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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I ordered a Jonathan Toews Blackhawks jersey for my nephew on November 26th. It was shipped to Canada and I received it today, December 8th. To receive my international order in two weeks was a very nice surprise. The items were in perfect condition and were exactly as described. I would definitely order from this company again.
Ordered two items two and a half weeks ago as a gift with the expectation they would arrived within 4-10 business days as listed on the site. As of yet the only update on tracking has been "shipping data uploaded" and as far as I know they've lost the package entirely. There has been no sign the package is even arriving. Terrible service.
Hello Rocky, thank you for your feedback! We have reviewed your order and are so sorry that your original package was lost in transit. We wish we could tell you exactly what happened to the shipment, but unfortunately we are unsure what happened to it once it was packaged and left our warehouse facility. We do see that a replacement was processed for one of the items this morning when you contacted us and we are truly sorry for the frustration this has caused. Your replacement has already shipped, and you have been refunded for your initial shipping charges as well. We hope you find this resolution acceptable, and welcome you to reach out via private message if there is anything else at all that we can do to assist you further. Sincerely, Sarah B.
This was the first time I ordered by Fanatics and it will be the last. I ordered a sweatshirt on 11/13/2016 and it took nearly ONE MONTH to arrive (it just arrived today). There is NO EXCUSE for that when mail across the country only takes 2 or 3 days.
The first shipment didn't go out for over a week from the time I ordered it and it was "lost" in the mail (I doubt that...). Anyway, I finally followed up with them and it took nearly another week to receive my order. When I went on online chat, it took forever to resolve because the chat rep was speaking to multiple people at a time.
I was really disappointed with the service and speed of shipping. I'd stay away!
Hello Stacey, thank you for your feedback! We are so sorry that you had this experience. We understand how frustrating it can be when a package gets lost in the mail and does not arrive when you expect it! We are happy to hear that we were able to replace the item and get it to you, and apologize again for the wait. As a courtesy we have issued an additional 20% refund back to the original method of payment as a courtesy for the inconvenience we have caused. Please let us know if there is anything else we can do for you and we would be happy to help. Sincerely, Sarah B.
I ordered a woman's kobe bryant jersey in white. I was excited when i saw it arrived only to open it and see the obvious differences in what I had seen when i decided to purchase from Fanatics instead of paying more at the nba store or lakers store. The color of the purple letters was way lighter instead of the dark purple. It was missing the nba logo in the front above the "S" in lakers across from the adidas logo. The back above Bryant was missing the "L" logo as well and was replaced with the nba logo. This looks more like a work out tank than a jersey. Fake. Never buying from them again.
Hello Jennifer. Thank you for your feedback. We are sorry we have made you so unhappy with your purchase! As a courtesy we have refunded 50% of the order value in hopes that you will be pleased with the resolution. If you would prefer to return the item, we have also waived the return label fee so you can send the item back at no cost to you for a full refund. Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah B.
I have called twice now because my order shipped and said it was delivered to my front door, but no package was ever received. Both times that I have called, I have been told that I will get an email with a new tracking number in 2-3 days and I have seen nothing! At this point, it would just be nice to have a refund so that I can take my money elsewhere and get my mom a Christmas gift that will actually arrive. I will never do business with Fanatics again!
Hello Lorin, thank you for your feedback. We are so sorry to have failed you multiple times with your order. We have reviewed your order details and do not see that a replacement order was put in for you as the item was out of stock. We are so sorry about this. We have issued a full refund of your purchase as well as a courtesy credit to be used on an alternative item of your choice. We understand your frustration with us right now, but we hope you will allow us another chance in the future. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
I ORDERED 6 SEPARATE ITEMS FOR A BABY SHOWER 3 WEEKS PRIOR TO THE SHOWER. ONE ITEM SHOWED UP! THE BABY IS 1 WEEK OLD & DIDN'T GET ANYTHING ELSE ON MY ORDER. I'VE CONTACTED THEM MULTIPLE TIMES & TOOK SCREEN SHOTS OF EVERY CONVERSATION I HAD WITH EACH CUSTOMER SERVICE REP. THEY LIED TO ME & SAID THE ITEMS ARE ON THE WAY. FINALLY I RECEIVED A NOTIFICATION THEY DON'T HAVE THE ITEMS I ORDERED & THEY ISSUED A REFUND ON NOVEMBER 9TH! I HAVE NOT RECEIVED A REFUND & WHY DIDN'T THE CUSTOMER SERVICE REPS TELL ME THEY DIDN'T HAVE THIS IN STOCK? I WOULD HAVE ASKED FOR A FULL REFUND THEN. NOW... I CAN'T GET ANYONE ON THE PHONE OR TO ANSWER MY EMAILS TO GET OUR MONEY BACK. THIS PLACE IS THE WORST! WHY DO HARD WORKING PEOPLE TRY TO SUPPORT AN UNDERDOG & GET TAKEN ADVANTAGE OF EACH TIME. FROM HERE ON OUT, I WILL PAY THE EXTRA MONEY TO THE UNIVERSITIES TO ENSURE I DON'T GET TAKEN FOR A RIDE. MY COWORKERS WANT TO KNOW WHAT HAPPENED TO THIS ORDER & THE MONEY THEY PUT IN FOR THE GIFTS FOR THE DOCTOR'S NEW BABY. EMBARRASSED & ANGRY!
Hello Melissa, thank you for your feedback. We are so sorry we only see 3 items in the order number you provided and could not locate another order. Please reach out to us via private message with any additional order number you have and we will be happy to look into it! We do see that 2 of the items in the order your provided were cut and refunded due to being out of stock. We are so sorry about this, and know how frustrating and embarrassing it can be to order a gift and then have it not arrive. As have issued a full refund for the remaining item that did ship and we would like you to keep it as our gift to you for the frustration. We apologize again for the upset this has caused. Please let us know if there is anything else we can do to make this right. Sincerely, Sarah B.
My husband was very excited to order a Michigan Jersey! He ordered it and paid more to have it shipped to our house sooner after waiting 3 weeks for this jersey because obviously it was not worth paying an additional $25 to have it shipped faster. After calling the company and letting them know that we were in the process of moving they offered a refund because the order has not even been processed yet. We did not receive the credit and then received a letter from FedEx stating that they had our item because we had moved we did not get the letter in time and it had been sent back to fanatics. After spending hours on the phone trying to resolve this issue they now you're telling me that they will not issue me a refund I still do not have my jersey. The last representative I spoke with informed me that I was not getting refund he did not care who I contact or what I do and he would hang up on me because I was upset and he didn't feel he had to take me being upset! I will never do business with his company again and I will warn anyone and everyone to do the same! We have since gotten a jersey elsewhere and would like a refund. This company by far has the worst customer service I have ever seen in my life!
Hello Christopher - thank you for your feedback. We are so sorry to hear about this awful experience! We will handle any coaching opportunities internally and thank you very much for letting us know about this treatment. As far as your order is concerned, we do see that a reshipment was processed yesterday (12/5). The agent indicated that you hung up before we could get an updated address, and we want to ensure delivery of this one. Please reach out via private message as soon as possible to provide your new shipping address and we will get that updated and shipped out to you. In addition we have refunded your shipping as well as 50% of your remaining order value. Thank you again, we look forward to hearing from you soon with your new address. Sincerely, Sarah B.
ABSOLUTE SCAM! I WILL BE CALLING THE BBB TOMRROW MORNING I AM SO PISSED THAT I DIDNT CHECK THE REVIEWS BEFORE I PLACED MY ORDER I ABOULD HAVE KNOWN SOMETHING WAS WRONG WHEN I PLACES ORDER YOU ALL TOOK MY MONEY QUICKLY WITH NO CONFIRMATION EMAIL. I CALLED CUATOMER SERVICE AND NO ONE HAS COMMON SENSE PROCESS MY REFUND ASAP...
Hello Gabrielle, thank you for your feedback. We are so sorry for any confusion or frustration that was experienced regarding your order. We do not see any indication that you called into customer service to cancel this order. The package has already shipped and according to the carrier is scheduled for delivery on Friday - 12/9. We are sorry again for any inconvenience this causes. Please feel free to return the items for a refund, we have waived the fee associated with our prepaid return label, so there will be no cost for the return. We see also that the e-mail address you entered to place this order has your name spelled without the "b". That may be why your confirmation was never received, unless you created your e-mail account this way intentionally. Please let us know if there is anything else we can do for you. We value your business and hope you will give us another chance. Sincerely, Sarah B.
I ordered a jersey. On November 25 I received an email stating my jersey was shipped. I called 7 days later and FedEx says they never received package from fanatics and fanatics literally told me that Fed ex isn't very reliable and they probably have it! I called fanatics again later that same afternoon hoping to speak to someone with common sense and yet again the problem is blamed on FedEx and I was told they can't do anything until December 6 and even then they wouldn't be able to provide refund. I ordered this jersey as a birthday gift and birthday is today December 4 but my gift is in limbo and nobody at fanatics cares to check in on it! On the 6th I'm demanding a refund because now I have to go buy my nephew something else since his gift has mysteriously vanished. Oh but you bet my money was taken on the 25th of November! I do all of my shopping online and I have never had an issue and I have never written a review. I think people should know they have zero customer service skills at this company and clearly from what I'm reading they never had any and have no intention of teaching any to the people who actually need it to deal with the many many issues they have!
I paid $15.95 extra for shipping to receive on Thursday two Chicago World Series shirts for my son and his girlfriend as a gift for her 21st birthday. They were leaving for a birthday celebration to Chicago that Friday. Shirts did not come Thursday or Friday morning. I called fanatics.com and the customer service girl told me for some reason they did not ship. They were still in the warehouse on Friday. She did not know why and no one in the warehouse would know why. We would get them soon she said. I explained that that was not acceptable. I paid extra, my son waited until noon on Friday to leave in case the shirts came one day late. I asked to speak to her supervisor. I was on hold 10 minutes while she was getting the supervisor. She checked in periodically that the supervisor would be there shortly. When the supervisor came to the phone she sounded very much like the girl I was speaking to prior. She gave me the exact same answer: she is sorry but the warehouse did not get them shipped out, and nobody knew why. That's when I canceled my entire order and wanted an entire refund. And I will not use fanatics.com again. There are many other sports websites available with much better customer service.
Hello Jerry, thank you for your feedback. We are so sorry that we failed to get the items you ordered to you within the time frame you expected them. We see that the items you purchased were both Special Event items related to the recent World Series. We do see that you paid for upgraded shipping, however that only applies to the package once it leaves our warehouse and not to the processing time/shipping expectations that may be in place before the package ships. We are so sorry if this was not clearer at the time of purchase. We do see that a full refund has been issued at this time, and we have added an additional credit to your account to be used towards your next purchase as a courtesy for the frustration. Please let us know if there is anything else we can assist with and we would be happy to help. Sincerely, Sarah B.
I ordered two things over a week ago, both of which on the website said that they should've been shipped the next day. Online it still says that my order is "new" and I'm not even sure if they have charged my card yet. Either way, it was supposed to get here within 3-7 business days and it has been longer than that. Like what almost everyone else who has reviewed them has said, what they say about their shipping times is completely false. I tried to email and only got an automated response that was no help at all.
Hello Grace, thank you for your feedback! We reviewed your order and see that it has shipped and is out for delivery as of this morning. You should have your package any minute now, and we are so sorry for any confusion or delays! As a courtesy we have issued a 20% refund back to the original method of payment. We hope this is acceptable, and welcome you to reach out via Private Message if there is anything else we can do to make this right for you. We value your business and hope to serve you again soon. Sincerely, Sarah B.
I placed an order online and realized the jersey did not have the players name on it. I called five minutes after placing the order and someone named Ashley told me she would cancel the order that it would take 24 hours and gave me a ticket number. I called this morning because I got no confirmation email and was told the shirt shipped do order could not be cancelled. Got a tracking # for UPS but UPS has no history of tracking number. I feel like I've been scammed. Going to complain to BBB and Attorney General's office.
Hello Rachel, thank you for your feedback. Upon review of your purchase we see that you ordered an item that is fulfilled directly from the manufacturer. We understand how frustrating this is, but we see that your order was placed at 1:17 PM and this particular vendor shipped it same day. Since they are a different company that shipped the item, they use a different order management system. By the time we received your request and attempted to reach out to the vendor regarding this order, it had already been processed and shipped though their system. As a one time courtesy we have issued a full refund for your purchase. You are welcome to keep the item once it is received as our gift for the frustration this has caused. Please let us know if there is anything else we can do to serve you further. Sincerely, Sarah B.
Fanatics is the worst online retailer I have every purchased from. I have had to return two custom jersies that they sent that were wrong. I have waited over a week for shipping on an item that was supposed to ship the next day per their website. They lied to me and said they were shipping a replacement item the same day via next day air... they didn't ship it for three days and it was late. DON'T BUY FROM THESE PEOPLE. THEY DON'T DESERVE YOUR BUSINESS.
The response below is garbage. *
*Link redacted by admin
Hello Jared, thank you for your feedback. We are so sorry to hear about your frustrations. We have reviewed your order and see that your original package shipped out but FedEx never updated the transit scans on the package. We see also that we processed a replacement shipment which shipped today for delivery on Monday. We understand how frustrating this situation has been, and have issued a 20% refund back to your payment method. We hope you find this resolution satisfactory and welcome you to reach out if there is anything else we can do for you. Sincerely, Sarah B.
I ordered from Fanatics on 11-29. As of today, my order is till showing "new". Being concerned that I wouldn't receive my gift in time, I called customer service and was told that they see that my order should have been shipped yesterday, but due to the high volume of orders they are experiencing delays. I asked if I would receive my item by the 15th, and they can not guarantee that. She offered to upgrade my shipping, but could not do anything else for me. How can you say you will receive your items in 3-7 days and it hasn't even been processed yet. I really wish I would have read these reviews before I ordered. Hopefully I will receive the Jersey I ordered before our gift exchange on the 15th, I would love to be able to upgrade my review. I also really wish the NFL, MLB, Etc. would re-think partnering with a company that cant guarantee on time delivery. Update: After posting this review, I was contacted by the company. They helped get my order processed faster, and even upgraded me to next day delivery. I received order today and the item is awesome. Thank you Fanatics for caring about your customers and making things right. I will buy from you again in the future.
Hello Lacey, thank you for your feedback! We apologize sincerely for your experience. We are pleased to report that your order is currently in processing and we expect it to ship very soon. We are escalating this package to our fulfillment center and have upgraded the shipping to a next day service. We are confident your package will arrive early next week. We apologize again for the inconvenience and frustration we have caused you. Please let us know if there is anything else we can do to to assist you further. Sincerely, Sarah B.
I ordered 3 items. According to their tracking all items were shipped. I was very surprised when I received only one of the items. There is no number on the website to call so you either have to email or wait to "chat" with someone. I've "chatted" with 2 people already. One of the items is no longer in stock and the other was supposed to be reshipped. I was told that I would get a notification when it shipped. It's been 2 weeks. I still have not received any shipping notification as of yet
Hello Eileen, thank you for your feedback. We are sorry to have failed to meet your expectations with your purchase! In addition, we are so sorry you did not receive adequate service when you reached out. At this time we have issued a full refund for your purchase, including the value of the item you did receive. We ask that you keep the received item as our gift to you for the frustration and inconvenience we have caused you. Please do not hesitate to let us know if there is anything else we can do to assist you further. We value your business and hope for an opportunity to serve you again soon.
I wouldn't even give them a star if it was an option. The add said 3-7 business day and the item will be shipped. I have yet to see the item and it's been a month. Whenever I try to contact them they never reply. I tried through Facebook, email, and calling.
Hello Nick, thank you for your feedback. We are so sorry to hear about your experience. Unfortunately, the order number format you provided does not match our standard order format at all. We are concerned you may have purchased from a fraud site online posing as us. Please reach out to us here via private message at your earliest convenience, and provide your full name, e-mail address and any other order number you may have and we would be happy to look into this for you further. Thank you again, we look forward to hearing from you soon! Sincerely, Sarah B.
They say my order is produced and on the way, but the parcel does not move and their customer service is not willing to help.
Kerp away
Hello Dirk, thank you for your feedback. We are sorry to hear about the confusion with your order. We are showing that one package was shipped on 11/15 and was marked as delivered to your location in Germany as of 11/24. The customized item in your order was shipped on 11/23 and is still in transit to you. The package was scanned last on 11/28 as it was leaving the domestic processing center and travelling abroad. We understand how frustrating it can be sometimes waiting on a package to ship internationally, but we are confident this will arrive as soon as possible and urge you to keep on checking your tracking info. Sometimes international shipments may go a few days in between scans, but that is not uncommon and we apologize again for any inconvenience. Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah B.
The same thing happened to me - I ordered a jersey that I couldn't find anywhere else. When I didn't receive a confirmation email within 24 hours I became nervous. I also called the number and it said it had been disconnected. I called the 800 number at the bottom and they didn't have record of my purchase and I can't track it with my email.
Hello Nicole, thank you for your feedback. We are so sorry to hear about this. We ask that you please reach out to us with your full name, e-mail address and order number if you have one - and we would be happy to look into this future for you. Please send this information via private message here on Site Jabber, and a member of our Executive Fan Relations department will be happy to assist. Looking forward to hearing from you! Sincerely, Sarah B.
I ordered a jersey for my nephew. I have not received a confirmation email. When I call the phone number it says it has been disconnected. When I enter my email address it says nothing on file. I am a bit concerned.
Hello Lori - thank you for your feedback! We apologize sincerely, but we are unable to locate your order in our system using the order number you provided. It sounds like you may have been taken advantage of by one of the fraudulent sites online that are posing as us. Please reach out to us via private message and provide your full name, e-mail address, and any alternative order number you may have received so that we work with you to get this resolved. Thank you, we look forward to hearing from you! Sincerely, Sarah B.
This is the email I sent to them. It initially went to 247sports. They responded within 20 minutes. Still haven't heard from fanatics...
Good afternoon,
Yesterday I placed an order for a tshirt, hat and Jersey for the SEC championship game on Dec 2. I paid for overnight shipping to ensure I would have to items on time. I received an email from you stating the items would not be shipped for 4 business days. That means I would not receive them in time for the event. I immediately called customer service and spoke with a rude agent at your call center in Jacksonville, Florida. I asked for a supervisor and Kiara came on the phone. I want you to listen back at the call and see how you feel about it. She wasn't emphatic to the fact that I paid my money for a product and a service for a particular date. I tried to give her the scenario of her ordering a custom prom dress, for the prom, but it didn't arrive until the day after. Would she accept no refund because it was custom? Her only response was if I attempted to return it, it would be donated to charity and your company would keep my money. How ridiculous does that sound? Bottom line for me is if I do not have the items by Friday I do not need them. This is my first time using your company. I normally order from $#*!'s Sporting Goods. I ventured off because of your advertisements. They have always delivered on their promises. In hindsight, I should have continued to order from them. I have many Alabama jerseys and other items I have purchased. That is my alma mater. It is unfortunate that your company takes money from people and then alters the terms of the deal. It is also unfortunate that you have people like Kiara as your supervisors. I would greatly appreciate it if someone responds to this email today. Based on the level of customer service, my gut is telling me not only won't you respond, you will also miss the delivery date and keep my money. Such a shame
Hello Daryl, thank you for your message. We were able to locate the email in question using your first and last name. However, the e-mail address provided with your message was not valid and caused the response to be bounces back to us. It looks like there was an extra letter inserted into the address. We apologize for any inconvenience this caused. We understand your frsutration, and we will work with our warehouse to see if we can get this custom item to you quicker than the advertised time frame - However, we do need you to understand that this item was advertised as having a 4-day processing time frame before shipping, due to it's custom nature. The shipping method you paid for only applies to the package once it ships, so it will arrive the follow business day. We advertise our customized items very clearly as being non returnable, and non refundable and requiring additional time for shipping. We do understand your frustration, and assure you we will work to get it out quicker if possible but we urge you to review this information prior to purchase for any future orders.
In addition, we will be sure to review the phone conversation you described, and will handle any opportunities for coaching internally. We understand your frustration on this issue and absolutely do not condone any rudeness or unprofessional ism you may have experienced.
Thank you again, we value your business and hope to serve you again soon. Sincerely, Sarah B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hello Tina, thank you so much for your feedback! We are so pleased that you received your item and that you are happy with it. We value your business and very much look forward to doing business with you again soon! Sincerely, Sarah B.