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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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Don't Buy from them, their sizing is awful and they won't let you exchange for a different size. I bought this shirt from my girlfriend and she always wears a medium size shirt. When she put it on it looked like a youth shirt.
The shirt did arrive in a timely manner, and looked good just like in the picture.
But when I called the customer service to try and return the item to get a bigger size, they said that I would have to return the item at my own expense and then would have to reorder the item and pay the shipping again.
I would recommend buying a size or two bigger than normal if you do use them.
Fake pictures of their merchandise. Prices jacked up 50% over legitimate sports official sites. I should have known better... fanatics is just another internet scammer.
Hello Cara, thank you for your feedback. We apologize sincerely for any confusion or frustration over the item you purchased. We see that you ordered a Nike Michigan State Hoodie - but we are unaware of any issues with this product - nor do see see that you have reached out to Fan Services regarding any issued with the product. Please reach out via private message and let us know what happened and it would be our pleasure to work with you to resolve the issue. Thank you and we hope to hear from you soon! Sincerely, Sarah B.
Worst experience ever orders were lost and pending, I was given every excuse possible then told they refunded my money after 3rd call and checking tracking number then Shantel the supervisor thought it was funny, cancelled all orders and will never order anything again from fanatics
Hello Gordon, thank you for your feedback. We are so sorry that there was an issue with your order being lost and that the item was not available any longer when we attempted to replace it. We truly understand how upsetting this can be, especially this close to the Holidays. We understand you are hesitant to shop with us again. However, we have added a credit to your account to cover the cost of an alternative hat. We hope you will choose to use this credit, and we urge you to reach out if there is anything else at all that we can assist you with. We truly do value your business and hope to serve you again! Sincerely, Sarah B.
I ordered few things (very expensive) for my brother for christmas, I was waiting for an e-mail to inform me that my order was shipped but I never received it so I tracked my order and it was written "refunded" but I never receive a message saying it was cancelled and overall I never had my money refund! I ask a woman who works for them in the chat, she told me that she will submit a request, I had to wait for 2 days and I will receive the e-mail, it's been for days and still no news... That's a fake, THEY STEAL YOUR MONEY, DON'T ORDER IN THIS SITE! THat's a shame! I want to have my money back!
Hello Samantha, thank you for your feedback. We have reviewed your order details and do see that we were unable to authorize this order as more information was needed for authorization. We do see that your full refund was issued, and we assure you that we would never intentionally and willfully steal anyone's money. We value all of our customers and we do hope that you will allow us a chance to make this right on a future purchase. As a courtesy we have added a credit to your account to use on your next order. Please let us know if there is anything else we can do to make this right for you. We value you and hope you will give us another chance. Sincerely, Sarah B.
My husband and I both placed orders here over the last three weeks. I had items being mailed to my work address; he was having items mailed to our home address. We both received emails on December 7 and December 9 stating our items had been shipped. As of yesterday, neither of us had received the items we had ordered to our home address or work address. We both did the Instant Chat separately from our phones to get a status update on our orders- again two separate orders of two totally different items being delivered to two different addresses. We both got the same answer: "Oh, well the packages were delivered so they must have been stolen. I can't send out a new one because that product is now out of stock. I'll refund you the money and give you $20 in FanCash." Talk about rehearsed! We both told them to keep their FanCash because we would never order from them again. We've received about 20 total packages at both addresses throughout this month, but yeah, I'm sure the only packages that were stolen were the ones from your company, again at two different addresses. What a load of crap!
Hello Heather, thank you for your feedback! We are so sorry for the frustration you experienced, and we are unsure why you were told the package was delivered and lost. As far as we can see the package is still in transit to you, but LaserShip mis-sorted it which caused a delay in the delivery.
http://lasership.com/track/1LS72224382200981855
We understand how confusing that must have been and we will be looking into the chat session you had to ensure that any opportunities for agent coaching are addressed. We have refunded the shipping paid on your order as well as 20% of the remaining order value. We would be happy to look into your husbands order as well to find out what happened with his also. Please reach out via private message and provide his order number so we can research that as well. Thank you again, we truly value your business and apologize again for the anxiety this must have caused!
Sincerely,
Sarah B.
When I placed my order for a cap for $17.99 with 4.99 shipping date 'by 12-23' they upped the shipping to 12.99. I then accepted delivery AFTER 12-23 to get the 4.99 shipping and after I paid with my mastercard and downloaded the transction they had charged me 23.39 for the cap and sent it to my address, not my grandsons, in another state. I called immediately and a guy was yelling out the reason for the call and when I said cancel he put me on hold with abrasive music playing loudly in my ear and after quite some time the phone went dead. I called my credit card within minutes and Fanatics had already sent the charge in. It's the old bait and switch with cheaper shipping and confusion and it worked. I was so glad to finally get to hit the bustton not realize they had upped the price and changed the shipping address.
Hello Sherry, thank you so much for your feedback! We are so sorry to hear about the awful customer service experience you had when you called. We would love to speak with you more about this, and have left a voicemail for you at the phone number listed in your order. Your order has not yet shipped, and we still have time to update the shipping address and get the package to you by Christmas. Please either return our phone call, or provide the correct shipping address via private message and we will get that changed for you right away! Thank you so much and we hope to hear back from you very soon. Sincerely, Sarah B.
Long story short. Shipping has been delayed over 2 weeks with no updates (LaserShip). 2 hours spent on hold on their customer service lines over the course of 3 days. Never spoke to a human. Several emails sent and ignored. Still haven't received my item. I have been ordering things online my whole life and the experience I had with fanatics and LaserShip has been the saddest, most pathetic excuse for a business. I have had better customer service from kids selling stuff on their parents eBay accounts.
Hello Neil, thank you for your feedback. We are so sorry to hear that your package appears to have been lost in transit. According to LaserShip on 12/15 the following scan appears:
12/15/2016 11:59 pm Delay in delivery due to external factors
We are unsure what may have caused the delay or if the package will arrive soon. We are truly sorry for the frustration this causes for you. We have issued a full refund as the item is no longer in stock, and ask that if it does arrive you please keep it as our gift for the inconvenience this has caused you. If there is anything else we can do for you, please let us know. We value your business and hope you will give us another chance in the future. Sincerely, Sarah B.
I ordered an MLB jersey on the 21/11/16 and have had not communication of it's whereabouts even when I was told the tracking would be available.
It seems my item didn't get shipped until the 15/12/16, that's nearly a whole month after I ordered the item.
I was hoping to get this before christmas as promised on your website.
I emailed somebody and they just kept telling the same thing that made no sense.
Please tell me, will I get this before christmas?!
Hello Tia, please accept my apologies - i saw your question that was posted before the actual review. Please see the response below for resolution on this issue, and I am sorry again for the lapse!
"Hello Tia, thank you for providing your order number so that we could better assist you! We see that the package is in transit at this time and does appear to be taking a significantly longer than normal time to deliver. We are so sorry about this and speculate it is due to the larger volume of packages being shipped worldwide at this time of the year. We are truly sorry about the frustration and anxiety this may cause. As a courtesy we have refunded your shipping costs as well as 10% of your remaining order value. Please let us know if there is anything else we can do to make this right and we would be pleased to help. Sincerely, Sarah B"
I purchased 2 jackets that were listed as embroidered. They arrived as iron on. Total rip-off! You assume that if this company is the official provider for the Cubs they would be top shelf!
Hello Jon, thank you for your feedback! We would love to help you with this but the order number you provided does not match our format. We are concerned you may have ordered from a fraudulent site posing as us. Please reach out via private message and provide your full name, e-mail address and any alternative order number you may have received and we will be happy to work on this for you! Sincerely, Sarah B.
I ordered a New England Patriots jacket for my mom for Christmas. I placed my order on November 29th. It is now December 17th. I am beyond pissed off. I have only gotten one email saying that my order is processing. I have been constantly checking my order on the website and it still says it is processing. I am so disappointed and I don't know what the hell to do.
Hello Samantha, thank you for your feedback! We are so sorry to see that your order was so unreasonably delayed in shipping. We were able to get your package pushed out today with an overnight delivery, and we expect it to arrive tomorrow. A full refund was issued for this purchase as a courtesy for the inconvenience. We hope you will keep the item as our gift to you. If there is anything else we can assist you with please reach out and let us know and we would be happy to help! Sincerely, Sarah B.
Fanatics sent a "customized" item without customization. They have deleted the item from the order page online on their website, but it shows on my PayPal account with payment made and a description of what I bought. Since it's no longer listed on Fanatics return site, however, I can't print a return form, and they conveniently did not send one with the item. I keep receiveing canned email responses to my emailed inquiries that tell me to return the item with the missing packing slip. Clearly no one is even reading my emails. I have sent copies of the PayPal itemized receipt and pictures of the incorrect item.
Hello Dana, thank you for your feedback. We are so sorry that we failed to correctly customize the "pick-a-sport" item you purchased! We understand how frustrating this can be. In addition to a replacement being processed, we have also issue a refund for the item. We do see the item is still listed on our site, and it can be accessed using the item number in the search field on the site - or via the link below:
http://www.fanatics.com/COLLEGE_BYU_Cougars/BYU_Cougars_Ladies_Heritage_Custom_Sport_Pullover_Hoodie_-_Navy_Blue
We hope you find the refund acceptable, and welcome you to reach out if there is anything else we can do for you to make this right! Sincerely, Sarah B.
The worst customer service EVER! Please do not order ever from there! I put my order on the 12. 10. 16 paid for 2 days delivery and NEVER GOT IT!
Hello Zoya, thank you for your feedback! We are so sorry for the confusion and inconvenience you have experienced. We do see that your order shipped on 12/12/16 and was delivered on 12/16/2016 per LaserShip's tracking portal:
http://lasership.com/track/1LS72224382201005127
We see that you contacted us and were issued a full refund. We apologize again and welcome you to reach out if there is anything else we can do to make this right!
Sincerely, Sarah B.
They will send you random wrong items then ask you to return and say they never received them. I paid for a $18 hat 3 times and was sent the wrong item each time. The items were promptly sent back only to be told were never received. I was on a bind because my son really wanted the hat and it was not available elsewhere. Total rip off. Plan to be on hold hours for a customer service rep as well.
Hello Mary, we are so sorry to hear about your experience! We would love to work on this for you and make sure you get your full refund and find out what is going on with that item that was sent to you incorrect 3 times in a row! That sounds like a definite issue with the inventory and we want to get the rest checked to ensure this does not happen to you or anyone else again! Unfortunately, it looks like the order number that you provided is missing a digit. Please reach out via Private Message here on site jabber and provide your full name, e-mail address and order number and we would be happy to research and resolve this for you right away. Thank you so much and we hope to hear from you soon! Sincerely, Sarah B.
Ordered a youth Liverpool shirt. Didn't hear from them for seven days, they claim order will ship in 15 days. Then they cancelled the order. Must be a mom and pop operation in the garage in Florida. Found the item in state just had to drive a little.
Hello Martin, thank you for your feedback! We apologize for your frustration. We would love to take a look at your order and see what happened. Please reach out via private message and provide your order number, and we will be happy to look into this for you! Sincerely, Sarah B.
I ordered a hoodie and they sent me the wrong team! They are now out of stock so I was told there is nothing they can do! I even asked them to swap for another color but they don't do that! Ridiculous! Sorry for my luck!
Hello Amy! Thank you for your feedback. We are so sorry we let you down by shipping the wrong item and then being out of stock! It is possible that the remaining inventory was found to be incorrect so we pulled it from our inventory to ensure nobody else got the wrong one. As a courtesy we have refunded you in full for the hoodie, and we welcome you to keep it as our gift for the frustration this has caused. If there is anything else we can do to make this right, please let us know and we would be happy to work with you. Sincerely, Sarah B.
I ordered 3 Christmas presents on December 11,2016 and never received a confirmation email. That has happened before but it was a fraudulent website so I got very nervous. I called my bank right away to stop payment but they told me to call the number attached to the purchase first. I called spoke with a very helpful customer service rep Janeesa (sp), she tracked my order down and sent me the confirmation. She also told me my order was guaranteed to ship out on the 13th and that I would receive a confirmation with a tracking number once it shipped. The 13th came and I never received any tracking info! I started to get nervous again especially after reading the reviews of the shipping company they use! In the end all is good. My shipment arrived today (12/15) with everything I ordered! My only issue is they left the package at the front door. Luckily I had the package shipped to a family members house because I live in an apartment... or else anyone could have stole my package.
Hello Jackie, thank you for your feedback! We are so happy that even though there was some anxiety about your order, that we were able to resolve all issued and get the merchandise to you without fail! Thank you for taking the time to tell us about your experience, and please let us know if there is anything else we can do for you! We value your business and hope to serve you again soon! Sincerely, Sarah B.
I ordered a Cubs World Series Championship sweater, on the night they won the Series Nov. 3, before going to bed. My order DID NOT ship until Nov. 16 and was incomplete missing one of the three items. It is now December 15 I have contacted Fannatics several times to inquire WHY my order wasn't met, as I surely wasn't the last one to order. All I have received is a generic reply from different customer service reps offering a $10 credit on my next purchase and advising me my account has been credited, of which I have verified it HAS NOT. Stay away from this company! They are obviously not the distributors of ALL items featured on their website, have a horrible follow up with paying customers, and truly are not worth dealing with.
I ordered a custom oakland raiders jersey, with the number 25 on it, only to get a 2 and an upside down 5. This was supposed to be a christmas gift. What a joke! The last name is spelled correctly but they cant put numbers on properly?
Hello Austin, thank you for your feedback. We are so sorry that you were shipped a defective item! We see that the item you ordered was a Manufacturer Direct item that was customized and shipped to you directly from the manufacturer. We can see that a member of our Vendor Ops team has reached out to you in an attempt to coordinate a resolution for you with the vendor. We are happy to see that you are getting assistance, and welcome you to reach out again if there is anything further we can do. Sincerely, Sarah B.
Will wait to fully vent & possibly change rating once Fanatics & LaserShip has the opportunity to resolve this issues.
Received an email on 12/07/16 that my order has shipped, not only did this begin my timeframe but I was excited too. I had checked the Laser Ship website frequently to track these Christmas gifts that I purchased from Fanatics.com. The entire time until 9pm this evening on 12/14/16, LaserShip website stated that my shipment was on the truck. When I checked the most recent time, 9pm on 12/14/16 LaserShip website stated that my package was not only shipped but signed and left at my front door on Sunday 12/11/16 at 1pm. There are a few red flags with this. First, I live in an apartment building and all non-resident needs to be buzzed in. It being Sunday, I do what I usually do given this time of year, I sit home all day to watch the NFL football games. Not once did anyone buzz up, not once did I sign for anything, not once did I receive any package.
Hopefully this was a flukey scenario and that Fanatics.com and LaserShip has policy and procedures to address and solve issues like this.
Thanks! I will be waiting for a response.
UPDATED
Fanatics.com did reach out to me, they apologized and provided me with solutions. Originally the rating was a single star but most of my complaints rest with their product distributor, LaserShip. Even though I did not receive my package nor can I reorder because of the products no longer being available, I will rerate Fanatics four star for coming up with a swift and reasonable solution. I have ordered items in the past with no issues. Like mentioned above, hopefully this was a flukey issues given the season but if this keep happening, I would suggest Fanatics.com to cut ties with LaserShip.
Hope this was helpful.
Hello Donnie, thank you again for adjusting your feedback based on the resolution of your issue. We are so sorry to have let you down at all but we cannot tell you how much we appreciate you taking the time to update your feedback once your issue was resolved. If there is anything else at all that we can do for you, please do not hesitate to reach out and let us know! Sincerely, Sarah B.
I'll make a month long story short! Ordered a sweatshirt for my brother. The money was deducted instantaneous! When I ordered it was never mentioned item was out of stock. I got the run around for a week. Was even lied to by a very rude inexperienced customer service rep about a shipping date! I demanded a refund which would take 7-10 days. Day 8 I call my bank and was told Fanatics put a hold on the refund! My bank is now disputing the charge with Fanatics for an item I never received! They deserve a 0 for a review!
Hello Stephanie, thank you for your feedback! We are so sorry to hear about this experience, and would love to assist you. Unfortunately, the order number you provided does not match our format. Can you please reach out to us via private message and provide your full name and order number so that we can look into this further for you? Thank you, we hope to hear from you soon! Sincerely, Sarah B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Michael, we apologize sincerely for the frustration regarding this order, and thank you for your feedback. These item's typically have a slim fit, and we are truly sorry for any confusion. We have of course waived the return label fee associated with your return and also refunded your original shipping costs in the hopes of making this right. Please let us know if there is anything else we can do and we would be happy to help. Sincerely, Sarah B.