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Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,951 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 141st among Jersey sites.
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I ordered a package on December 2,2016. Money was taken from my account right away. Was unable to track my package so I reached out to the company by email. I got a response that said I should receive my package in 7-12 days of ordering. It is now December 22,2016. I will not have my package in time for Christmas, which was guaranteed and contained THREE of my gifts. I reached out again via email and was told that during Christmas shipping is slower, which I understand. She also gave me a tracking number and the number says Origin Post is Preparing Shipment (through China) on December 10. The shipping time is ridiculous and I am wary if I will even receive my package. I have requested a refund but to no avail. Very disappointing.
Hi my name is Kevin Pinedo, I Purchased 3 zip up track jackets this month. 2 of my zip ups came in but 1 didn't. I waited 2 weeks and nothing, so I decided to call fanatics. They told someone signed for the last zip up jacket because supposedly it came separate. When I asked who signed for it, they quickly responded, "well it was left/signed for at the door so we arent sure which one exactly". Fanatics.com customer service said they would email me by wednesday, its Thursday and no contact. That sweater is suppose to be a gift for my brother for christmas. This is the last time I purchase from them. If they give this customer service to everyone, I suggest NO ONE purchase from them.
Hello Kevin, thank you for your feedback. We are so sorry that you did not receive your original package. We see that according to LaserShip the package was scanned as delivered:
http://lasership.com/track/1LS72223225450271078
We apologize that our agent relayed this information and you were not happy with the response. We understand the frustration this caused. We have issued a refund for the item along with a replacement as a courtesy for the inconvenience this has caused. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
I ORDERED TWO JACKETS FOR CHRISTMAS WITH GUARANTEED 2 DAY DELIVERY ON DECEMBER 17TH-NOW I AM TOLD BY TRACKING THE PACKAGE WILL BE HERE ON DECEMBER 28TH. I SPENT TWO HOUR TRYING TO COTACT THEM BY PHONE AND LIVE CHAT TO NO AVAIL. THEY SENT ME AN EMAIL ADVERTISING FREE 1 DAY GUARANTEED DELIVERY -IS THIS FOR REAL? RETURN MY 11 DAY SHIPPING AND GIVE ME THIS PLEASE. I AM NOW DISTRUSTFUL OF THIS COMPANY AS THEY ARE VIRTUALLY UNREACHABLE
Hello Leslie! Thank you for your feedback. We are sorry to have caused you this frustration! We see that your reshipment was processed on 12/22 and was scanned as delivered this morning! We are so pleased to see this. Please let us know if there is anything else we can do for you and we would be happy to help. We value you and hope to serve you again. Sincerely, Sarah B.
I placed my order on Dec 17 and fanatics guaranteed delivery by the 23rd. I got my order today Dec 21st. Fanatics was all good... Will order again soon.
Hello Paul, thank you so much for the positive feedback! We are so pleased that we met and even exceeded your expectations! We value your business and look forward to working with you again in the future. Sincerely, Sarah B.
This company sucks. Ordered on 11/20/16. Money was taken out of my act the same day. I still havent rec'd my order. I have been told three times it has been shipped and will be here by christmas. Tried tracking my package and it still says processing from 11/22
Hello Lisa, thank you for your feedback. We are so sorry that we failed you this holiday season. We do see that your tracking information was never updated, and we are unsure what happened to this package once it was assigned the tracking number. We understand how upsetting this may be for you, and have issued a full refund back to your original method of payment as well as a credit added to your account to use towards a future purchase. We know you are hesitant to give us your business in the future, but we hope you will give us another chance. Please let us know if there is anything we can do for you. Sincerely, Sarah B.
When you have one bad experience, you chalk it up to the "stuff" happens category. Twice, you start thinking that you just have bad luck. Three in a row? Enough is enough. First off, they often use a company called "LaserShip". These guys are the absolute worst. One time, we had Fanatics (after being on hold with THEM for 26 minutes) contact LaserShip. And Lasership did not even answer the phone! When you track your order with Fanatics. Do NOT believe what you are reading. Honestly, Fanatics has no earthly idea where your order is. All they can do is give you "Fan Cash", thus guaranteeing that your next order will also be screwed up. Does Fanatics have a CEO? Maybe a group of folks who hold monthly meetings to talk about company issues? These guys should be embarrassed. We've already had an incorrect item sent to us, a lost order and a lost return. Oh, they also. For some reason, deleted my husband's account profile and put his orders in my order history. I get it, we are entering 2017 and our customer service expectations should be minimal, but these guys are an absolute joke.
Hello Michelle - thank you for your feedback. We are so sorry for the frustration and anxiety we have caused you and your husband this holiday season. We are very pleased, however, to see that all 3 of your packages were delivered as of 12/19,12/21 and 12/22. If there was anything missing or wrong with the packages you received, please reach out to us here via private message and it would be our pleasure to work with you to resolve this issue. Thank you so much for your business, we hope to have another opportunity to serve you again in the future. Sincerely, Sarah B.
I wish I had found this site before I ordered. Placed an order on 12/11/16 for a St Louis Blues Shirt. Received an order confirmation shortly after. I thought it was odd we hadn't received it so I checked on it today. To my surprise the site said my order was refunded. Waited 20 minutes on the phone & finally hung up.
Hello Thomas, thank you for your feedback. We are so sorry that your order was cancelled due to being out of stock. We do see that an e-mail was sent on 12/12 at 8:14 AM. That may have gone to your spam/junk folder. We are so sorry to have failed you, and we hope you will give us another chance in the future. Please let us know if there is anything else we can do to serve you and we would be happy to help. Sincerely, Sarah B.
I ordered two items on 12/12 and never received an e-mail confirming they had shipped. I have been checking my e-mail and the website every day and my order still says processing. Most places take 5-7 days to process and ship items, and it has been 9 days and my items haven't even been processed. I called customer service on 12/20 and they told me that even though I received multiple e-mails stating I could get my items by 12/23, I ordered before that deal started. So basically I got skipped over so everyone else could get their items by 12/23 (which I see my other reviews they are not getting theirs either). They did offer me $10 in fanatics cash for the trouble, but I DO NOT plan to order from this website EVER AGAIN. Can't believe I didn't read these reviews before I ordered. I would've ordered from a better company. UPDATE: I received a package on 12/22 but it was two items that weren't even close to what I ordered. The receipt in the box had what I ordered, but I received socks and a t-shirt of a pro hockey team not a jacket and a long sleeve for a College.
Hello Amanda, thank you for your feedback. We apologize sincerely for any confusion or inconvenience caused by the delay in shipping. We are so pleased to see that your package was marked as delivered on 12/22. We are so happy that it arrived! Please let us know if there is anything else we can assist you with and we would be happy to help. Sincerely, Sarah B.
I ordered via website, a specialty Youth Philadelphia Flyers Jersey for my Grandson on December 14,2016 and the website advertised that it would be in by 12/23. On Dec. 19, I got an email saying that my order could not be fulfilled, but I would be getting a refund. There was no further explanation. At this point, I had little recourse to order from someplace else! I called customer service, waited a half an hour to be told that the order was out of stock on Dec. 19th. The rep had nothing to say when I said the order was placed on the 14th. In other words, the order was taken, even though the item was not in stock. It took 6 days to inform me of this fact! Unacceptable. I stayed on the line another 15 minutes just so I could vent to a supervisor, but was told after waiting, there was no supervisor available! What kind of business is this? I would never order from here again. I will tell everyone it's a bad and unreliable site. There business tactics are poor and this is one more reason not to shop the internet. There's nothing like holding a product in your hand, once you've forked out the money. At least you know you have the product. That's another thing, I'm still waiting for my refund... so they've tied my money up, too!
Hello Theresa, thank you for your feedback. We are so sorry we had to cencel your order due to the components being out of stock to produce it. We unerstand that in itself is so frustrating, but then to have additional issues getting a Supervisor to discuss the issue with is is very upsetting. Thank you for taking the time to let us know of your experience. We see that one of our Supervisors was able to contact you back and provide you with a store credit to use towards your next purchase as well as following up the call with a detailed e-mail. We hope this is satisfactory to you and welcome you to reach out again if there is anything else we can do for you! Sincerely, Sarah B.
I had an issue with a recent order and had to call customer service on 12/20. Due to the time of year I was on hold for a while but once I reached a customer service rep she could not have been more helpful and polite. A very pleasant surprise after reading some other online comments.
Hello J, thank you so much for your positive feedback! We are so happy that even though you had an issue with your order that you had a pleasant experience! Please let us know if there is anything else we can do to serve you and we would be happy to help. Sincerely, Sarah B.
Ordered a men's small got a child's small! Ordered a Womens college team T did not have the team colors and was the cheapest thing I've ever seen ($39)! Shame on me this is the second time they have jacked me. I will return them but I really don't think I will get my money back sad just sad!
Hello Lori, thank you for your message. We are so sorry for the frustration you have experienced with your order. We see that the Youth item must have been mixed into the bin with the Men's t-shirt. We understand how frustrating this can be! We have refunded you for that specific item and welcome you to keep it as a courtesy for the inconvenience. In addition we waived the fee associated with our prepaid return label so that you can send the additional item back at no cost to you. If there is anything else we can do for you, please let us know. Sincerely, Sarah B.
Ordered a sweatshirt and went to track my order and found out that it had been refunded. I would have never known if I didn't track and pull up my order. They never sent me an email and I had to call to find out why I was refunded and they said all of a sudden the sweatshirt was out of order. Will never order from here again!
Hello Maegan, thank you for your message! We are so sorry to have failed to get you the item that you ordered. We do see that an e-mail was sent on 12/17 at 7:48 AM to let you know about this issue - we are so sorry it was not received! It may have gone to your spam folder. As a courtesy we have added an additional credit to your account to use on a future purchase. We understand how upsetting this has been and hope you will give us another chance in the future. Sincerely, Sarah B.
THEY ARE THE WORST ONLINE COMPANY! I am unable to get a question answered regarding a refund to use on another order. They don't seem to care about their customers. 1 time customer never to returned and tell all my online order friend to beware...!
Hello Yvette, thank you for your message. We apologize for any confusion. We reviewed the e-mail communication history and see that we tried multiple times to get more information from you regarding the credit you were referring to. We see that your return was processed back in April, and it was refunded at that time to your credit card. We do see that we advised you of this and asked multiple times if there was another credit you were expecting so that we could research and resolve the issue for you. Your response to those questions were only to tell us that we had not resolved your issue. We truly want to work with you to resolve this question, but we do not have a phone number to reach you. Please reach out via private message and provide us with a phone number we may reach you at or please tell us in detail the credit you were expecting to receive so that we may take care of this for you. We apologize again for the confusion and frustration you have experienced, and we hope to hear from you very soon! Sincerely, Sarah B.
I order a sweatshirt from Fanatics on December 1st. I received an email four days later saying my item shipped. It is now the 20th and I'm extremely pissed off that I won't be able to give my aunt her gift. This is why I ordered the sweatshirt in the BEGINNING of December. I am NEVER dealing with Lasership again and I would highly advise any company that uses this shipping business, to cancel their business together. You have A LOT of unhappy, pissed off, and annoyed customers.
Hello Kaitlin, thank you for your feedback. We are so sorry that your package was lost, and did not arrive! Your full refund has been issued as well as a courtesy credit added to your account. We are so sorry about this and hope you will give us a chance to make it right on a future purchase! If there is anything else we can assist you with please let us know and we will be happy to help. Sincerely, Sarah B.
Ordered a shirt that was too small, it has taken me several phone calls emails and attempts to chat to try and exchange it for a different size. On the phone, you will be put on hold for large amounts of time. I have yet to speak with someone and I've been trying for three days. My only option is an automated response explaining how to return item. I would like to exchange, not return. Save your time and money and buy from academy
Hello Stephanie! Thank you for your feedback. We are so sorry that you were impacted by the long wait times. Unfortunately, the few weeks just before Christmas hold times do dramatically increase due to increased call volume. We understand how frustrating this can be and sincerely apologize for the frustration. Unfortunately, we do not offer exchanges any longer and have not for a few years now. The best way to get an item in a new size is to purchase it again in the size you need, and send the original back for a refund. We have waived the fee associated with our prepaid label as a courtesy for the delay in resolution - and we welcome you to return it at no cost to you. Please let us know if there is anything else we can assist with and we would be happy to help. Sincerely, Sarah B.
I purchased a hat for my friend for Christmas over a week ago, and it still only says, "processing." It was promised to be here by the 23rd, and I quite frankly don't see that happening, and I won't be able to give it to him for Christmas. I really am hesitant to purchase from here again as this isn't the first time I've had an issue with receiving my items. Beyond disappointed. Shop at your own risk.
Hello Austyn, thank you for your feedback. We are so sorry for the inconvenience with your order. We do see that it was cancelled due to the item being out of stock. We are so sorry this happened and hope that we can make it up to you on a future purchase. We have added an additional credit to your account as a courtesy for the frustration we have caused. Please let us know if there is anything else we can do to make this right. Sincerely, Sarah B.
I really wish I'd checked these guys out before ordering things, especially since I needed it all before Christmas. Ordered on the 12th, to be delivered by the 16th, its not the 19th and nothing has arrived and tracking is a joke. I'll be lucky to get a return. I can't wait until they go out of business. I'm telling everyone I know to stay away from this place.
Hello Tracy, thank you for your message. We are so sorry for the confusion! According to LaserShip this package was delivered on 12/16! We want to resolve this for you right away - can you please check with your neighbors and family to ensure it was not received and set aside? If you have not recovered the package please reach out via private message as soon as possible and we will see what we can do about getting this resolved for you by Christmas! Thank you, we hope to hear good news from you soon! Sincerely, Sarah B.
I ordered items on November 28th, never received items so I called on Dec. 13th. They offered to express the package to me so I would have it on Dec. 15th. On Dec. 15th, I was told it was in transit and I would have it Dec. 16th. On Dec. 16th, I was told it would be delivered before noon on Dec. 18th. It is evening of Dec. 19th and I find out it has not even been sent! Are you kidding me? What kind of customer service is that? Oh, but they will offer you "Fan Bucks". No thank you, I will never do business with them again. Buyer Beware!
Hello Cindy, thank you for your message! We are so sorry for the delay in shipping this order. We are so pleased to see that the package was shipped on 12/20 and was delivered the following day. We hope this brings this to a satisfactory resolution for you and urge you to reach out if there is anything else we can do for you! Sincerely, Sarah B.
Site tells you order 1 size bigger on NFL Jersey for more comfortable fit.
Well I put my trust on Fanatics and damn this Jersey fits down to my knees and is huge!
Take my word do not listen to them and stick to your size.
Not once did the people at Fanatics take blame and say "yes we do have that on out site, and tell you to order 1 size bigger for better fit"
Hello Erin, thank you for your feedback. We apologize sincerely for any confusion regarding the size option you your jersey. We do see in the description for this item that we clearly state the item is "true to size". Please see below:
'Fit: Men's Nike Game Jerseys fit true to size. We recommend ordering one size larger than you normally wear for a looser fit or up two sizes if you plan on layering underneath the jersey."
We understand your frustration and have issued a partial refund as a courtesy for the inconvenience this has caused. Please let us know if there is anything else we can assist you with! Sincerely, Sarah B.
Avoid Fanatics.com they have no interest in working with their customers. I bought 4 jerseys from them, these appear to be stock items they charge a very high price and then refuse to help because these are all just too small. They just quote corporate policy. I wish I could write a positive review.
Hello Edward, thank you for your feedback. We are sorry that we were unable to resolve this to your satisfaction. We do not mean to be unhelpful regarding this situation. However, these 4 jerseys were customized with your name on them and shipped exactly as ordered at the time of checkout. We do understand your frustration and have issued a partial refund as a courtesy for the inconvenience this causes. However, these items are listed as final sale items and no changes, returns, or cancellations can be accepted due to the customized nature of the items. We simply cannot accept 4 jerseys back with your name on them for a refund as these were produced made-to-order at the time of your purchase. Please let us know if there is anything else we can do for you. Sincerely, Sarah B.
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
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Hello Laura, Thank you for your feedback. Unfortunately, the order number you provided does not match our format and we are unable to locate your order. We are concerned you may have purchased from a fraud site posing as us online. Please reach out via private message and provide your full name, e-mail address and any alternative order number you have and we would be happy to look into this further. Thank you again, we hope to hear from you soon! Sincerely, Sarah B.