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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I received a refund for an item without an explanation. Customer Service was not helpful.
Twice in the last month I have ordered from Fanatics. The first order was for my grandson, a Dallas Cowboy shirt, hoodie and shorts. The shorts never arrived and finally I received a refund. A couple of weeks later I ordered two Co. State Univ t shirts and hair clips. Within a couple of days I got notice one of the t-shirts had shipped and then this morning I see a refund for the other t shirt and hair clips. I don't know why they have this merchandise on their website if they can't fill the order? I'm very disappointed as I know my daughter and grandson will be.
Hello Meg, thank you for your feedback. We are so sorry to hear of your frustration. Our records reflect that only the hair pins were cut from the order due to being out of stock, and both t-shirts shipped. We apologize for any conflicting information you may have been given. We would love to be able to send a new hair accessory at no cost for the inconvenience. Please find an alternative hair accessory that you would like instead and we will process the new order at no additional cost to you as a courtesy for the frustration. Once you pick something out, please reach out to us here on Site Jabber via private message to ensure the correct team receives and works on this for you. Thank you, we look forward to hearing from you soon. Sincerely, Sarah B.
I placed an order for a cubs jersey for my son last night with this business. But after reading these reviews I am already regretting it. This is what he wants most for Christmas. Most of the reviews I have read indicate they have not received their order in a timely manner or at all. If I do not receive the jersey within the time frame that I am supposed to. I will be contacting the Better Business Bureau as well as my credit card company.
Hello Krista, we apologize that you are concerned by the feedback you have read. We understand your concern, and appreciate your comments. However, we hope that once we deliver your package within the expected time frame that you would be willing to adjust your feedback to reflect your true experience. We are working hard to make things right and raise our score across the board regarding these issues and we rely on true and accurate feedback from our Fans who have had a true negative (or positive) experience so that we can work to resolve them based on the situation. It is very difficult to manage this expectation if there are negative scores left before a poor experience is ever experienced. We thank you for taking the time to follow up and assure you that you have the right team working on your order at this time. Please let us know if there is anything else we can do. Sincerely, Sarah B.
I ordered a hat for my son in law for his birthday, "Men's New Era Graphite Arizona Cardinals Salute to Service" 4 times the order was cancelled/refunded even though their web site still showed the hat was available. On the forth try I called their customer service to ensure it was available. By the way, prepare to wait 30 minutes before their customer service answers. Never got it. They refuned me but the refund was a dollar under what I paid. WTF
Hello Robert, thank you for your feedback. We are so sorry that you have had this experience. We understand how upsetting it can be to find a special item that are limited editions, and then to have it fall through and ultimately receive a refund. The Salute To Service items are incredibly popular, and it does not appear that we received as many of them as we expected, resulting in some orders being cancelled. We see that a credit has been added to your account in a value larger than the item that was purchased. We are hopeful you will be able to find an alternative item for your son. If you do use the credit to place an order, please reach out via Private Message and provide your new order number and we would be happy to provide extra oversight on the purchase to ensure accuracy. We value your business and hope you will allow us to serve you again. Sincerely, Sarah B.
Husband ordered a couple jerseys and it charged him 6 times for it! Then when he tried to contact someone there is no answer. Stay away from them!
Hello Mariah - thank you for your feedback. This is a very serious issue and we want to get it resolved right away! The order number you provided does not match our format, and we cannot locate any order in our system for you or your husband. Please reach out to us via Private Message at your earliest convenience and provide us with the full name associated with the order, the e-mail address and any additional order number you may have received. We are concerned either you have been scammed by one of the fraud sites online that are posing as us OR if you did place an order with us that there is an issue in our system we need to resolve right away. We hope to hear from you very soon to resolve this. Sincerely, Sarah B.
I ordered leggings Oct. 16,2016. It's now Nov. 26,2016. They took my money yet my order remains unfullfilled. I have contacted them 5 times & not one representative has gotten back to me! I would not recommend this "fan authentics" to anyone!
Hello Dori, thank you for your feedback! We are sorry to hear about this experience, and would love to work with you to make this right. Unfortunately, the order number you provided does not match our format and we are unable to locate an order in our system for you. We are concerned you may have purchased from one of the fraudulent sites that is posing as us on the internet. Please reach out to us right away via private message and provide your full name, e-mail address and any alternative order number you may have so that we can research and work with you to resolve this matter as soon as possible. Thank you again, we look forward to hearing from you soon! Sincerely, Sarah B.
I ordered a jersey off of this website. My order went through and I got my confirmation number and all. Then a week later I never got any notifaction that my item had shipped so I went on my account only to find out my order had been cancelled. I then called customer service and they notified me that my item was out of stock. Fine but I still never got an email to notify me of this or to let me know when my refund would go through. Once I got my refund I realized they didn't give me my full amount back. They charged me the sales tax on an item I never even received! So I called customer service and easily got my sales tax back but what frustrates me the most is the fact that they are stealing people's money on sold out products. Why would you still have a product up for sale on a website that is out of stock? Oh probably because people will still order the item and when they don't receive it they don't get their full amount back that they paid for it and don't even realize it so fanatics is just making money by screwing people off of sales tax on an item they don't even have in stock. Ridiculous and wrong I will NEVER order from here again.
Hello Kelsey, thank you for your feedback. We are truly sorry for the inconvenience and frustration this caused. We want to assure you that under no circumstances would we ever intentionally keep money on an order that was never shipped and should have been fully refunded. This was a simple glitch in the system, and we see that you have been fully refunded at this time.We see that as soon as you called in to let us know of the issue with your refund, it was immediately sent back to your card. We truly are sorry for any inconvenience this caused. Please let us know if there is anything else we can do to assist you further. Sincerely, Sarah B.
I ordered a customized football jersey and realized that I should have placed the order for a basketball jersey. I chatted with an on line representative (live chat) within 10 min of placing the order. They would not let me change or cancel the order. I also spoke with customer service with no resolution. This is an unacceptable policy. I would have understood if I had waited longer than a day where perhaps the customized order had been already underway but this was 10 minutes. Will not deal with this company in the future and found this to be extremely disappointing as a consumer. A supervisor should have had the authority to reverse this transaction.
Hello Cindy. Thank you for reaching out. We are sorry you are frustrated with our pollicy concerning customized items. We understand that you contacted us right after the order was placed - however, our system blocks our ability to cancel a customized item once the order is submitted. This is why we clearly indicate that there are no cancellations or returns on customized items. It is not because we want to be in any way upsetting - our system just will not allow it. As a one time courtesy we have reached out to the warehouse to see if it is possible for them to cancel the order on their end and we are confident that they will be able to assist us if production has not yet begun. Again, we apologize for the frustration we have caused and we urge you to read carefully all details on an item prior to purchasing in the future. Thank you so much for your business, and please let us know if there is anything else we can do for you! Sincerely, Sarah B.
I recently posted a review of this company. After several correspondences with one of the managers. It was discovered that I was duped by a website posing as Fanatics. They had EVERYTHING copied from the legit site perfectly. Unfortunately, I am not the only person who has been ripped off. The site I used is: "http://www.fanaticoutletshops.com". They are out of China and their prices are indeed, too good to be true! I had a custom NFL jersey made. A.) it looked like crap, b.) they misspelled my name, and will not make good on the refund. My apologies to the REAL Fanatics.com. Sometimes this world just sucks!
Hello Eric, thank you for your feedback! We are so sorry about the frustration you experienced. If we took your money and sent you a defective item - we absolutely want to make this right as soon as possible. Please reach out via Private Message and provide a valid order number, your e-mail address and your full name and we will research and work with you to get this issue resolved. Thank you and we look forward to hearing from you! Sincerely, Sarah B.
Ordered two hats in middle of September 2016. Didn't receive what I ordered, called customer service, they sent replacement hats. The replacement hats were the same ones I had received in first shipment. Called customer service again to return items for refund. Sent all 4 hats back, two in each box with return information enclosed and their labels on box last week in September 2016. Called numerous times in October 2016 because I didn't receive a refund. End of October I called, customer service agent acknowledge items had been received and was told I would receive my refund on Nov 4th. Called again on Nov 14th, was told customer service agents that took my calls didn't issue a ticket to process the refund correctly. One was created on 11/14/2016 and I received an issue id number. Today, 11/23/2016 called again, no refund, I was told that I would have to wait 2 to 10 days for the refund from 11/14/2016 and not to expect it before 11/28/2016. Business days are Monday through Friday. I communicated with Fanatics on numerous days with no response back from them by phone or email. I used paypal for payment and followed their resolution site instructions, an email was sent to Fanatics regarding transaction and still received no response from Fanatics. I will never order another item from Fanatics or their affiliates.
Hello Cindy, thank you for your feedback! We have reviewed your account and see that a refund was put in for you and then rejected in error. We are so sorry for this! Your full refund has now been issued for the returned items. We are so sorry for the frustration this has caused. We have also added a credit to your account to be used towards your next order. We understand you may be hesitant to purchase with us again and we are so sorry for the frustration. Please let us know if there is anything else we can do to make this right. Sincerely, Sarah B.
I purchased a t shirt and temporary tattoos for a football game, the tattoos came in a month after the expected date and I never received the shirt I paid for. I contacted them and a week later they responded and said they were resending me the tattoos. I had to reiderate that I needed the shirt not the tattoos, days later I got an email saying the shirt was no longer available. It took nearly 2 1/2 months to come to that conclusion and get the BS sorted out. All the responses are automated and never once spoke with a real person which prolonged the entire thing. Save your money.
Hello Melissa, thank you for your feedback. We are truly sorry for the confusion and inconvenience experienced regarding this order. We have issued a full refund for the remaining balance of your order, since you did not receive the shirt. We have also added a credit to your account to use towards a future purchase. We understand you may be hesitant to purchase with us again given your experience but we do hope you will give us another chance in the future. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
I ordered a pull over on 10/2/16 and I still have not receivied it. I called in a month ago and I was told it would be shipped right away. I still don't have it and now I cannot get anyone on the phone. HORRIBLE COMPANY AND CUSTOMER SERVICE!
Hello Scott, thank you so much for reaching out. We are truly sorry for the unreasonable delay in shipping. We were able to get your order expedited and we do see that it was marked as delivered on 11/23. We also reached out via e-mail to provide an additional credit towards a future purchase. Please let us know if there is anything else we can do to assist you with this purchase and it would be our pleasure to help. You can either respond to the e-mail sent on 11/22, or reach out here via Private Message and a member of our Executive Fan Relations team would be happy to work with you. Thank you again, and we hope to serve you again soon! Sincerely, Sarah B.
Haven't received the hat I ordered 3 weeks ago, no response to my email, but I get spammed with all kinds of advertisements. Why would I order from them again. Terrible, Terrible service. I'll be sure to spread the word!
Hello Dan, thank you for your feedback! We apologize that we have not shipped your items yet. On review of your order we see that the purchase is for some of our World Series Championship items. Unfortunately, there have been a few of these items that we did not receive our shipments of in time, and it has caused a delay. We are unsure when we will be receiving these items but we have upgraded your shipping to a next day service and issued a partial refund for the purchase as a courtesy for the inconvenience. We hope you find this acceptable and welcome you to reach out via private message if there is anything else we can assist you with! Sincerely, Sarah B.
I ordered two hats from them on October 22nd and now it is November 21st and I still haven't received my hats. I've called and talked to a different lady 5 times and all you get is a few buck fan cash for your troubles but still no confirmation on when you should receive your stuff. First they lost my package and the only way I found that out was by calling and asking. After that they reprocessed my ordered and add next day shipping to it. But don't let that fool you it still takes 4 days for them to supposedly ship it and I waited another week to find out that one of the items I've ordered is out of stock now and unavailable. There shipping sucks and is slow. Their return policy is slow and drawn out. The company sucks and I would strongly advise you or whoever reads this not to order anything from them. Especially for Christmas. Go to Ebay, Amazon, the team store or East Bay. They are all better companies than Fanatics! Never Again.
Hello Dan, thank you for your feedback. We have reviewed your order information and apologize sincerely for the inconvenience you have experienced. We are showing that the original package was reported as lost, and a replacement was processed. Unfortunately, at the time that the replacement was processed for shipment, we foundd that it had gone out of stock. The remaining item is in queue for shipment via a Next Day service, and we have reached out to our warehouse management team to expedite the shipping process. As a courtesy we have issued a full refund for the remaining order value, and we ask that you keep the hat once received as our gift for the unreasonable delay. We hope you find this acceptable, and welcome you to reach out if you have any additional questions or concerns. Sincerely, Sarah B.
Placed an order that for item that showed in stock. Order confirmed and waited and waited and waited only to find when I called they did not have the item and cancelled the order - no explanation. They suck - don't use them.
Hello Joe! Thank you for your feedback. Unfortunately, the order number you provided is not in a format that we recognize. Please reach out to us via private message and provide your full name, e-mail address and any alternative Order Number you may have received - it would be our pleasure to look into this matter for you and resolve. Thank you again, we look forward to hearing back from you! Sincerely, Sarah B.
I ordered, entered the code for free shipping "40ship" and received confirmation that shipping charges were removed. I then received an email confirming my order that included shipping charges. I had to wait 20 minutes on hold to speak with someone and ultimately canceled the order in order to be sure I wasn't charged shipping. Nice site, great selection, terrible back office. Too bad.
Hello Jeff! We are so sorry about this experience! We have reviewed your order and do see that your free shipping promotion was applied correctly at checkout, and you did not pay any shipping charges. We also see that when you called in and first spoke with Fan Services, that a courtesy $5.00 refund was issued for the confusion. We see clear opportunities for coaching with our staff, and we are pleased that you reached out to us to let us know of this experience. We rely on our fans to let us know when these problems arise so that we can correct them as quickly as possible! As a courtesy for the frustration you experienced, we have added a credit into your account to offset your next purchase. If you would like to try ordering the item again with the credit applied, please log in to do so. Once you place your order, please reach out via private message and provide us with your new order number and we will see what we can do about getting it expedited. Thank you again for your feedback! We value your business and hope to serve you again soon. Sincerely, Sarah B.
I ordered a men's large personalized MLB T shirt online. Upon arrival, I realized that the shirt was aggressively too small. It fit like a youth medium on me, while all of my other shirts fit just fine as men larges. After being on hold for 20 minutes I am told that there is no way for me to get my money back or exchange for a larger size because it is a personalized item. In other words, they could care less about you after they've got your money. Customer support for whatever this company is putting out needs to be heavily rejustified as I was scammed out of $35.
Hello Brandon, thank you for your feedback! We are so sorry that the custom item you purchased did not work for you. We understand your frustrations completely. Unfortunately, this item was customized with your name, and cannot be returned. We do indicate that all sales are final on custom items, and this is a blanket policy - not evaluated case by case. We do feel that we have presented this item in a way that leaves it up to the consumer to ensure that the correct size is ordered, and a full and detailed size chart is provided on the item's description page. Sizes vary brand to brand, and we truly are sorry if this one did not work for you. We do not wish you to be completely out of luck, and have issued a refund for 50% of the item, as well as added a store credit to your account to help even this out for you if you would like to purchase the next size up. We apologize again for the inconvenience and frustration, and we welcome you to reach out if there is anything else we can help you with! Sincerely, Sarah B.
Extremeley disappointing. I ordered post-season merchandise from Fanatics on 10/2. It wasn't until 10/10 one of my items shipped. On 10/11, the second item was cancelled. By the time I received the sweatshirt it was after all post season games -- one of the primary reasons I ordered the shirt. On top of it, the quality, fit and sizing is so off the shirt is unwearable. Went to the site to use their "returns center" which wouldn't recognize my email and order number. Little did I know my husband had problems with quality and sizing of Fanatics merchandise as well. First and last time customer.
Hello Sharon! Thank you for your feedback. We are so sorry to hear that we so badly failed to meet you and your husband's expectations! We completely understand how frustrating the delays were, and then to have an item cancelled on top of that is very upsetting. We Have issued a full refund for the item you received, and waived the fee associated with our prepaid return label. We have e-mailed you a new label as well, and welcome you to return the item at no cost to you. Again, your order was already refunded in full as a courtesy for your frustration, and we hope you find this satisfactory. Please let us know if there is anything else we can do for you and we would love to have the opportunity to make this right! Thank you again for your feedback. Sincerely, Sarah B.
The worst company I have ever bought from. I ordered an item over 4 weeks ago. They took the payment right away of course but the item has yet to even ship out to me. Supposedly there was a mistake on their end with the order. When I told them I wanted to cancel it and order form somewhere else... they told me I couldn't. Then they sent me $10 back. Really? $10 when I spent a few hundred. I will never use this company again and I wouldn't reccomend it to anyone. EVER!
Hi Megan! Thank you for your feedback. We are sorry to hear about this experience! Unfortunately, the order number you provided does not match our format, and we are unable to locate the order in our system. Would you mind reaching out via private message and giving us your full name, e-mail address and any other order number you might have received, and it would be our pleasure to look into this further. Thank you again, we look forward to hearing from you soon!
Sincerely, Sarah B.
I ordered a shirt on November 6 to be sent to a friend for his birthday-the site said that the item would ship out November 16 at the latest. It was not so I called today and they told me the item actually wasn't in stock and that they wouldn't know when it would come back in stock. It is ridiculous I had to call to see what was going on with my order when the site planned to send it by a certain date and it's absurd I was not emailed a notification that it was out of stock (nor was there a notification on the website both today or on the day that it was ordered noting that it was no longer available). I canceled the order via phone but have yet to receive an email confirming this.
Hello Kate, thank you for your feedback. We are sorry to hear about this poor experience with us. We understand how frustrating it can be to expect an item to be shipped by a certain date, and then have that fall through. We reviewed your order and it does look like you purchase Chicago Cubs World Series Championship merchandise. We were expecting to receive these and get them shipped out by 11/16, but unfortunately we did not receive them from the vendor in time. This caused some delays in shipping them out. We see you cancelled your order the day after they were expected to ship. We are so sorry that these items are no longer available. We have added a credit to your account to be used towards a future purchase. We understand you are hesitant to shop with us again, but we do hope you will allow us to change your mind in the future! If there is anything else we can do for you please let us know. Sincerely, Sarah B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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Hello Mina, thank you for your feedback. We are sorry to hear about your experience. We are unsure why you did not receive the e-mail from our warehouse team regarding the stock for this item. We welcome you to place a new order using your credit, and if you can provide your order number once it is placed, we would be happy to issue a refund for an additional 20% of your order value. If you choose to take advantage of this offer, please reach out via private message here, so a senior member of our Executive Fan Relations team will be able to assist you with this resolution. We apologize again for the frustration you have experienced! Sincerely, Sarah B.