November 6,2016, and you should see that posted back to your original form of payment within 2-10 business days. Thank you, Karmen
I've ordered multiple items from Fanatics and I am pleased every time. Buying from Fanatics is always a pleasure. Once I see "Ship by the end of the day Monday", and I wait for my package, I sit there and wait for it to come. Every time, I am pleased. I recently purchased two orders for a Michigan State $#*! and sweater & I received them within 7 days. Just in time for the play offs! I love Fanatics and I plan on using to buy all my sportswear. Low prices and beautiful clothing. Love it, truly!
Hello Courtney. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I've been ordering from them since 2008 never had a issue if I did have a minor issue customer service was great. I spoke with Tierra on 11/7 she's the best agent there. She made sure I was well taken care of. There products are the best shipping is a Lil slow but it's worth it
Hello Sincere. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen
I ordered a hat with 2 day shipping. It was sent 4 days later FedEx Smartpost. (which on FedEx's site shows will take at least 3 days). Well, it has been 2 weeks and I'm still waiting. Customer service (if you can get them to respond, I sent 2 emails that were ignored and waited on hold for 30 minutes) does not seem to care. I was told it takes 2-10 business days to process orders, then they apply the shipping method requested (but not in this case!). Plenty of legitimate places to shop so stay away from this site!
I order about 10-15 items well over three weeks ago. It said ships within 3-5 days on every single item, yet NOTHING have even left the warehouse. I've sent several emails and won't ever get a response on what is going on.
I had similar issues last time I ordered so this will definitely be the last time.
Hello Jimmy. Thank you for your feedback! I apologize for any inconvenience you have experienced regarding your order. I have sent you the shipping and tracking information for your order via email. Please let me know if you need any further assistance. Sincerely, Karmen
I ordered a NFL Hodies and they gave me. Tracking number but I never got delivery. So I called a lasership but, thet said never pick that up from sender. I called a fanatics but nobody didn't give me any update and told me that someone will contact me within 24-48 hours but, nobody updated me. So I told them to cancel the order but, they can't. They told me to wait. Another 24-48 hours. Nobody called me. I called them again and they said out of stock. I waited 3 weeks but all they can do refund the money.
They got worst services.
Nobody buy anything from them.
Hello Andy. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen
From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Theresa! Thanks so much for taking the time to let us know how pleased you were with your purchase! So often we only hear about the times when we fail, it is always uplifting to hear about the times when we WIN! Thank you again, and please do not hesitate to let us know if there is anything we can do for you. We appreciate your business and look forward to serving you again soon! Sincerely, Sarah B.